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Checkout disabled with upgrade to latest Legenda version

This topic has 10 replies, 4 voices, and was last updated 8 years, 7 months ago ago by Jack Richardson

CantusFirmus

Participant

September 3, 2015 at 17:48

Hello,

Since upgrading Legenda and WooCommerce, I’m encountering a situation where the “Your Order” piece of the Checkout page is greyed out and disabled. The Shipping and Billing addresses part of the screen is enabled and working properly.

Here’s what’s disabling the order details and payment side:

<div class="blockUI blockOverlay" style="z-index: 1000; border: none; margin: 0px; padding: 0px; width: 100%; height: 100%; top: 0px; left: 0px; background-color: rgb(255, 255, 255); opacity: 0.6; cursor: default; position: absolute; background-position: initial initial; background-repeat: initial initial;"></div>

I saw a similar thread here where the problem was perhaps not exactly the same, but similar, and the solution was to increase the php memory_limit. This is definitely not the issue here.

Please advise.

#84424 Copied Theme version: 2.9 WooCommerce version: 2.4.6

9 Answers

Stan Russell

Participant

September 4, 2015 at 10:25

Hello CantusFirmus,

please provide us with admin credentials for your site in private content.

Regards,
Stan Russell.

#84580 Copied

CantusFirmus

Participant

September 4, 2015 at 18:37

Many thanks for taking a look.

Please, contact administrator
for this information.

#84686 Copied

Eva Kemp

Support staff

September 4, 2015 at 19:15

Hello,

Please try to increase memory_limit value in wp-config.php file as described in this article:
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

After that check the Checkout page.

Regards,
Eva Kemp.

#84699 Copied

CantusFirmus

Participant

September 4, 2015 at 19:24

Thanks for taking a look, but this does not solve the problem. In wp-config.php I have

define( 'WP_MEMORY_LIMIT', '256M' );

And my host has the php memory_limit set to 384 as seen in the private link below.

Any other possibilities?

Please, contact administrator
for this information.

#84706 Copied

Eva Kemp

Support staff

September 4, 2015 at 19:28

Hello,

Please provide us with FTP credentials.

Thank you.

Regards,
Eva Kemp.

#84709 Copied

CantusFirmus

Participant

September 4, 2015 at 20:00

Here you go. Many thanks.

Please, contact administrator
for this information.

#84714 Copied

Jack Richardson

Support staff

September 5, 2015 at 09:54

Hello,

Please disable all 3rd-party plugins and check the Checkout page after that.
Seems like one of the plugins is causing the issue.

Best regards,
Jack Richardson.

#84772 Copied

CantusFirmus

Participant

September 6, 2015 at 03:35

The plugin that seems to have caused this is “WordPress Firewall 2”, and the problem only occurred after upgrading to the latest version of Legenda.

WordPress Firewall 2 is a very lightweight plugin that I use for many sites. Here are the things it does not allow:

Apply Security Filters:

Block directory traversals (../, ../../etc/passwd, etc.) in application parameters.

Block SQL queries (union select, concat(, /**/, etc.) in application parameters.

Block WordPress specific terms (wp_, user_login, etc.) in application parameters.

Block field truncation attacks in application parameters.

Block executable file uploads (.php, .exe, etc.)

Block leading http:// and https:// in application parameters (off by default; may cause problems with many plugins).

It would be interesting to know what changes you have made in the background here that would trigger the firewall plugin.

#84859 Copied

Jack Richardson

Support staff

September 7, 2015 at 09:09

Hello,

You can find in the new version description http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906 what was changed in the theme.
Please take our apologies but we don’t provide support for 3rd-party plugins.

Best regards,
Jack Richardson.

#84947 Copied
Tagged: #legenda, checkout, latest, themes, upgrade, woocommerce, wordpress
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