Hello, @sherif,

1/ Thank you for granting us access to the wp-admin panel.

We kindly request that you make the following changes:
1. Navigate to the page you wish to edit using Elementor.
2. Select the divider widget that needs modification.
3. Adjust or remove the color according to your preferences.
4. Ensure to update the changes once completed.

2/ Please navigate to Xstore builders > Product archive builder > Edit template > Edit Grid/List Switcher > Edit Switcher > Change/ remove color as per your requirement and update it.

3/ We kindly request that you update the product description as outlined below:

1. Please navigate to the “Edit Product” section.
2. Use Elementor to access the product description.
3. Go to the “Advanced” settings.
4. Modify the color settings according to your requirements.
5. Ensure to save the changes by updating the information.

For your reference, relevant images have been provided in the private content area.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

Hello, @Plethora,

Thank you for contacting us and for using XStore.

To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

Additionally, Please describe your request in detail, what exactly you want or your desired goal.

We appreciate your cooperation and look forward to resolving your query promptly.

Best Regards,
8Theme’s Team

Hello, @carliczyk,

Thank you for reaching out to us with your concern.

We hope this message finds you well. To address the issue you are experiencing, we kindly ask you to implement the following custom CSS code. Please navigate to XStore > Theme Options > Theme Custom CSS > Global CSS and add the code below:

@media (max-width: 767px) {
    .elementor-573 .elementor-element.elementor-element-655bd897 {
        z-index: 1 !important;
    }
}

Once you have added the code, please clear your mobile browser’s cache to ensure the changes take effect.

We trust this solution will resolve your issue. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @paulo,

Thank you so much for purchasing our theme and contacting our support center.

We have noticed that you have uploaded custom fonts and applied them under the Typography settings. However, it appears that the changes have only been implemented in a few areas of your website.

Should you wish to apply these fonts more extensively across your site, we recommend using the global font settings available in the page builder. Please select the custom font from there and ensure it is updated accordingly.

For detailed guidance on how to proceed, you may refer to the Elementor page builder documentation available at this link: [Elementor Global Fonts and Colors Documentation](https://elementor.com/help/how-do-i-use-global-fonts-and-colors/).

We trust this information will be of assistance to you. Should you require further support, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Sahil,

Thank you for your response.

To address your query regarding the customization of your theme, kindly follow the steps outlined below:

1. Navigate to XStore > Theme Options.
2. Select ‘Breadcrumbs’.
3. Here, you can add or remove the background image as per your requirements.
4. Ensure to click ‘Publish’ to save the changes.

For your reference, please see the attached image which illustrates these steps.

We trust this will assist you effectively. Should you require any further support, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @DD,

Thank you for contacting us and for using XStore.

1/ We are pleased to inform you that we have thoroughly reviewed your website and can confirm that the compare feature is functioning correctly. For your reference, we have included a screenshot in the private content area.

Please clear all cache and check again.

2/ Additionally, we recommend reviewing our theme documentation for more detailed information on utilizing the compare feature effectively. You can access the documentation at the following link: https://www.8theme.com/documentation/docs/how-to-use-the-built-in-compare-feature/

We trust this information will be helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @shonakisam_98,

Thank you for your response.

1/ It is generally advisable to use a child theme when making customizations. This approach ensures that your modifications are preserved when the parent theme is updated. Without a child theme, there is a risk that custom changes could be lost during an update.

To install a child theme, you can follow these steps:
– Download the child theme archive from this page – https://www.8theme.com/downloads/
– Go to Appearance > Themes > install the child theme, and activate it.
– Please note that the child theme does not inherit the theme options of the current child theme,

Please Go to Theme Options (when the old child theme is activated) > Import/Export > download the export file. After that Activate the new child theme (Appearance > Themes) > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

2/ Backup
Please, do the backup of your database and files before starting theme update.

There are many plugins to backup the site:

– UpdraftPlus WordPress Backup Plugin

– BackWPup – BackWPup – WordPress Backup Plugin

– All-in-One WP Migration

We hope this helps. Should you require further assistance or have any questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @shonakisam_98,

Thank you for your response.

We understand your intention to display product categories on the search results page of your website. Upon reviewing your site, we have observed that you are utilizing the header builder feature available in the customizer. It appears that you have already activated the product categories in the search settings under XStore > Theme Options > Header Builder > Search. However, these categories are not currently visible on your website, which seems to be an issue related to your child theme.

To address this, we recommend temporarily activating the XStore parent theme on your website to verify if the issue persists. Additionally, please review any custom code in your child theme or consider installing a new child theme, as outlined in our previous correspondence.

We trust that these steps will help resolve the issue. Should you require further assistance or have any questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @shonakisam_98,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we have identified that the issue you are experiencing originates from your child theme. As a temporary measure, we have activated the XStore parent theme on your site and confirmed that this resolves the issue.

To address this, we recommend that you install and activate a new child theme. You can download the updated child theme from our website at the following link: https://www.8theme.com/downloads/

Once these changes are implemented, please clear your browser cache and verify if the issue persists.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Sahil,

We are pleased to inform you that the issue you reported has been successfully resolved.

Our team has made the necessary edits to the product archive template using Elementor, located under XStore Builders > Product Archive Builder. We have removed the image and published the updated template.

Additionally, we have updated the product category by adding a custom page heading image for this category.

Please note that you are now able to add an image for each product category according to your requirements and update it accordingly.

For your reference, an image has been included in the private content area.

We hope this resolution meets your satisfaction. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @kamil109,

Thank you for providing the wp-admin login details.

Upon reviewing your website, we observed that you have implemented a custom layout for the single product page using Elementor. It appears that the use of the Icon Box widget, where a custom brand link was embedded in the button link, was primarily responsible for displaying only one brand.

To address this, we have modified the Product Meta widget to include and display all assigned brands. This update has been applied and should now reflect accurately on your site.

For your reference, we have uploaded images illustrating the changes in the private content area of your website.

We trust this resolves the issue effectively. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @mohanad,

We kindly request that you take a complete backup of your website at your earliest convenience. Following the backup, please proceed to disable all third-party plugins that are not included in the XStore package, as detailed in our documentation here: [XStore Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/).

Once this task has been completed, we would appreciate it if you could clear your browser’s cache and re-evaluate the functionality of your site. It is possible that one of these third-party plugins is contributing to the issue you are experiencing.

Should the problem persist, please keep all third-party plugins disabled and grant us permission to further debug your site. This may include deactivating all third-party plugins and any on-site customizations to thoroughly investigate the issue.

Thank you for your prompt attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @mohanad,

I hope this message finds you well.

Could you please confirm if you would like your site layout to be set to full width? Additionally, it appears that there may be an issue with the Publish button not functioning correctly.

To assist you further, could you kindly provide your site’s WordPress Admin URL and credentials? Please ensure that you submit this information in the private content area of this topic for security purposes.

Thank you for your cooperation. We look forward to resolving these issues promptly.

Best regards,
8Theme’s Team

Hello, @mohanad,

Thank you for reaching out to us.

I recently visited your website and noticed no issue with how it is displayed. Please review the screenshot I captured at this link: https://ibb.co/T4bw0PF.

If the appearance in the screenshot does not match your expectations or if there have been recent changes that are not reflected, could you please provide more details about how the site should ideally appear? This information will enable us to investigate further and assist you more effectively.

Should the screenshot accurately represent the current state of your website, the issue may be related to cached data on your end. In this case, I recommend clearing your browser’s cache and revisiting the site to see if the display improves.

Thank you for your cooperation. We look forward to resolving this matter promptly.

Best regards,
8Theme’s Team

Hello, @Vihaan,

Thank you for reaching out to us.

We are pleased to guide you through the process of adjusting the product title display settings in your XStore theme. Please follow the instructions below:

1. Navigate to XStore > Theme Options.
2. Proceed to WooCommerce > Shop > Product Design.
3. Select ‘Title Limitation Type’.
4. Adjust the ‘Lines Number’.
5. Click ‘Publish’ to save and apply the changes.

For your convenience, a screenshot has been provided here for reference: [https://paste.pics/RWXXR](https://paste.pics/RWXXR).

Should you need any further assistance or have additional questions, please feel free to contact us.

Best regards,
The 8Theme Team