Hello, Andrea,

Thank you for reaching out to us.

Could you please provide a link to the product you are referring to?

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello, Terpsauce,

Thank you for reaching out to us.

We have received your request along with the attached images. Yes, it is possible to change the background color of the search box from white to grey using custom CSS code:

.elementor-location-header .etheme-search-form-more, 
.elementor-location-header .etheme-search-form-title,
.elementor-location-header .etheme-search-trending-searches {
    background-color: rgb(26, 26, 26);
    color: white;
}
.elementor-location-header .etheme-search-trending-search-wrapper:hover {
    background-color: #222;
}

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To assist you effectively, we recommend the following:
disable all third-party plugins (including cache plugins and clear CDN cache) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

Let us know the results.

Best Regards,
8Theme’s Team

Hello, Terpsauce,

You can use the following custom CSS code to address the issue:

.etheme-elementor-header-sticky.sticky-on .etheme-elementor-header-wrapper {
    top: 0px;
}

Warm Regards,
The 8Theme Team

Hello,

We are writing to inform you about an issue related to the usage of your XStore theme license in accordance with Envato’s license policy.

As per Envato’s terms and conditions, 1 license of the XStore theme can be used exclusively for 1 live, active project. This means that each project, website, or domain requires its own unique license. Using a single license for multiple projects or domains violates the license agreement and may result in restrictions on future updates, support, and other services associated with the theme.

We kindly request you to verify your usage and ensure compliance with the licensing policy. If you are running multiple projects, we recommend purchasing additional licenses to cover each active site. You can do so directly through your Envato account.

We appreciate your understanding and cooperation in this matter. If you have any questions or need further clarification regarding licensing, feel free to contact us, and we’ll be happy to assist.

Best regards,
8Theme’s Team

Hello, Nirmalya,

Thank you for reaching out to us.

You can find detailed instructions on how to set up the Photo Reviews feature in the Booster Sales section of XStore by following this link: https://www.8theme.com/documentation/xstore/xstore-features/learn-how-to-set-up-the-photo-reviews-feature-in-the-booster-sales-section-of-xstore/

Warm Regards,
The 8Theme Team

Hello, Nirmalya,

Thank you for reaching out to us.

The settings shown in your screenshot https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/ were developed before the introduction of the Single Product Builder. Currently, your website is using the Single Product Builder https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/ , which takes priority. As a result, those previous settings will no longer be effective.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To add a section with a background image and a title above it, you can follow these steps depending on the page builder you are using:

For Elementor:
1. Edit the page with Elementor.
2. Click on the “Add Section” or Add Container button.
3. In the section settings (by clicking the six-dot icon), go to the “Style” tab.
4. Under “Background”, select “Image” and upload your desired background image.
5. Adjust the background settings (size, position, repeat) as needed.
6. Inside the section, add a “Heading” widget and enter your title.
7. Use the “Advanced” tab to adjust padding/margins to position the title correctly.

Read more – https://elementor.com/help/how-to-change-background-image/

Best Regards,
8Theme’s Team

Hello, Manhal,

Thank you for your prompt response. However, we are unable to log in using the credentials you provided. Could you please verify the access details and ensure they are correct?

Best regards,
8Theme’s Team

Hello, Sega,

Thank you for reaching out to us.

You can create two headers and set different conditions for each. This means that headers with different settings will be displayed on different pages accordingly – https://prnt.sc/ZZrDa7jDnxYF

We hope this information is helpful.

Warm Regards,
The 8Theme Team

Hello, Manhal,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, EdmondS,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ To adjust the number of products displayed in the cart, please navigate to Header Builder with Elementor > edit template > Cart settings > Off-Canvas/Dropdown > Products Amount > set the desired value.

2/ The message you are currently seeing was generated using the Cookie Notice & Compliance for GDPR/CCPA plugin. We recommend checking the settings of this plugin. If the current configuration does not meet your requirements, you may consider replacing it with an alternative plugin of your choice.

3/ Follow this article to create translations for the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ and then you will find desired strings in Loco Translate > Plugins > XStore Core > edit translation.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We appreciate your patience, and we sincerely apologize for any inconvenience caused. Could you please provide more details regarding the issue you are experiencing with the MegaMenu?

We look forward to your response.

Best Regards,
8Theme’s Team

Hello, Terpsauce,

Thank you for reaching out to us.

We kindly ask you to review the following articles – https://www.8theme.com/documentation/xstore/support/how-to-submit-a-request-for-adding-a-new-setting-or-functionality/ https://www.8theme.com/documentation/xstore/uncategorized/paid-additional-customization-services/

Best Regards,
8Theme’s Team