Thanks for getting in touch with us. My name is Muhammad and I will be your support rep.
Can you please perform each item below to see if it fixes your issue, be sure to clear your browser cache and empty the plugin cache if you are using a cache plugin?
1-deactivate all plugins that were not included with our theme
2-remove all custom CSS and check any other customizations that have been performed
3-If using a child theme, please use the default parent theme to see if that fixes it.
4-Make sure to clear the plugin and browser cache after each step.
In the case the issue is still present, please provide us with your WP and FTP login information in so we can check this out for you first hand.
