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WordPress elementor or not working - by Sithum

This topic has 7 replies, 4 voices, and was last updated 3 years, 2 months ago ago by Olga Barlow

Sithum

Participant

February 5, 2021 at 07:04

My website is : https://chinastreet.lk/

after i install xstore theme elementor was working fine but few days back it was stopped working.
elementor was loading but not showing any content to edit the website

Please help me to short this.

#272465 Copied Theme version: 7.2.4.1 WooCommerce version: 4.9.2

6 Answers

Sithum

Participant

February 5, 2021 at 07:25

#272468 Copied

Rose Tyler

Support staff

February 5, 2021 at 10:23

Hello,

Thanks for using our theme.
Try to disable 3rd party plugins and try to edit a page then.
If the problem is independent of additional plugins, provide temporary wp-admin access, so we can take a closer look.

Regards

#272518 Copied

Sithum

Participant

February 6, 2021 at 08:43

I remove all third party Pluggings. But Elementary not working correctly. This is temporary logging details.

Private Content area >

Please contact administrator
for this information.

#272684 Copied

Robert Hall

Support staff

February 6, 2021 at 17:46

Hi

You site cant be accessed kindly check your website and let us know.

https://prnt.sc/yjee4k

#272816 Copied

Sithum

Participant

February 7, 2021 at 04:39

Please use this username and password

Please contact administrator
for this information.

#272837 Copied

Olga Barlow

Support staff

February 8, 2021 at 11:17

Hello,

1) Auth username and pass do not work.
We are able to log in only using the default account page https://chinastreet.lk/my-account/
2) We checked your site and see that issue appears even with the default WP theme not just with the XStore. So, our theme is not the reason of the problem. Editor appears for a second while loading https://gyazo.com/f4524d5b7cf8e819ee8397f8b94d394a but then white screen. Try to disable your authentification. Maybe this is the reason of your issue.

If it does not help then contact Elementor support https://wordpress.org/support/plugin/elementor/ because we are able to help only in case issue caused by our theme, if it does not work even with the default WordPress theme we can do nothing, unfortunately.

Regards

#273025 Copied
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