Reply 289300 to: my homepage shortcode fail

Avatar: Olga Barlow
Olga Barlow
Support staff
May 29, 2021 at 11:30

Hello,

You use the out of date version of the WooCommerce and did not install the Royal core plugin.
Once we updated WooCommerce we got the fatal error.
Could you, please, provide us with correct FTP access because if we try to connect to your server using credentials you provided we get the error

Error: FATAL ERROR: No supported authentication methods available (server sent: publickey)
Error: Could not connect to server

We need FTP access to check what third-party plugin caused fatal error after WooCommerce plugin update and fix it.
Waiting for your reply.

Regards

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