Forum Replies Created

Viewing 30 posts - 2,821 through 2,850 (of 13,144 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 25, 2024 at 13:53

    Hello, @Elitelegante,

    We are currently unable to access your website’s administrative panel. To assist you effectively, could you please provide us with valid wp-admin credentials? Kindly submit these details securely in the private content area designated for this purpose.

    Thank you for your cooperation. We look forward to resolving your issue promptly.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 25, 2024 at 13:50

    Hello, @sherif,

    1/ Thank you for granting us access to the wp-admin panel.

    We kindly request that you make the following changes:
    1. Navigate to the page you wish to edit using Elementor.
    2. Select the divider widget that needs modification.
    3. Adjust or remove the color according to your preferences.
    4. Ensure to update the changes once completed.

    2/ Please navigate to Xstore builders > Product archive builder > Edit template > Edit Grid/List Switcher > Edit Switcher > Change/ remove color as per your requirement and update it.

    3/ We kindly request that you update the product description as outlined below:

    1. Please navigate to the “Edit Product” section.
    2. Use Elementor to access the product description.
    3. Go to the “Advanced” settings.
    4. Modify the color settings according to your requirements.
    5. Ensure to save the changes by updating the information.

    For your reference, relevant images have been provided in the private content area.

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 25, 2024 at 11:31

    Hello, @Plethora,

    Thank you for your response.

    Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

    We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

    We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

    – Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

    For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

    1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
    2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

    We trust that you will find this information useful in improving your website’s performance.

    2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

    We trust that you will find this information useful in improving your website’s performance.

    We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 25, 2024 at 09:00

    Hello, @Plethora,

    Thank you for contacting us and for using XStore.

    To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

    Additionally, Please describe your request in detail, what exactly you want or your desired goal.

    We appreciate your cooperation and look forward to resolving your query promptly.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 25, 2024 at 07:59

    Hello, @pigeleven,

    Thank you for your response.

    To assist you more effectively, could you please provide the URL of the page where you are experiencing the issue? Additionally, we would appreciate it if you could share your site’s wp-admin access credentials in the private content area.

    This information will enable us to review your settings thoroughly and provide you with the necessary support.

    Thank you for your cooperation.

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 25, 2024 at 06:06

    Hello, @carliczyk,

    Thank you for reaching out to us with your concern.

    We hope this message finds you well. To address the issue you are experiencing, we kindly ask you to implement the following custom CSS code. Please navigate to XStore > Theme Options > Theme Custom CSS > Global CSS and add the code below:

    @media (max-width: 767px) {
        .elementor-573 .elementor-element.elementor-element-655bd897 {
            z-index: 1 !important;
        }
    }

    Once you have added the code, please clear your mobile browser’s cache to ensure the changes take effect.

    We trust this solution will resolve your issue. Should you require further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 25, 2024 at 05:54

    Hello, @belen,

    Thank you for contacting us and for using XStore.

    Please follow this solution:
    https://www.8theme.com/topic/white-screen-when-update-elementor-and-elementor-pro-nd-dont-apply-patch/#post-415183

    https://www.8theme.com/topic/white-screen-when-update-elementor-and-elementor-pro-nd-dont-apply-patch/#post-415211

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 25, 2024 at 05:48

    Hello, @paulo,

    Thank you so much for purchasing our theme and contacting our support center.

    We have noticed that you have uploaded custom fonts and applied them under the Typography settings. However, it appears that the changes have only been implemented in a few areas of your website.

    Should you wish to apply these fonts more extensively across your site, we recommend using the global font settings available in the page builder. Please select the custom font from there and ensure it is updated accordingly.

    For detailed guidance on how to proceed, you may refer to the Elementor page builder documentation available at this link: [Elementor Global Fonts and Colors Documentation](https://elementor.com/help/how-do-i-use-global-fonts-and-colors/).

    We trust this information will be of assistance to you. Should you require further support, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 25, 2024 at 05:40

    Hello, @pigeleven,

    Thank you for contacting us and for using XStore.

    We would like to inform you that it is possible to utilize distinct single product templates for different products. To do so, please proceed with the following steps:

    1. Create or upload new products.
    2. Assign each product to a specific category.
    3. Develop unique layouts for each single product page.
    4. Set conditions applicable to each category to ensure the correct layout is applied.

    Additionally, you have the option to design a custom layout for each category page. This can be accomplished by using the XStore builders. Please follow these instructions:

    1. Navigate to Products Archive Builder.
    2. Select ‘Create Custom Template’.
    3. Set conditions tailored to each category.

    For detailed guidance, we encourage you to consult our theme documentation, which can be accessed via the following link: [XStore Products Archive Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/).

    Should you require further assistance or have any questions, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 25, 2024 at 05:33

    Hello, @Sahil,

    Thank you for your response.

    To address your query regarding the customization of your theme, kindly follow the steps outlined below:

    1. Navigate to XStore > Theme Options.
    2. Select ‘Breadcrumbs’.
    3. Here, you can add or remove the background image as per your requirements.
    4. Ensure to click ‘Publish’ to save the changes.

    For your reference, please see the attached image which illustrates these steps.

    We trust this will assist you effectively. Should you require any further support, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 25, 2024 at 05:25

    Hello, @Elitelegante,

    Thank you for your response.

    Please provide your site wp-admin access in the private content area so that we can check your settings and help you.

    Kind Regards,
    8theme team.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 24, 2024 at 13:17

    Hello, @DD,

    Thank you for contacting us and for using XStore.

    1/ We are pleased to inform you that we have thoroughly reviewed your website and can confirm that the compare feature is functioning correctly. For your reference, we have included a screenshot in the private content area.

    Please clear all cache and check again.

    2/ Additionally, we recommend reviewing our theme documentation for more detailed information on utilizing the compare feature effectively. You can access the documentation at the following link: https://www.8theme.com/documentation/docs/how-to-use-the-built-in-compare-feature/

    We trust this information will be helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 24, 2024 at 11:20

    Hello, @mohanad,

    Thank you for your response.

    1/ Please ensure that your web hosting environment meets the following system requirements for optimal performance of the XStore theme as we describe in my previous response.

    2/ We have checked your site and found that in Chrome browser console (Failed to load resource: the server responded with a status of 500 () )

    500 errors are server errors originating from your website’s server environment.
    It is independent of our theme. Please contact your service provider and ask them to fix it.

    Thank you for your understanding. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 24, 2024 at 09:44

    Hello, @shonakisam_98,

    Thank you for your response.

    1/ It is generally advisable to use a child theme when making customizations. This approach ensures that your modifications are preserved when the parent theme is updated. Without a child theme, there is a risk that custom changes could be lost during an update.

    To install a child theme, you can follow these steps:
    – Download the child theme archive from this page – https://www.8theme.com/downloads/
    – Go to Appearance > Themes > install the child theme, and activate it.
    – Please note that the child theme does not inherit the theme options of the current child theme,

    Please Go to Theme Options (when the old child theme is activated) > Import/Export > download the export file. After that Activate the new child theme (Appearance > Themes) > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

    2/ Backup
    Please, do the backup of your database and files before starting theme update.

    There are many plugins to backup the site:

    – UpdraftPlus WordPress Backup Plugin

    – BackWPup – BackWPup – WordPress Backup Plugin

    – All-in-One WP Migration

    We hope this helps. Should you require further assistance or have any questions, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 24, 2024 at 09:34

    Hello, @shonakisam_98,

    Thank you for your response.

    In this case, you need to edit slider settings further. What exactly do you want on mobile? Big height doesn’t require image in that height for all devices, you can set container height https://prnt.sc/foEpSXqJ2_A3 and background color – https://prnt.sc/fjlZmEYawf_2

    To provide you with the most accurate advice, could you please describe in detail what you aim to achieve? For instance, if your goal does not require the use of an image or banner, you might consider simply adjusting the background settings for the container. This approach allows for different heights and other settings across various devices https://prnt.sc/JprYkajT3bJ6

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 24, 2024 at 08:49

    Hello, @shonakisam_98,

    Thank you for your response.

    We understand your intention to display product categories on the search results page of your website. Upon reviewing your site, we have observed that you are utilizing the header builder feature available in the customizer. It appears that you have already activated the product categories in the search settings under XStore > Theme Options > Header Builder > Search. However, these categories are not currently visible on your website, which seems to be an issue related to your child theme.

    To address this, we recommend temporarily activating the XStore parent theme on your website to verify if the issue persists. Additionally, please review any custom code in your child theme or consider installing a new child theme, as outlined in our previous correspondence.

    We trust that these steps will help resolve the issue. Should you require further assistance or have any questions, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 24, 2024 at 08:39

    Hello, @shonakisam_98,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that the issue you reported has been successfully resolved. To address the problem, we followed these steps:

    1. Accessed the page using Elementor.
    2. Navigated to the “Edit Slides” widget.
    3. Adjusted the settings for each slide to select the position and set the display size to “contain.”
    4. Updated the changes accordingly.

    The “contain” display size ensures that the full image is visible.

    For your reference, we have included a relevant image in the private content area of our website.

    We hope this solution meets your needs. Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 24, 2024 at 08:16

    Hello, @shonakisam_98,

    Thank you for contacting us and for using XStore.

    Upon reviewing your website, we have identified that the issue you are experiencing originates from your child theme. As a temporary measure, we have activated the XStore parent theme on your site and confirmed that this resolves the issue.

    To address this, we recommend that you install and activate a new child theme. You can download the updated child theme from our website at the following link: https://www.8theme.com/downloads/

    Once these changes are implemented, please clear your browser cache and verify if the issue persists.

    We strongly recommend that you create a complete backup of your site before proceeding with these steps.

    Should you require further assistance or have any questions, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 24, 2024 at 07:04

    Hello, @sherif,

    Thank you so much for purchasing our theme and contacting our support center.

    To enable us to review your settings and provide the necessary assistance, could you please provide your site’s WP-admin access in the designated private content area?

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 24, 2024 at 06:27

    Hello, @Sahil,

    We are pleased to inform you that the issue you reported has been successfully resolved.

    Our team has made the necessary edits to the product archive template using Elementor, located under XStore Builders > Product Archive Builder. We have removed the image and published the updated template.

    Additionally, we have updated the product category by adding a custom page heading image for this category.

    Please note that you are now able to add an image for each product category according to your requirements and update it accordingly.

    For your reference, an image has been included in the private content area.

    We hope this resolution meets your satisfaction. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 24, 2024 at 06:11

    Hello, @belen,

    Thank you for your response.

    About Dom size, Please read this: — Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
    https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/
    Edit your page and Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;

    We hope this information is helpful,

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 24, 2024 at 06:03

    Hello, @kamil109,

    Thank you for providing the wp-admin login details.

    Upon reviewing your website, we observed that you have implemented a custom layout for the single product page using Elementor. It appears that the use of the Icon Box widget, where a custom brand link was embedded in the button link, was primarily responsible for displaying only one brand.

    To address this, we have modified the Product Meta widget to include and display all assigned brands. This update has been applied and should now reflect accurately on your site.

    For your reference, we have uploaded images illustrating the changes in the private content area of your website.

    We trust this resolves the issue effectively. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 24, 2024 at 05:33

    Hello, @mohanad,

    Thank you for reaching out to us.

    Upon reviewing your website, we have identified that the issue you are experiencing originates from your child theme. As a temporary measure, we have activated the XStore parent theme on your site and confirmed that this resolves the issue.

    To address this, we recommend that you install and activate a new child theme. You can download the updated child theme from our website at the following link: [https://www.8theme.com/downloads/](https://www.8theme.com/downloads/).

    Additionally, please ensure that your web hosting environment meets the following system requirements for optimal performance of the XStore theme:
    – Increase the memory limit to 512MB
    – Set the maximum execution time to 300 seconds
    – Set the maximum input variables to at least 4000

    You can view the specific requirements via this link: [https://imgur.com/Cyzquf8](https://imgur.com/Cyzquf8).

    We also advise upgrading to PHP version 8.1 or 8.2. Please contact your service provider to make these adjustments.

    Once these changes are implemented, please clear your browser cache and verify if the issue persists.

    Should you require further assistance or have any questions, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 23, 2024 at 13:57

    Hello, @mohanad,

    We kindly request that you take a complete backup of your website at your earliest convenience. Following the backup, please proceed to disable all third-party plugins that are not included in the XStore package, as detailed in our documentation here: [XStore Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/).

    Once this task has been completed, we would appreciate it if you could clear your browser’s cache and re-evaluate the functionality of your site. It is possible that one of these third-party plugins is contributing to the issue you are experiencing.

    Should the problem persist, please keep all third-party plugins disabled and grant us permission to further debug your site. This may include deactivating all third-party plugins and any on-site customizations to thoroughly investigate the issue.

    Thank you for your prompt attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 23, 2024 at 13:16

    Hello, @Sahil,

    Thank you for reaching out to us.

    The image you wish to update is the breadcrumbs image, which is currently configured via the path: Xstore >> Theme Options >> Breadcrumbs. To replace it with your preferred image, please navigate to the aforementioned location and upload your new image there. Kindly ensure that the resolution of the image is 1600×333 pixels to maintain the appropriate fit in the designated space.

    For your reference, please see the screenshot provided here: [https://prnt.sc/2e7_r256LOsx](https://prnt.sc/2e7_r256LOsx).

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 23, 2024 at 12:54

    Hello, @mohanad,

    I hope this message finds you well.

    Could you please confirm if you would like your site layout to be set to full width? Additionally, it appears that there may be an issue with the Publish button not functioning correctly.

    To assist you further, could you kindly provide your site’s WordPress Admin URL and credentials? Please ensure that you submit this information in the private content area of this topic for security purposes.

    Thank you for your cooperation. We look forward to resolving these issues promptly.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 23, 2024 at 11:23

    Hello, @kamil109,

    Thank you for reaching out to us.

    We attempted to review the issue you reported on your website; however, we encountered difficulties accessing your site. Attached is a screenshot for your reference: https://snipboard.io/9gybUz.jpg.

    To further investigate, we replicated the scenario on our test site, where it functioned correctly. You may view the results here: https://prnt.sc/TrYOWNZK4eJH.

    It appears that the problem is isolated to your site. We kindly ask you to ensure that you are using the most recent versions of the Theme and Core plugin. Additionally, please clear your site’s cache. If the issue persists, we would appreciate it if you could provide us with access to a functioning version of your site and remove any existing restrictions that may prevent us from conducting a thorough examination.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 23, 2024 at 09:14

    Hello, @mohanad,

    Thank you for reaching out to us.

    I recently visited your website and noticed no issue with how it is displayed. Please review the screenshot I captured at this link: https://ibb.co/T4bw0PF.

    If the appearance in the screenshot does not match your expectations or if there have been recent changes that are not reflected, could you please provide more details about how the site should ideally appear? This information will enable us to investigate further and assist you more effectively.

    Should the screenshot accurately represent the current state of your website, the issue may be related to cached data on your end. In this case, I recommend clearing your browser’s cache and revisiting the site to see if the display improves.

    Thank you for your cooperation. We look forward to resolving this matter promptly.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 23, 2024 at 09:02

    Hello, @Sam,

    Thank you for providing the login credentials for your site.

    We have reviewed your site’s settings and conducted tests on our test site. We observed the same behavior across both platforms. Further testing with WooCommerce’s default theme, Storefront, confirmed that this behavior is consistent with the default functionality of WooCommerce.

    Please note that WooCommerce does not inherently offer options for refunds or cancellations to customers. We recommend exploring third-party plugins that can provide these functionalities and meet your specific requirements.

    We appreciate your understanding in this matter.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 23, 2024 at 08:23

    Hello, @Vihaan,

    Thank you for reaching out to us.

    We are pleased to guide you through the process of adjusting the product title display settings in your XStore theme. Please follow the instructions below:

    1. Navigate to XStore > Theme Options.
    2. Proceed to WooCommerce > Shop > Product Design.
    3. Select ‘Title Limitation Type’.
    4. Adjust the ‘Lines Number’.
    5. Click ‘Publish’ to save and apply the changes.

    For your convenience, a screenshot has been provided here for reference: [https://paste.pics/RWXXR](https://paste.pics/RWXXR).

    Should you need any further assistance or have additional questions, please feel free to contact us.

    Best regards,
    The 8Theme Team

  • 1 2 3 94 95 96 437 438 439
    Viewing 2,850 results - 2,821 through 2,850 (of 13,144 total)
Viewing 30 posts - 2,821 through 2,850 (of 13,144 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.