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New Order Emails from WooCommerce - by aahmadi3

This topic has 4 replies, 2 voices, and was last updated 8 years, 2 months ago ago by Eva Kemp

  • Avatar: aahmadi3
    aahmadi3
    Participant
    February 12, 2016 at 19:31

    Hello,
    Ever since we ran an update we have not been receiving new customer order emails.
    Everything was working fine prior to the update…
    Please advise.
    Thx.
    Ali

    #112851 Copied Theme version: 2.11 WooCommerce version: 2.5.2
    3 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    February 13, 2016 at 09:23

    Hello,

    Please delete “woocommerce” folder in the directory wp-content/themes/legenda/ and reupload it from the new theme package.
    Then check mail form.

    Also ask your hosting provider to check mail logs on a server why emails can’t be sent. Mail logs should contain some notices.

    Regards,
    Eva Kemp.

    #112878 Copied
    Avatar: aahmadi3
    aahmadi3
    Participant
    February 13, 2016 at 17:10

    Hi Eva,
    I have deleted and re-uploaded the woo commerce theme file as you asked and also called my host which is showing zero errors in the mail logs but customers are still not receiving emails.
    Please advise next steps…
    Thanks.
    Ali

    #112891 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    February 14, 2016 at 08:29

    Hello,

    Please check if the issue persists with default Woocommerce theme Storefront https://www.woothemes.com/storefront/ .
    Also provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    #112916 Copied
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