Reply 219912 to: Your Site is Experiencing a Technical Issue (from WordPress support)

Avatar: Olga Barlow
Olga Barlow
Support staff
August 23, 2019 at 14:22

Hello,

Are you sure that you use 5.6 version of XStore theme? This fatal error appears if user updated XStore core plugin but use the theme before 5.6. You provided Dashboard access but it’s locked by the fatal error. In this case provide also FTP access because we can’t do anything without FTP if you have a fatal error, we don’t have a magic:).

Regards

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