Hello, @Daniel,

Thank you for contacting us and for using XStore.

We are currently experiencing difficulty accessing your website as a critical error appears. To assist you effectively, we kindly request access to your cPanel. Please provide the credentials in a secure, private content area.

This will enable us to import the demo onto your site and ensure everything is functioning smoothly.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
8Theme’s Team

Hello, @gabrielet,

Thank you for your response.

It is possible that the issue you are experiencing is related to your browser’s cache. We recommend clearing your browser’s cache to ensure that you are viewing the most recent version of your website.

We hope this helps.

Should you require any further assistance or have any additional questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Nicola,

Thank you for contacting us and for using XStore.

It is possible that the issue you are experiencing is related to your browser’s cache. We recommend clearing your cache plugin and browser’s cache to ensure that you are viewing the most recent version of your website.

We hope this helps.

Should you require any further assistance or have any additional questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Anas,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we have identified that the issue you reported is due to customizations in your child theme’s code. To isolate the problem, we temporarily activated the XStore Parent theme on your website and confirmed that the issue does not persist with the parent theme.

To resolve the issue, we kindly ask you to review and adjust the customizations in your child theme’s code.

We trust this information will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @ravi rajput,

Thank you so much for purchasing our theme and contacting our support center.

To enable us to review your settings and provide the necessary assistance, we kindly request that you provide your site’s WP-admin access in the designated private content area.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Goostaf,

Thank you for contacting us and for using XStore.

1/ We have checked your site and found that you are using a very old version of the XStore theme and core plugin. It is necessary to use the latest version of the theme and core plugin to avoid any inconvenience.

Please Update the XStore theme (9.4.1) and Xstore core plugin (5.4.1) and Woocommerce plugin to their latest version.

https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Afterward, Please navigate to XStore > Theme options > WooCommerce > Product catalog > Products per row and publish it, clear all cache, and check again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @zaza13,

Thank you for contacting us and for using XStore.

You can change the text by Sync translation of the theme – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ , then you will be able to find and translate new strings.

Please see the images for reference in the private content area.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @hamza,

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your device, please clear your mobile browser’s cache and then revisit your site.

As part of the resolution process, we have deactivated the Object Cache Pro and Breeze plugins on your website. This action has addressed the problem effectively.

For your reference, we have uploaded an image in the private content area of our support portal that illustrates the adjustments made.

Additionally, we encourage you to review our theme documentation for more insights and guidance. You can access it here: (https://www.8theme.com/documentation/xstore/amp-plugin/appearance-section/).

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Rajdeep,

We are pleased to inform you that we have successfully applied the necessary patches to resolve the issue you reported. https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Rajdeep,

Thank you for providing us with the wp-admin access.

We are pleased to inform you that the issue has been successfully resolved. We kindly ask you to review your site after clearing your browser’s cache to see the updates.

For your reference, we have included a screenshot in the private content area of our correspondence.

Please read and follow the steps written in our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @VIX VR,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @carliczyk,

1/ We have noted your recent attempt to add a header using the Elementor builder. Regrettably, we must inform you that our current configuration does not support this feature directly through Elementor.

We value your input and encourage you to share this request on our Taskboard, accessible at (https://www.8theme.com/taskboard/). Should your suggestion garner significant support from other users, our development team will consider incorporating this feature in a future update.

In the meantime, we invite you to explore the available option to customize the header under the “Under Header” section via the customizer. For your reference, please see the attached image which guides you through this alternative method.

Thank you for your understanding and cooperation.

2/ We would like to inform you that various widgets are available in different editors (for example, single product builder or archive builder https://www.8theme.com/documentation/xstore/xstore-builders/). Consequently, you may observe them as being locked in areas where their use is not intended. Please be assured that this is standard behavior.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, @Rajdeep,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you apply all necessary patches available at the following link: (https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/). Please review and follow the instructions provided to ensure proper application.

After applying the patches, kindly recheck the system. Should the issue persist, we would appreciate it if you could provide screenshots illustrating the problem, along with access to your site’s wp-admin area. Please ensure that this information is submitted through a secure, private content area.

Your cooperation is greatly appreciated, and we are here to assist you with any further needs.

Best regards,
8Theme’s Team

Hello, @kmc,

We would like to inform you that the current setup for editing your web pages is configured to use Elementor. Unfortunately, Elementor does not support the specific functionality you are looking for.

To proceed, you will need to utilize the WordPress editor. Please add a gallery widget to your page, link each image accordingly, and ensure to save your settings. For your convenience, we have prepared a detailed instructional video which is available in the private content area of our website.

Alternatively, you may opt to use a third-party plugin to achieve your desired outcome. However, please be advised that using third-party plugins may pose certain risks and should be done at your own discretion.

We hope you find this information helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Daniel,

Previously, We are pleased to inform you that we have successfully updated the XStore theme and its core plugin to the latest versions on your website.

To ensure optimal performance and security, we recommend maintaining the most current versions of all themes and plugins on your site.

We hope you find this information useful. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team