The Whole Page Can Not Be Shown And More

This topic has 4 replies, 2 voices, and was last updated 2 years, 10 months ago ago by Rose Tyler

  • Avatar: wayy634
    wayy634
    Participant
    August 27, 2021 at 10:09

    Hello there:

    Here are some issue that I have no idea how to fix:

    1. I installed your theme, and now, all you can see is the general frame of the website that I chose to use, but all the images and the content can not be found, even with the default images are also vanished, and I want to know how to fix that issue:

    Would you please check the screenshot: https://gyazo.com/61b77b7b8437fccf690a429b8d27fb4a

    could you show me how to get this recovered by video recording?

    2. Another issue is, now I have rewritten the MAIN MENU’s information, check it here:
    https://gyazo.com/34521456e2a14123c563fa45be208a06, and now I want to know how to add a sub-category to some of the main categories; like DISC MAGNETS, BLOCK MAGNETS, and more sub-categories under the main “NEODYMIUM MAGNET” category, and some deeper categories under some sub-categories? How can I make that happen? Would you please show me how to do that? Thank you so much for your attention and participation.

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 27, 2021 at 12:30

    Hello,

    1/ Once I log in to your site, the content of the Home page is visible https://gyazo.com/8f83f4bd694cf31f68624aab579a22a6 . It means there is some kind of cache, because of which the problem persists for unlogged users. Do you use server cache or CDN? Clear all cache, including cache of plugins on your site, and then check how the site works via an incognito window.

    2/ Appearance > Menus > Screen Options > enable product categories, Read more about menus, and watch videos from here – https://xstore.helpscoutdocs.com/category/15-menu-set-up

    Regards

    Avatar: wayy634
    wayy634
    Participant
    August 28, 2021 at 08:15

    Hello there:

    1: I followed your advice and cleared all the cache and CDN; however, that did not help at all, it recovered for a very limited period of time, like 30 minutes or so, then it magically disappeared once again. And I do not know how to fix that issue, would you please show me how you get that fixed by video recording? And here is what I see in the incognito window, please check:

    https://gyazo.com/42081abcddc23828e52eef245ada22d0

    2: The second issue is, when I visit the category page, there are a lot of Chinese characters on that page, and I even do not know how to fix that issue. Please kindly check that:

    https://gyazo.com/5dcc823b6a44111aa536484b968ca0b4

    It would be very appreciated if you give me a video recording to show how to get that problem fixed.

    3: The third issue is, since I made four categories, and now I found, the default URLs are too long, now I am considering deleting the extra nonsense characters in the URL, could you show me how to do that, for example, I want my category looks like https://diymagnetic.com/strong-disc-magnets/ ; but what the site shows me is https://diymagnetic.com/product-category/strong-disc-magnets/ and I want to remove “product-category”, could you show me how to do that? Also by video recording. Thanks in advance.

    4: Last one is, I found the Home page foot is quite normal, it looks like this:
    https://gyazo.com/703642f0cd1dd0466b01ad9dc00c0f70
    However, once I entered the category, the footer has changed a lot, and that shows in a quite strange way, could you tell me how to fix that issue?
    https://gyazo.com/736e7fd6fd1f75bf913ae23b4dd8221e

    P.S. I am not quite familiar with WordPress and Xstore, could you show me how to fix these problems by video recording? And that would help me a lot. Thanks in advance

    Regards

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2021 at 11:22

    Hello,

    1/ It looks the Autoptimize plugin caused the mentioned issue. Once I disabled the plugin everything works fine. So try to play with settings of the plugin or contact their support.

    2/ Dashboard > Settings > General > Site Language > set the desired language

    3/ https://docs.woocommerce.com/document/removing-product-product-category-or-shop-from-the-urls/

    4/ I’ve disabled “Static Blocks Cache” in Theme Options > Speed optimization. Clear cache and check the Footer now.

    Here you can find our video tutorials – https://www.youtube.com/c/8theme/videos

    Regards

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