Reply 252501 to: Classico update has destroyed my website
Olga Barlow
Support staff
September 24, 2020 at 11:18
Hello,
When you buy theme on ThemeForest you get 6 or 12 months of the support period and our support team is able to answer all your questions about theme settings, fix the bugs if you face them https://themeforest.net/page/item_support_policy
If your support expired you need to renew it.
When you bought theme from 8theme you got the unlimited support period.
We provide support on the support forum and if you contact us using emails you may face some delay with answering because we use emails not just for support but for all the conversations with the partners, presale questions etc. So, we always ask to contact us using the support forum if you need fast and helpful answer.
We are very sorry that you faced any inconvenience while trying to update our theme!
We are ready to help you with update even if it’s not included in our support according to support policy https://themeforest.net/page/item_support_policy
We don’t think that you should have problems if you don’t edit theme files by yourself after theme update. So, if you want to proceed, please, create staging site again, let us to update the staging site, check if everything is ok during some period and then we’ll be able to update the production site. Of course, you will need to do the backup of all your files and DB before the production site update just in case.
