Hello Richwebs,
Thank you for your response.
Provide temporary wp-admin and FTP access, then I will be able to pass this question to our dev team.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.
Kind Regards,
8theme team