Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) :

This topic has 2 replies, 2 voices, and was last updated 3 years, 3 months ago ago by Olga Barlow

  • Avatar: Aris
    10yrswarranty
    Participant
    November 5, 2020 at 17:26

    I am getting the following error when updating xstore plugin

    Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Access at private content area

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 5, 2020 at 18:17

    Hello,

    Go to XStore > deactivate theme and then activate it again using your purchase code.
    After that follow the instructions and press the Check updates button https://xstore.helpscoutdocs.com/article/63-theme-update Update both: theme and XStore plugin.

    Regards

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