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Frequently Bought Together total is not updating when a product is ticked and unticked

This topic has 6 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Tony Rodriguez

Anas

Participant

December 20, 2022 at 17:39

Frequently Bought Together total is not updating when a product is ticked and unticked and selecting all products

Please, contact administrator
for this information.

#341955 Copied Theme version: 8.3.5 WooCommerce version: 7.0.0

5 Answers

Tony Rodriguez

Support staff

December 21, 2022 at 05:28

Hello, @Anas,

Your provided WP Admin Login details are not correct/working, and also please let me know which plugin are you using for the “Frequently Bought Together”. Could you please check it once by activating the default WordPress Theme like “Twenty Twenty Three” just to make it sure that the issue is with our theme or not? and let me know the result.

Regards 8Themes Team.

#341983 Copied

Anas

Participant

December 21, 2022 at 05:38

Im using the default feature on the theme for Frequently Bought Together. can you please try the new login, if it doesnt work try again, 2-3 attempts

Please contact administrator
for this information.

#341985 Copied

Tony Rodriguez

Support staff

December 21, 2022 at 07:39

Hello, @Anas,

I see, Sorry for the confusion, Well I have tested it at my end on my test site and it is working perfectly fine for me, so the issue must be on your site only.

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#341999 Copied

Anas

Participant

December 21, 2022 at 09:07

Hi,

noted. will do that and provide an update. thanks

#342009 Copied

Tony Rodriguez

Support staff

December 21, 2022 at 09:14

Hello, @Anas,

Ok. Sure. Take your time, and let us know the result.

Regards 8Themes Team.

#342010 Copied
Tagged: frequently bought together, product, themes, total, updating, woocommerce, wordpress
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