Reply 263131 to: Update failure

Avatar: Olga Barlow
Olga Barlow
Support staff
December 8, 2020 at 16:32

Hello,

We tried to update the theme and did not face any problem with that https://gyazo.com/334e2825d37a1d883ef066faf85c7916

As a rule, such issue appears if you activated the theme on another domain and then moved to the new one. Then you need: 1) reactivate the theme using your purchase code 2) Click the Check again button to clear the old token http://prntscr.com/vycwqx and then press the update button.

Regards

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