Disappearing Attribute Filter Widgets/Admin Bar while logged in not visible when viewing site

This topic has 5 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Rose Tyler

  • Avatar: gtstyling
    gtstyling
    Participant
    August 29, 2022 at 06:57

    I have multiple issues with our site.

    1. https://prnt.sc/T8AdO-vqTO4D attribute filters in left nav disappear after selection
    2. Admin bar disappears while viewing live site and have to go back to WP-Admin page to log back in

    Credentials in private area

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2022 at 14:02

    Hello,

    1/ Could you please record a video of the problem? At first sight, filters work fine.
    2/ Contact support of WordPress, this is independent of the theme.

    Regards

    Avatar: gtstyling
    gtstyling
    Participant
    August 30, 2022 at 01:48

    See private area

    Please contact administrator
    for this information.
    Avatar: gtstyling
    gtstyling
    Participant
    August 30, 2022 at 11:11

    I figured out the attribute issue. Regenerated attribute tables and that resolved it. Still need to check why admin bar disappears when logged in and viewing site.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2022 at 10:09

    Hello,

    Thanks for your replies.
    “I dont see how this is a wordpress issue. Its clearly a problem with the theme function.” – This panel is the default one from WP. To make sure that the problem comes not from our theme, try to activate Storefront (default WC theme) and check the panel then.

    Widgets could be messed up after theme switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.

    Regards

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