Reply 205323 to: Products Not Adding to Cart

Avatar: akelclark3
akelclark3
Participant
December 4, 2018 at 05:05

I found out that it was a plugin that was blocking the ability to add to cart. Once I disabled it started working.

However, I’ve come across a similar issue. It appears that now some browsers/devices won’t let you add to cart. When I try to add to cart from my android device using chrome it does not work. My wife’s iphone works fine. Had a customer that was unable to add to cart also. She was using Chrome. She said she tried Safari on her phone and had the same issue.

Yesterday I was able to add to the cart but unable to complete the purchase from my phone. Received the following message “SyntaxError: Unexpected token < in JSON at position 0" Switched to my desktop and the transaction went through with no problem.

I have updated to the newest version of the theme. I also took screenshots if you need those. I’m afraid to send anyone to the site right now because some seem to be ok and it won’t work for others. Not sure what to do.

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