Hello Please i have a problem,
when i try to go to theme plugin i get this message “Sorry, you are not allowed to access this page.” how i can fix it?
another problem is some font-size are too smaller.
1/ Try to disable all the third-party plugins, that do not come bundled with our theme, and check how it works then.
Do you have this problem when parent XStore theme is activated on the site?
Let us know. If this doesn’t help, provide temporary FTP access.
2/ As I can see, this font-size https://prnt.sc/o24hra comes from WooCommerce Admin plugin.
This one http://prntscr.com/o24i4c from Jetpack plugin.
You need to check settings of these plugins, or contact the support of them.
We are theme author and provide support for the theme, not for the third-party plugins, sorry.
I made all your suggestion and still the same problem.
the problem only when all plugins of the theme are activated
have you even verified what is causing the problem, or have you just mentioned third-party plugins? : /
it’s WooZone that cause the problem with other plugins not Jetpack and WooCommerce admin, when the plugin is off, everything works perfectly
Please, provide access to your FTP (host, username, password, port). One of our developers will be able to check the problem on Tuesday, because of weekends, and we’ll give you the answer.
Do you plan to use WooZone plugin? We would not recommend you to keep enabled plugins that you don’t plan to use (Smart product, Subscriptio, WooZone) because every additional plugin slows down the site a little bit. Here you can find information which plugins are required https://xstore.helpscoutdocs.com/article/36-included-plugins and which are recommended so can be disabled.
my wordpress is running on docker, i don’t have ftp installed now.
i will not use it now but maybe later, there is an update for wzone now, i tried to update it but i get “WZone – WooCommerce Amazon Affiliates: Invalid product license key!”
is a possible to update the plugin now?
Please use this code for the WooZone plugin – m8xqWJ_8theme
Activation is not obligatory for all the other plugins.
Read about plugins updating here – https://xstore.helpscoutdocs.com/article/37-plugins-update
The latest version of WooZone plugin that is available on codecanyon is 12.5 Once the new version will be available officially for download there, we will update it on our site – https://www.8theme.com/downloads/
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