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Age Verification Form error it redirects to different website on mobile device.

This topic has 10 replies, 3 voices, and was last updated 3 weeks, 3 days ago ago by Jack Richardson

PipeKing

Participant

May 18, 2025 at 04:17

Issue with Age Verification Form Redirect

The Age Verification Form is behaving inconsistently across devices. On desktop, it correctly stays on the same page after verification. However, on mobile devices, it redirects users to a different website (new.pipe420.com) instead of staying on pipe420.com.

Please advise or help us fix this redirection issue.

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9 Answers

PipeKing

Participant

May 19, 2025 at 05:21

Please reply this is very urgent

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Alex Carter

Support staff

May 19, 2025 at 07:00

Hello,

Thank you for reaching out to us. We apologize for the delayed response, as our team was unavailable over the weekend.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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PipeKing

Participant

May 19, 2025 at 09:16

I have attached all the in the private content area. Please check this is urgent.

Please contact administrator
for this information.

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Alex Carter

Support staff

May 19, 2025 at 09:42

Hello,

Based on your video, we can see that the website address remains the same, but it redirects to a single product page. It appears that the link to this page has been added to the banner: https://prnt.sc/B-5V_N6SZ5sL.

Please note that this behavior does not occur when accessing the site via the Chrome browser on an Android device. Therefore, it seems that the issue you described is specific to iPhone devices.

In order to investigate this further and assist you effectively, could you please provide us with temporary FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

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PipeKing

Participant

May 19, 2025 at 15:01

Here are the ftp details

Please contact administrator
for this information.

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Alex Carter

Support staff

May 19, 2025 at 15:07

Hello, PipeKing

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

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Jack Richardson

Support staff

May 20, 2025 at 06:20

Dear @PipeKing,

Thank you for reaching out.

Unfortunately, we have been unable to determine the exact cause of the redirection issue occurring exclusively on mobile devices. It is possible that there may be some custom code within your child theme that is contributing to this behavior.

Please note that we are unable to fully investigate the issue, as it does not appear when using the responsive mode in a desktop browser – it only manifests on actual mobile devices.

As a troubleshooting step, we kindly suggest temporarily disabling any caching and CDN plugins on your website to observe whether the issue persists without them. If the problem continues, you might consider creating a custom popup using Elementor’s built-in functionality, while keeping the default Age Verification popup disabled. You can find a helpful guide here: https://elementor.com/help/how-do-i-create-my-first-popup/

We have made every effort to identify a solution, but unfortunately, we have not been successful so far. We appreciate your understanding and are here to assist further if needed.

Best regards,
Jack Richardson
The 8Theme Team

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PipeKing

Participant

May 20, 2025 at 06:39

I’ll be disabling this feature for now then,
But another thing I am facing is about the resources problem Xtheme / Core plugin is taking up so much of resources even if there is no traffic can you please check?

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Jack Richardson

Support staff

May 20, 2025 at 06:45

Dear @PipeKing,

Thank you for reaching out.

To help us manage customer inquiries more efficiently on our support forum, we kindly ask that you separate your questions into individual topics. This allows our support team to address each issue more effectively.

As a suggestion, we recommend reviewing your system requirements and considering an upgrade to your server configuration. You may wish to contact your hosting provider to discuss potential improvements.

Additionally, when creating a new topic, please provide our support team with detailed information regarding the loading issues you are experiencing – specifically, when the issue occurs and when you first noticed the slowdown.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

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