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Visual Composer Update - by caleb - on WordPress WooCommerce support

This topic has 39 replies, 4 voices, and was last updated 7 years, 10 months ago ago by Eva Kemp

caleb

Participant

June 6, 2016 at 17:01

Hello,

I renamed the file in my http://ftp.. the changes now reflect.. I am in no way happy or was looking for a search bar to just be slapped on the center of the page is looks absolutely horrible.. All i want is it to work how the theme use to. I am now getting very frustrated because i wish i never updated the theme it has been nothing but a hassle and i am getting nowhere with the issue. The header is still clearly cutoff and not displaying correctly. What is the issue and how can it be fixed i know the update was not made to function like this. Just look at your live preview images or any of the documentation for the theme my responsive header looks nothing like what it should.

This is the update from May 21 ” My account & search were moved into mobile menu ”
Where… this is my issue i dont have what you claim was updated do you understand my issue??

Latest Version 3.0.1 – May 21
ADDED: My account & search were moved into mobile menu.
ADDED: Captcha for custom layout of contact form.
FIXED: Bug with magnific popup for variable products (Zoom Effect is disabled).
FIXED: Compatibility with WPML.
FIXED: Bug with Twitter shortcode.
FIXED: Bug with Facebook Share button.
FIXED: CSS bugs.
FIXED: Bug with IE 11.
UPDATED: Included plugins.

#128588 Copied

caleb

Participant

June 6, 2016 at 17:14

Please look at the 2 links below this is the easiest way i know how to explain that is all im asking for. The default functionality for the theme. These are your displayed previews and my code clearly doesn’t function like what your claiming it should.
http://postimg.org/image/aoao7v9fv/
http://postimg.org/image/r34lkfrez/

#128591 Copied
Jack Richardson

Support staff

June 6, 2016 at 19:54
Hello,

Please add this code in custom.css file:
```
@media (max-width: 979px) {
.header5 .shopping-cart-widget .cart-summ > a {
    color: transparent;
}}
```
Our demo uses non updated theme version.
Here is the screenshot from 3.0.1 version where “My account & search were moved into mobile menu”:
http://storage3.static.itmages.com/i/16/0606/h_1465239218_2764253_30d3eb7480.jpeg

Best regards,
Jack Richardson.
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caleb

Participant

June 6, 2016 at 20:11

Jack,

I dont even have that in my mobile menu… Can you please try reinstalling the version.

I will try that code now.

Thanks,
Caleb

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caleb

Participant

June 6, 2016 at 20:17

http://postimg.org/image/hb5w5gqq3/ Please look at the link its a screen shot of my mobile menu

#128610 Copied

Jack Richardson

Support staff

June 7, 2016 at 08:01

Hello,

Please create a back up of your site and we’ll reupload theme files.

Best regards,
Jack Richardson.

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caleb

Participant

June 8, 2016 at 17:40

Jack,

Backup is complete.

Thanks,
Caleb

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Jack Richardson

Support staff

June 8, 2016 at 18:17

Hello,

I’ve reuploaded theme files.
Please clear browser cache and check the site now.

Best regards,
Jack Richardson.

#128927 Copied

caleb

Participant

June 8, 2016 at 18:24

Jack,

I have cleared cache on 2 devices and still nothing in regards to the mobile menu.. Actually now the 3 bars or lines that make up the mobile menu in the top left of the footer randomly show up. By that i mean sometimes when i refresh the page its there sometimes its not..

The account and search function as i stated are still not there so there is still apparently issues with it.

Thanks,
Caleb

#128930 Copied

caleb

Participant

June 8, 2016 at 18:53

Jack,

I NEED HELP… Since 6:17 when the theme was reuplaoded i am now experiencing MULTIPLE MAJOR PROBLEMS.. ALL I WANT IS THE SITE TO WORK. THIS HAS BEEN NOTHING BUT HEADACHES I WISH I NEVER UPDATED. THE THEME IS NOT WORKING ON MY SITE I AM FINDING ISSUES AFTER ISSUES AFTER ISSUES. WHO OR WHAT DO I NEED TO CONTACT OR DO I HAVE REACHED MY LIMITS.

DONT RESPOND ITS WORKING OR NOTHING IS WRONG I HAVE AT LEAST A HANDFUL OF ISUUES I CAN NAME ALL THEME RELATED BECAUSE NONE OF THEM WERE HAPPENING BEFORE THE UPDATES.

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Jack Richardson

Support staff

June 8, 2016 at 19:25

Hello,

Please describe with more details what issue you’re experiencing.
Please look at the screenshot what I see when checking mobile menu:
http://storage6.static.itmages.com/i/16/0608/h_1465410247_5261477_100c4ce05f.jpeg

Best regards,
Jack Richardson.

#128942 Copied

caleb

Participant

June 8, 2016 at 19:34

Well I’ve checked on 3 different iPhones and 1 samsung I’m not getting that menu anywhere..

1.Half the product images a now gone.
2.Trying to advance a page (clicking page 2 or 3.. so on) the wheels show up on the products and just keep spinning and it doesn’t load i get an error loading ajax content
3.Clicking add to cart for any product it will say its added but when you click the cart its random sometimes the item is there sometimes its not.
4.Scrolling down to view content on the pages the page the become white loading nothing or showing anything
5.Mobile menu randomly shows up in the header sometimes its there sometimes its not
6.Site speed was never instant but now its slower than a turtle crossing the road I’ve ran test with gtmetrix and its upwards of 25 seconds…. This is all new never ever ever been past 5 on a bad day

These are just a few.. many more

#128949 Copied

caleb

Participant

June 8, 2016 at 19:52

Heres another problem… Any product with variations like the shirts( link below is one) that have different colors. Select a size then color watch the product image double in size and get pixelated. It should do this the images are sized the same

http://www.sunkenbooty.com/product/battle-scene-t-shirt/

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caleb

Participant

June 8, 2016 at 20:02

I’m trying to capture as many as I can with images to show also

http://postimg.org/image/ubttgqdrf/

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caleb

Participant

June 9, 2016 at 01:07

I think it’s some JavaScript problems Seems like it’s having trouble loading. It looks like the js is calling the to that section of php and it’s not returning the query. Could be a compatibility issue or something with what is calling because that’s what’s hurting its load time also.

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Eva Kemp

Support staff

June 9, 2016 at 11:07

Hello,

1. I’ve changed permissions for “uploads” folder. Clear browser cache and check images now.
To get correct variable images change the settings to these http://storage1.static.itmages.com/i/16/0609/h_1465466071_4685547_83e54827bc.jpeg in Woocommerce > Settings > Products > Display and regenerate thumbnails with the plugin http://wordpress.org/plugins/regenerate-thumbnails/ .

2./3. I’ve disabled Object Cache option in W3 Total Cache plugin settings. Clear browser and server cache and check the site.

4. What page do you mean? I see your pages are scrolling properly.

5. Sorry, but I don’t see any problems with mobile menu. Clear browser and server cache and check again.

6. As you can see from test result page http://www.webpagetest.org/result/160609_FS_19F6/1/details/ slow loading is caused by images. You need optimize them.
http://premium.wpmudev.org/blog/10-best-image-optimization-plugins-to-speed-up-your-wordpress-site/
http://www.elegantthemes.com/blog/tips-tricks/optimize-images-for-your-wordpress-website

Regards,
Eva Kemp.

#129023 Copied

caleb

Participant

June 23, 2016 at 03:10

Eva,

I have made the changes to item 1. from above regarding the image sizing. Also ran the thumbnail regenerate it didn’t work.. Just cropped the upload no difference on the product variation

select the white t-shirt any size that is the one i regenerated. Any suggestions now? Still having other issues but starting back with item 1.

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caleb

Participant

June 23, 2016 at 03:56

http://www.sunkenbooty.com/product/battle-scene-t-shirt/

Links never sends the first time. Select any size then select the white color shirt it is still messed up..

I have only done this item to test and make sure it worked before things got all messed up that is why I’m specifically saying select this product.

#130750 Copied

Eva Kemp

Support staff

June 23, 2016 at 13:28

Hello,

I’ve regenerated thumbnails again. Please clear browser cache and check images now.

Regards,
Eva Kemp.

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