Forum Replies Created

Viewing 30 posts - 31 through 60 (of 113 total)
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  • Avatar: aahmadi3
    aahmadi3
    Participant

    I wish your team would read the entire post before posting a reply. This topic is title “MOBILE DEVICE STIKY HEADER” not desktop which Laranz provided a screenshot to. Please read carefully and provide an answer!

    #165454 Copied In reply to: Mobile Device Sticky Header
    Avatar: aahmadi3
    aahmadi3
    Participant

    My apologies, that did work but now my logo is squished and distorted…how do I fix this?

    #165437 Copied In reply to: Mobile Device Sticky Header
    Avatar: aahmadi3
    aahmadi3
    Participant

    Hi Rose,
    That did not work, please see the new code in your css.
    Also note that this is for the sticky header not the regular header.
    Thanks.
    Ali

    #165436 Copied In reply to: Mobile Device Sticky Header
    Avatar: aahmadi3
    aahmadi3
    Participant

    Hello,
    Following up again on an answer, it would be great to get one sooner than later.
    Please advise.
    Thanks.
    Ali

    #165011 Copied In reply to: Facebook Pixel Code
    Avatar: aahmadi3
    aahmadi3
    Participant

    Great, thank you!

    #155751 Copied In reply to: POP-UP Plugin
    Avatar: aahmadi3
    aahmadi3
    Participant

    Hi Rose,
    That worked for hiding the black background but I still was not able to click anything on the page.
    I have provided admin access.
    Thanks.
    Ali

    Please, contact administrator
    for this information.
    #155631 Copied In reply to: POP-UP Plugin
    Avatar: aahmadi3
    aahmadi3
    Participant

    Hi Rose,
    I am not looking for support on a third party plugin.
    All I want to know is how to hide the theme promo pop-up when enabled thru the them options.
    The code you gave me hides the pop-up but the background is still there and I can’t click on anything.
    There seems to be a black overlay on top of my site.
    Please advise.
    Thanks.
    Ali

    #155431 Copied In reply to: POP-UP Plugin
    Avatar: aahmadi3
    aahmadi3
    Participant

    Hi Eva,
    I see this on the article.

    5. The “Theme Specific” Method
    If the slider was included with a theme you purchased, the theme’s author may have added a special “Slider Option” as one of the theme’s page options. For example, your theme may have a menu item named “Theme Options”, and inside this admin there may be an option named “Homepage Slider”. Refer to your theme’s documentation to see if your theme has included this type of option and how it can be used.

    Can you advise if anything would be different?
    Thanks.
    Ali

    #154343 Copied In reply to: Slider Revolution
    Avatar: aahmadi3
    aahmadi3
    Participant

    Thanks Rose,
    I have two other pages that I need to remove the heading from.

    1 – https://www.puredogfood.com/cart/

    2 – https://www.puredogfood.com/checkout/

    Please advise.
    Thanks.
    Ali

    #153502 Copied In reply to: Shop Now Page
    Avatar: aahmadi3
    aahmadi3
    Participant

    Thanks Jack,
    How do I get it off the product pages as well?

    https://www.puredogfood.com/product/quinoa-clean-chicken-grain-free-dog-food/

    Please advise.
    Thanks.
    Ali

    #153366 Copied In reply to: Shop Now Page
    Avatar: aahmadi3
    aahmadi3
    Participant

    Hi Rose,
    That is the first thing that I tried before submitting this ticket. I wish it was that easy…
    What you are telling me to try does not work.
    Any other suggestions?
    Thanks.
    Ali

    #153296 Copied In reply to: Shop Now Page
    Avatar: aahmadi3
    aahmadi3
    Participant

    Great, its working now.
    Thank you.

    #152853 Copied In reply to: Promo Pop-Up
    Avatar: aahmadi3
    aahmadi3
    Participant

    Hi Eva,
    Please see private content, it seems that changes to my custom.css file may not be working…
    Thanks.
    Ali

    Please, contact administrator
    for this information.
    #152844 Copied Theme version: Legendav 3.0.3 WooCommerce version: Legendav 3.0.3 In reply to: Promo Pop-Up
    Avatar: aahmadi3
    aahmadi3
    Participant

    Hello Rose,
    That code did not work either…
    Please advise.

    #152824 Copied Theme version: Legendav 3.0.3 WooCommerce version: 2.6.9 In reply to: Promo Pop-Up
    Avatar: aahmadi3
    aahmadi3
    Participant

    Hi Jack,
    This code did not work.
    Please advise.
    Thanks.
    Ali

    #152687 Copied Theme version: Legendav 3.0.3 WooCommerce version: 2.6.9 In reply to: Promo Pop-Up
    Avatar: aahmadi3
    aahmadi3
    Participant

    Hi Eva,
    You guys are overriding the my-account.php file from the WooCommerce plugin but have not made any changes to your file to reflect all the new features that the plugin is offering. You should really take time to re-write the file and provide a better product to all of your customers. Your my-account.php file does not have any information on subscriptions…the system status also says that the file is out of date. You guys are using version 2.0…can this issue be escalated for a fix? What happens if I just use the file from plugin instead of the theme?
    Please advise.
    Thanks.
    Ali

    #130706 Copied In reply to: My Account Page
    Avatar: aahmadi3
    aahmadi3
    Participant

    It seems that you guys have not included all the features for the my account page. No subscription options, no payment methods…this is really bad UX.
    Please advise asap.

    #130543 Copied In reply to: My Account Page
    Avatar: aahmadi3
    aahmadi3
    Participant

    Thanks Jack!

    #124224 Copied In reply to: Broken CSS after update to v3.0
    Avatar: aahmadi3
    aahmadi3
    Participant

    Thanks Jack, everything seems to be working now.
    The only other question I have is how to center the logo in this state: https://www.puredogfood.com/Newsletter/1.png

    Please advise.
    Thanks.
    Ali

    #124206 Copied In reply to: Broken CSS after update to v3.0
    Avatar: aahmadi3
    aahmadi3
    Participant

    See below for access.

    Please, contact administrator
    for this information.
    #124027 Copied Theme version: v3.0 WooCommerce version: 2.5.5 In reply to: Broken CSS after update to v3.0
    Avatar: aahmadi3
    aahmadi3
    Participant

    Hi Jack,
    This does not look right. The icon and text are so far apart, is there anyway to hide the text and just have the icon on the upper right corner?

    I also found another bug, when you scroll down on the mobile device the account icon shows up but the link is broken. Please see the screenshot for reference: https://www.puredogfood.com/Newsletter/2.png

    Also instead of the word cart next to the bag on the first state, shouldn’t this account icon be in its place? Thats how it was before the update.

    Please advise.
    Thanks.
    Ali

    #123872 Copied Theme version: v3.0 WooCommerce version: 2.5.5 In reply to: Broken CSS after update to v3.0
    Avatar: aahmadi3
    aahmadi3
    Participant

    Hi Eva,
    I have deleted and re-uploaded the woo commerce theme file as you asked and also called my host which is showing zero errors in the mail logs but customers are still not receiving emails.
    Please advise next steps…
    Thanks.
    Ali

    #112891 Copied In reply to: New Order Emails from WooCommerce
    Avatar: aahmadi3
    aahmadi3
    Participant

    I am having this same issue after the update!
    Such an inconvenience…

    8theme please advise.

    #112854 Copied In reply to: No email confirmation
    Avatar: aahmadi3
    aahmadi3
    Participant

    Eva Kemp, do you have any solutions for this?
    You always seem to have an answer or suggestion.
    Please advise.
    Thanks.
    Ali

    #109528 Copied In reply to: Promo Pop-Up
    Avatar: aahmadi3
    aahmadi3
    Participant

    That worked great Eva, how do I apply the same changes for tablets?
    Thanks.

    #107907 Copied In reply to: Quantity Field for Mobile
    Avatar: aahmadi3
    aahmadi3
    Participant

    Thank you Eva…that worked great. Your solutions are always amazing.
    Happy Holidays!
    Ali

    #105748 Copied In reply to: Separate Shop Now & Subscription Pages
    Avatar: aahmadi3
    aahmadi3
    Participant

    Hi Jack,
    If we apply this workaround then we loose several of the cart functions and the UX will not be as good. For example, the back to shop page when your cart is empty…where will that go? Also the green bar that comes on top of the page that says my item has been added to cart “view cart”. What do we do about those features?
    Please advise.
    Thanks.
    Ali

    #105632 Copied In reply to: Separate Shop Now & Subscription Pages
    Avatar: aahmadi3
    aahmadi3
    Participant

    Hi Eva,
    Yes but how do I remove the items from the current shop page here: https://www.puredogfood.com/shop-now/

    There is no visual composer elements or anything on this page, whenever I create a new product it automatically gets added to this page. I want to have control over this. I have tried adding a Visual Composer product element but it just creates a new row on top of all the current products so there is duplicates.

    Please advise.
    Thanks.
    Ali

    #105482 Copied In reply to: Separate Shop Now & Subscription Pages
    Avatar: aahmadi3
    aahmadi3
    Participant

    Hi Eva,
    Thank you very much for the fix.
    Happy Holidays!
    Ali

    #102399 Copied In reply to: 2.9.2 Update
    Avatar: aahmadi3
    aahmadi3
    Participant

    Hi Eva,
    I do not have the default theme. I also don’t know how to revert to this w/o taking my site down…
    I really need your help with this.
    Thanks.
    Ali

    #102257 Copied In reply to: 2.9.2 Update
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Viewing 30 posts - 31 through 60 (of 113 total)
1 2 3 4