For the private info there is the Private Content area – https://prnt.sc/QL4wQhurmx9P
You posted FTP access (however without username) in public area, and then one of our support members moved it into the Private area.
Be attentive, don’t post private information out of the Private content area because it will be visible for all the users of the forum. Only content that you place in Private content is visible for the support staff only.
Regards