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Hello, the store page gives me a 504 error and does not load.

This topic has 6 replies, 2 voices, and was last updated 2 years ago ago by Olga Barlow

Dani

Participant

March 30, 2022 at 10:40

Hello, the store page gives me a 504 error and does not load.

Also since I got this error the web has slowed down a lot.

It is a store with 600 products, I don’t know how I can solve this problem.

The web is in a test state https://disco.hipo.tv/

If you need me to give you access, tell me, thanks. This theme has me desperate, the client does not understand anything that is happening, I have already tried to deactivate all the plugins, it only works if I deactivate the core plugin of the theme.

All the best

#320864 Copied Theme version: 8.1.2 WooCommerce version: 6.3.1

5 Answers

Olga Barlow

Support staff

March 30, 2022 at 11:23

Hello,

Provide us with WP Dashboard and FTP access. We’ll check the issue in more detail. Also, provide us with the server error log.

Regards

#320873 Copied

Dani

Participant

March 30, 2022 at 11:37

Perfect

Please contact administrator
for this information.

#320874 Copied

Olga Barlow

Support staff

March 30, 2022 at 13:57

Hello,

We can’t log in to your WP Dashboard https://gyazo.com/5bd26913f7a7a8ebf4507fe331dad959
Please, check the login and pass and provide the correct access.

Regards

#320898 Copied

Dani

Participant

March 31, 2022 at 08:17

Try to access now.

Please contact administrator
for this information.

#320989 Copied

Olga Barlow

Support staff

March 31, 2022 at 18:29

Hello,

Check your shop page now, please.

Regards

#321040 Copied
Tagged: error, load, store, template, woocommerce, wordpress
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