1) Yes we sent a screenshot of your answer to us and the screenshot of https://prnt.sc/oozg6y We again reached out to support two more times and they gave us the same answer they given us last time. That his 404 page is built in from the template xstore which was built by the developer and is out of there hands.
We forward your last message to them and they said 8theme is mistaken and it would appear that your theme developer (8theme) is trying to unjustly pass the blame on to woocommerce.
2) What is the directions to changed it in woocommerce translation files?