Seriously?
You don’t support by email? The what is this then?
From your email:
Hello Brightskyapps,
Sorry for the inconvenience and thanks for contacting our team, we will help you to sort out the problem.
1) Make sure you have checked all the server requirements before the installation https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements
2) Provide us with server error logs to get detailed information about the mentioned error and WP Dashboard and FTP access to your site.
Total lies. Don’t embarrass people publicly when you lie.
If you send me an email asking me to provide you data then THAT IS SUPPORT VIA EMAIL!!!
How bad is your company?
Pathetic.