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Built-in Email edited changes not reflecting in the emails sent

This topic has 27 replies, 3 voices, and was last updated 2 years, 8 months ago ago by Olga Barlow

Rose Tyler

Support staff

June 26, 2021 at 13:06

Hello,

If the problem is independent of the theme, contact the support of WooCommerce. Because we provide support for issues related strictly to our theme.

Regards

#292196 Copied

Louis

Participant

July 24, 2021 at 09:01

Hi,

Actually, the issue is with the theme, Unable to assign the email template from your options, Please guide through on how to edit a template for each email sent and assign it that email (for an example: Completed Order Email, New Order Email which are going to the Customer).

Thanks,

#295754 Copied

Olga Barlow

Support staff

July 26, 2021 at 15:26

Hello,

Nope, if your site does not send emails even with the default WP theme we can do nothing.
So, did you try to install one of the dedicated SMTP providers https://docs.woocommerce.com/document/email-faq/#section-7 and check emails after that?

Regards

#296107 Copied

Louis

Participant

August 12, 2021 at 10:09

Hi,

I have tested this again and again, When I turned off your Built-in Email Builder option, I receive the emails which are coming from the Store. So this has something to do with this feature. Please have a look and let me know of a fix.

Thanks,

#298629 Copied

Olga Barlow

Support staff

August 12, 2021 at 17:07

Hello,

Did you try SMTP plugin? Provide us with the screenshot of the complete order email for example that you get from your site with the default theme, please.

Regards

#298699 Copied

Louis

Participant

August 15, 2021 at 08:29

Hi,

Yes, I tired the SMTP plugin but I find it unnecessary to setup with all that many things when the default one is working.

Please find the screenshots of the default emails received for a test order.

Please contact administrator
for this information.

#298914 Copied

Olga Barlow

Support staff

August 16, 2021 at 12:39

Hello,

This is the Invoice email https://prnt.sc/1posdqo , not the complete order email.

I get this email even if the Email builder is enabled https://prnt.sc/1pordap
So, what’s the problem with this type of email from your side?
Because I’m confused.

Regards

#298994 Copied
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