Hello,

Private Content

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Please check now – https://prnt.sc/ddWmTpffrPHR

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello, Will

Hello,

1/ Theme Options > Header Builder > Cart > https://prnt.sc/QrQrjuOpPbbn

2/ To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

This custom CSS code can be used:

.checkout_coupon.woocommerce-form-coupon {
    margin-bottom: 30px;
}

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

At first glance, it appears that you may have attempted to rename the child theme (although this might not have been done correctly — it requires verification), and something may have gone wrong during the installation of the core plugin.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please follow these articles to translate XStore theme, XStore Core plugin, and Woocommerce plugin – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ https://woocommerce.com/document/woocommerce-localization/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please watch this video – https://youtu.be/Qi0f1DWSH5U?feature=shared

Warm Regards,
The 8Theme Team

Hello, PipeKing

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Header Builder > edit template > Nav menu settings > change padding https://prnt.sc/7qzFyOJyw6SA and then set padding for a container.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please download the plugin archive from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded”.
Clear cache and check the result.

Warm Regards,
The 8Theme Team

Hello,

To achieve your goal, we recommend using custom type – https://prnt.sc/Xqq_JyUW6Sq8
Or read next articles – https://www.8theme.com/documentation/xstore/support/how-to-submit-a-request-for-adding-a-new-setting-or-functionality/ https://www.8theme.com/documentation/xstore/uncategorized/paid-additional-customization-services/

Thank you for your understanding.

Warm Regards,
The 8Theme Team

Hello,

Based on your video, we can see that the website address remains the same, but it redirects to a single product page. It appears that the link to this page has been added to the banner: https://prnt.sc/B-5V_N6SZ5sL.

Please note that this behavior does not occur when accessing the site via the Chrome browser on an Android device. Therefore, it seems that the issue you described is specific to iPhone devices.

In order to investigate this further and assist you effectively, could you please provide us with temporary FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team