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WPBakery Visual Composer v4.6 – Activation Error

This topic has 16 replies, 5 voices, and was last updated 8 years, 10 months ago ago by Eva Kemp

khoavo

Participant

July 7, 2015 at 00:43

I just did an update of the Visual Composer v4.6 plugin on a TEST Site for my Client and there’s an Error Message when I try to Activate the plugin. See the Error Message in the Private Box.

Good thing I tested this prior to updating the Live Site! Please investigate and let me know the solution before I apply the update to my Client’s Live Site.

Thanks!

Please, contact administrator
for this information.

#73529 Copied

15 Answers

Robert Hall

Support staff

July 7, 2015 at 07:50

Hello,

Please provide us with FTP credentials in Private Content.
Also please make full backup site and we’ll try to reupload theme.

Regards,
Robert Hall.

#73563 Copied

Eva Kemp

Support staff

July 7, 2015 at 08:48

Hello,

I’ve activated the plugin for you.
Please check it.

Regards,
Eva Kemp.

#73588 Copied

khoavo

Participant

July 7, 2015 at 15:50

So why was the Activation Error happening? Perhaps you can update and activate Visual Composer v4.6 for me to my Client’s Live Site. WP Login info in private box. I take it you don’t need the FTP login info since you managed to fix it via my WP Admin Login.

Let me know. Thanks.

Please, contact administrator
for this information.

#73719 Copied

Eva Kemp

Support staff

July 7, 2015 at 16:58

Hello,

To update the plugin we need FTP credentials. So please provide us with them.

Regards,
Eva Kemp.

#73742 Copied

khoavo

Participant

July 7, 2015 at 17:03

How were you able to update the Visual Composer plugin on my Test Site without the FTP info? I thought you were able to via my WP Admin Login.

The FTP Login info is in the Private Box for my Live Site. Let me know when done. Thanks.

Please, contact administrator
for this information.

#73745 Copied

UrbnDesignz

Participant

July 7, 2015 at 17:31

Hello, I’m also having the same issues with the plugin as well as the Ultimate Addons for Visual Composer won’t update properly.

FTP credentials are in private along with my website name and admin login info.

Thank you.

Please, contact administrator
for this information.

#73750 Copied
chp

Participant

July 7, 2015 at 18:47
As a quick fix, you can modify:

/wp-content/themes/royal/framework/theme-functions.php

Line 4989, comment out the entire if block as so:
```
/*
if(!function_exists('hex2rgb')) {
    function hex2rgb($hex) {
       $hex = str_replace("#", "", $hex);

       if(strlen($hex) == 3) {
          $r = hexdec(substr($hex,0,1).substr($hex,0,1));
          $g = hexdec(substr($hex,1,1).substr($hex,1,1));
          $b = hexdec(substr($hex,2,1).substr($hex,2,1));
       } else {
          $r = hexdec(substr($hex,0,2));
          $g = hexdec(substr($hex,2,2));
          $b = hexdec(substr($hex,4,2));
       }
       $rgb = array($r, $g, $b);
       //return implode(",", $rgb); // returns the rgb values separated by commas
       return $rgb; // returns an array with the rgb values
    }
}
*/
```
#73768 Copied
khoavo

Participant

July 7, 2015 at 19:03

This was supposed to be a seamless plugin update and I rather not deal with all those line of codes. Were you able to update the Visual Composer Plugin for me to my Live Site? I had sent you my FTP Login info.

It appears you were able to on my TEST Site. So let me know. Thanks.

#73771 Copied

UrbnDesignz

Participant

July 7, 2015 at 19:46

Sorry but I honestly rather not mess with the coding I haven’t learned enough PHP to edit much. Please let me know when it will be up and running. Also the The addon plugin needs to be updated.

Thank you.

#73781 Copied

Eva Kemp

Support staff

July 7, 2015 at 21:42

Hello @UrbnDesignz,

You provided us with empty FTP account. Please give us access to the site files. Also wp-admin panel credentials are incorrect. Please check them.

Regards,
Eva Kemp.

#73788 Copied

Eva Kemp

Support staff

July 7, 2015 at 21:45

Hello @khoavo,

The plugin has been updated.
Please check it.

Regards,
Eva Kemp.

#73789 Copied

khoavo

Participant

July 7, 2015 at 23:27

All good on my end now Eva, Thanks for the prompt response.

Let’s hope future plugin updates won’t have this issue!

#73801 Copied

UrbnDesignz

Participant

July 8, 2015 at 05:21

Sorry the correct information is in private.

Please, contact administrator
for this information.

#73811 Copied

Eva Kemp

Support staff

July 8, 2015 at 09:35

Hello @khoavo,

You’re welcome.

Regards,
Eva Kemp.

#73848 Copied

Eva Kemp

Support staff

July 8, 2015 at 09:39

Hello @UrbnDesignz,

You forgot to provide FTP password.
What is it?

Regards,
Eva Kemp.

#73849 Copied
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