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Visual Composer Update - by caleb - on WordPress WooCommerce support

This topic has 39 replies, 4 voices, and was last updated 7 years, 10 months ago ago by Eva Kemp

caleb

Participant

May 30, 2016 at 22:03

Hello,

I have been trying to update my visual composer, I have downloaded the files and uploaded them to my server with no issue. However the problem i now face is the plugin is asking for the “visual composer license key” The plugin was part of my theme i purchased and have no idea where to obtain this license key..?? Any help

Thanks,
Caleb

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38 Answers

caleb

Participant

May 31, 2016 at 02:15

Hello,

Actually I’m having a little more issues than originally expected. I have tried to update the revolution slider, js composer and my legend theme to the newest versions. I have downloaded the newest versions directly from my account plugins page. I have uploaded them to my ftp client “my server” but the update have not worked they are all still running the older versions even after i have put the new files in my servers. Looking for some help to understand why the are not updating along with the original question above with the “visual composer license key”

Thanks,
Caleb

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Stan Russell

Participant

May 31, 2016 at 07:23

Hello caleb,

you do not need any license keys to use plugins that come bundled with our theme.
Latest versions of these plugins can be downloaded at our Downloads section: https://www.8theme.com/download-plugins/
Have you downloaded them using that link?

Regards,
Stan Russell.

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caleb

Participant

May 31, 2016 at 15:30

I have done that and they have not updated not sure what wasn’t explained above.. And yes the plugin is requiring an activation key because it is no longer working i can provide screen shots… I have downloaded those from that link

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caleb

Participant

May 31, 2016 at 16:29

just to go over the problem again since responses take a few hours and i don’t want to continue to play conversation tag…

1.I have downloaded the updated plugins from the links above.
2.Added them to my server as normal
3.Updated folders/files are there but the versions on my wordpress side are still showing them running previous versions even tho the new files have been “updated”
4.The js composer which is visual composer is “NOT WORKING” the plugin is asking for an activation key.

I hope i have explained it enough or better to help the communication of the issues

Direct contact via sunkenbooty@hotmail.com so i can send the screen shots if you would like

Thanks,
Caleb

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Jack Richardson

Support staff

May 31, 2016 at 16:52

Hello,

Please provide us with FTP and WP Dashboard credentials in Private Content.

Best regards,
Jack Richardson.

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caleb

Participant

June 2, 2016 at 05:42

Information provided below

Thanks,
Caleb

Please, contact administrator
for this information.

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caleb

Participant

June 2, 2016 at 05:47

Regarding what i was trying to update

1. Legenda theme v 3.0
2. Screets Live Chat v 2.0.5
3. Visual Composer v 4.11.2.1 (Asking for activation key after i tried to update myself.. have been using plugin for over a year)
4. Revolution Slider v 5.2.5.3

Thanks,
Caleb

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Jack Richardson

Support staff

June 2, 2016 at 10:06

Hello,

I’ve updated Visual Composer, Screets Live Chat and Revolution Slider plugins. Please check.
Also updated the theme.

Best regards,
Jack Richardson.

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caleb

Participant

June 3, 2016 at 04:41

Jack,

Thank you for the help.. Yes i see the updates have been done. But now there are some serious formatting issues with the mobile site (template displaying on a mobile device) the whole cart and search function on the top header row are completely hidden on mobile devices. Also the featured item function is displaying totally random in order or products. Before it was done by post date but now i cannot seem to understand what is going on. Please take a look at the cart and search on mobile that is more important to start i will continue to look into the featured product

Thanks,
Caleb

http://www.sunkenbooty.com

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Jack Richardson

Support staff

June 3, 2016 at 09:14

Hello,

Search form was hidden on mobile because it’s displayed incorrectly.
As I see Cart widget is shown:
http://storage4.static.itmages.com/i/16/0603/h_1464941651_2469778_3d569733b1.jpeg

Best regards,
Jack Richardson.

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caleb

Participant

June 3, 2016 at 12:26

? What… I know it’s not displaying correctly I stated that to you?.. This was after the update nothing done on my part. How can this be fixed

Thanks,

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caleb

Participant

June 3, 2016 at 12:28

Both the search and cart are not visible

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Eva Kemp

Support staff

June 3, 2016 at 13:19

Hello,

Please show a screenshot what you see on mobile and specify the mobile device.

Regards,
Eva Kemp.

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caleb

Participant

June 3, 2016 at 13:36

I see the exact same as jack provide with his link. Please see his link above.

All iPhones
And Samsung

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Eva Kemp

Support staff

June 3, 2016 at 15:03
Hello,

Try to use this code in custom.css file:
```
@media (max-width: 480px) {.header5 .search-center {
    display: block !important;
}
.search {
    margin-top: 100px;
    margin-left: 80px;
}}
```
Regards,
Eva Kemp.
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caleb

Participant

June 4, 2016 at 16:48

Eva,

That code did not have any impact still looks the exact same (on all mobile devices).. I put it in the custom.css.. How is this not a theme wide issue that everyone who update to version 3.0 is having? It seems to be an issues with the update because thats when it changed

Thanks,
Caleb

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caleb

Participant

June 4, 2016 at 17:18

Screen Shot with the code you sent uploaded..

Also once the header issues is solved the space between the slider and first block “in the image link it says headbands” is significantly to large this was new after the update also. It is not like this on the computer version however only mobile

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caleb

Participant

June 4, 2016 at 17:19

Screen Shot of Issue

Link didnt send above

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Eva Kemp

Support staff

June 6, 2016 at 09:01

Hello,

You must rename default.custom.css to custom.css via FTP in wp-content/themes/legenda directory.
As for the space issue, you’ve added Empty Space element after the slider. Remove it.

Regards,
Eva Kemp.

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