Hello, the store page gives me a 504 error and does not load.

This topic has 6 replies, 2 voices, and was last updated 2 years, 1 months ago ago by Olga Barlow

  • Avatar: Dani
    Dani
    Participant
    March 30, 2022 at 10:40

    Hello, the store page gives me a 504 error and does not load.

    Also since I got this error the web has slowed down a lot.

    It is a store with 600 products, I don’t know how I can solve this problem.

    The web is in a test state https://disco.hipo.tv/

    If you need me to give you access, tell me, thanks. This theme has me desperate, the client does not understand anything that is happening, I have already tried to deactivate all the plugins, it only works if I deactivate the core plugin of the theme.

    All the best

    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 30, 2022 at 11:23

    Hello,

    Provide us with WP Dashboard and FTP access. We’ll check the issue in more detail. Also, provide us with the server error log.

    Regards

    Avatar: Dani
    Dani
    Participant
    March 30, 2022 at 11:37

    Perfect

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 30, 2022 at 13:57

    Hello,

    We can’t log in to your WP Dashboard https://gyazo.com/5bd26913f7a7a8ebf4507fe331dad959
    Please, check the login and pass and provide the correct access.

    Regards

    Avatar: Dani
    Dani
    Participant
    March 31, 2022 at 08:17

    Try to access now.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 31, 2022 at 18:29

    Hello,

    Check your shop page now, please.

    Regards

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