Page 94 – 8theme.com

Forum Replies Created

Viewing 30 posts - 2,791 through 2,820 (of 13,144 total)

← 1 2 3 … 93 94 95 … 437 438 439 →

Tony Rodriguez

Support staff

September 28, 2024 at 05:35

Hello, @carliczyk,

Thank you for contacting us and for using XStore.

We would like to inform you that our products are managed through the WooCommerce plugin. For detailed instructions on how to effectively handle this, please refer to the WooCommerce plugin documentation available at: (https://woocommerce.com/document/managing-products/).

We trust this resource will be helpful to you. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

#416187 Copied In reply to: Required price when inputting products in the backend

Tony Rodriguez

Support staff

September 28, 2024 at 05:29

Hello, @Chandru,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Our language switcher & currency switcher are just a demo choices not a real switcher.

Unfortunately, multi-currency functionality is not available in WooCommerce or the theme by default.

In order to display multiple currencies on your website, we recommend using the WooCommerce Currency Switcher plugin. Our theme is fully compatible with this plugin and you can configure it on your site according to your needs. The plugin documentation will provide you with the necessary instructions to display and use multiple currencies for your products.

Plugin Link: https://wordpress.org/plugins/woocommerce-currency-switcher/

Please read and follow the steps written in our theme documentation here: https://www.8theme.com/documentation/docs/xstore-currency-switcher/

We hope this helps

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#416186 Copied In reply to: How to add currency switcher on website. Planning to add on header section

Tony Rodriguez

Support staff

September 28, 2024 at 05:27

Hello, @Amita,

Thank you for contacting us and for using XStore.

We are currently unable to access the XStore builders on your site.

If you are utilizing the Header Builder via Elementor, we kindly request that you edit the header template using Elementor, which can be found under XStore Builders > Header Builder. Subsequently, please edit the mobile menu widget, > edit wp-menu > Extra content > Select (Without) and update it.

https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

For your reference, we have included relevant images in the private content area.

We trust that these steps will help resolve your issue. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#416185 Copied In reply to: How to remove categories tab in dropdown mobile menu

Tony Rodriguez

Support staff

September 28, 2024 at 05:15

Hello, @Amita,

Thank you for contacting us and for using XStore.

Should you wish to utilize Elementor for your Shop page, we kindly direct you to the following instructional article: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/. This guide will assist you in creating a custom layout from the ground up and configuring it for all product archives, including the shop, product categories, and more.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#416184 Copied In reply to: How to add a product category slider to my Shop page?

Tony Rodriguez

Support staff

September 28, 2024 at 05:09

Hello, @Jadranka,

Thank you for your prompt response.

Upon reviewing the video you provided and examining your site, we have observed that you are utilizing a custom layout for the single product page. To modify this layout, we kindly ask you to refer to our theme documentation. You can access the relevant guidelines by following this link: (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/).

We trust this information will be of assistance to you. Should you require further support, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#416183 Copied In reply to: Issues with changes not being reflected after switching prebuilt website in XStore

Tony Rodriguez

Support staff

September 28, 2024 at 05:04

Hello, @Grace Chen,

Thank you for your response.

The website speed optimization is out of scope our support standard services we provide. Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.

Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team.

#416182 Copied In reply to: The whole layout broke on the backend after editing.

Tony Rodriguez

Support staff

September 27, 2024 at 13:48

Hello, @creativesite,

Thank you for reaching out to us with your concern.

Please temporarily disable CDN, clear cache, and check how it works.

We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be installed under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

Please let us know the result.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

Best Regards,
8Theme’s Team

#416129 Copied In reply to: Transparent part on images became black

Tony Rodriguez

Support staff

September 27, 2024 at 13:44

Hello, @Jadranka,

Thank you so much for purchasing our theme and contacting our support center.

1/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

We appreciate your cooperation and look forward to resolving your query promptly.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#416126 Copied In reply to: Issues with changes not being reflected after switching prebuilt website in XStore

Tony Rodriguez

Support staff

September 27, 2024 at 11:53

Hello, @sherif,

Thank you for providing us with the wp-admin access.

To address your issue, please follow these steps:
1. Navigate to XStore > Theme Options > Theme Custom CSS > Global CSS.
2. Locate the marked custom CSS code.
3. Modify the border bottom value and color according to your requirements.
4. Ensure to save the changes by clicking ‘Publish’.

For your reference, an image has been included in the private content area.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#416104 Copied In reply to: trouble changing the color of a line of text under a heading relateds products

Tony Rodriguez

Support staff

September 27, 2024 at 11:43

Hello, @Mohammed Madi,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#416100 Copied In reply to: Woocommerce save button issue with xstore-core plugin

Tony Rodriguez

Support staff

September 27, 2024 at 09:27

Hello, @Hichem,

Thank you for contacting us and for using XStore.

We are currently experiencing difficulty accessing your website. To assist you effectively, could you please provide the website password in a secure, private content area? This will enable us to review your settings thoroughly and offer the necessary support.

Additionally, we kindly request that you temporarily disable any caching plugins, Cloudflare cache, or other optimization settings. This action will help us determine if these features are affecting the website’s functionality.

We are optimistic that these steps will help resolve the issues you are encountering.

Thank you for your cooperation and understanding.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#416067 Copied In reply to: Session expired when I added debit card payment

Tony Rodriguez

Support staff

September 27, 2024 at 09:14

Hello, @Jefferson Lee,

1/ We are reaching out to inform you that if you encounter any issues with the Stripe payment method during checkout, we kindly ask you to contact the plugin author or their support team for assistance.

Thank you for your understanding and cooperation.

2/ For your convenience, please follow these steps https://woocommerce.com/document/woocommerce-shortcodes/ to add the order tracking functionality: navigate to the ‘Edit Page’, then insert a ‘Shortcode’ element, and within that element, input the following shortcode: [woocommerce_order_tracking].

Please always create new topics for new issues on our support forum to avoid any inconvenience and get prompt assistance.

Best regards,
The 8Theme Team

#416064 Copied In reply to: Need help replacing the logo during checkout or view cart screen

Tony Rodriguez

Support staff

September 27, 2024 at 08:51

Hello, @Qadri Tech Services,

Thank you for contacting us and for using XStore.

Upon reviewing the issue reported on your website, our team conducted a thorough examination by replicating the scenario on our test site. We are pleased to inform you that both the product sale price and the original price are displaying correctly on the Shop/archive page as well as on the Single product page on our test environment.

It appears that the issue is isolated to your website. Further investigation has revealed that the problem stems from additional code customizations made to the XStore parent theme on your site.

To resolve this issue, we kindly request that you consult with your website developer to review and rectify the customizations in the theme.

Please be aware that modifications made outside the scope of our basic support parameters may limit our ability to provide assistance.

We appreciate your understanding and cooperation.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#416061 Copied In reply to: Original price not displays with sale price in single product and product archive pages

Tony Rodriguez

Support staff

September 27, 2024 at 08:09

Hello, @Grace Chen,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. Kindly revisit your site after clearing your browser’s cache to see the changes.

For your reference, we have uploaded an image in the private content area.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#416053 Copied In reply to: The whole layout broke on the backend after editing.

Tony Rodriguez

Support staff

September 27, 2024 at 07:59

Hello, @sherif,

Thank you for contacting us and for using XStore.

To assist you more effectively, we kindly request that you provide us with valid wp-admin access credentials. Please ensure that you submit these details securely in the private content area designated for this purpose.

Your cooperation will enable us to review your settings and offer the necessary support promptly.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#416049 Copied In reply to: trouble changing the color of a line of text under a heading relateds products

Tony Rodriguez

Support staff

September 27, 2024 at 07:34

Hello, @Jefferson Lee,

Thank you so much for purchasing our theme and contacting our support center.

1/ We are pleased to guide you through the process of changing the logo on the checkout page. Please follow the steps outlined below:

1. Navigate to XStore > Theme Options.
2. Select WooCommerce (Shop).
3. Go to Cart/Checkout Page Layout.
4. In the Header Section, find the Site Logo and Retina Logo option to update the logo as per your requirements.
5. Click “Publish” to save the changes.

For your reference, you can view the following image: (https://paste.pics/QXA67)

We trust this information will assist you effectively.

2/ We have checked your site and found no mobile menu on the desktop header version. Please see the image for reference in the private content area.

Have you sorted it out?
Should you need any further support, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#416039 Copied In reply to: Need help replacing the logo during checkout or view cart screen

Tony Rodriguez

Support staff

September 27, 2024 at 06:21

Hello, @Javito,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been successfully resolved.

We added the next code in your child-theme/functions.php
add_filter('etheme_autoscroll_single_tabs_on_mobile', '__return_false');

Please, check your Single product from mobile now (don’t forget to clear the cache of your browser).

Kind Regards,
8theme team

Please contact administrator
for this information.

#416032 Copied In reply to: Automatic scrolling problem on mobile and I don’t see anchors

Tony Rodriguez

Support staff

September 27, 2024 at 05:57

Hello, @Sam,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we are pleased to inform you that we did not identify any issues from our end. It appears that the problem may be related to cache stored on your side.

We kindly suggest that you clear all cache in your system and revisit your website to see if the issue persists.

For your reference, we have included a screenshot in the private content area of our correspondence.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#416030 Copied In reply to: Could you inform me why a gaps appear above of the Header ?

Tony Rodriguez

Support staff

September 27, 2024 at 05:53

Hello, @dmibg,

Thank you for contacting us and for using XStore.

Please follow this topic: https://www.8theme.com/topic/proceed-to-checkout-button-that-cannot-be-modified-translated/

If the issue persists, Please provide your site wp-admin access and FTP access in private content area so that we can check and help you.

Thank you for your cooperation and patience. We look forward to resolving this matter promptly.

Best Regards,
8Theme’s Team

#416028 Copied In reply to: Unable to translate all words with Loco Translate

Tony Rodriguez

Support staff

September 26, 2024 at 11:45

Hello, @Cor,

Thank you for your response.

Please rename xstore-it.po ( https://imgur.com/GtHZuOi ) to xstore-it_IT.po, and xstore-core-it.po ( https://imgur.com/u9phqHo ) to xstore-core-it_IT.po.

Afterward, Translate/change the mentioned string in the XStore theme and core plugin language files and save settings.

We hope this helps. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#415942 Copied In reply to: I have problems translating parts of the text with Loco Translate

Tony Rodriguez

Support staff

September 26, 2024 at 09:56

Hello, @Peter,

Thank you for your prompt response regarding the issue you encountered.

Upon reviewing your website, we did not identify any problems. We kindly suggest that you clear your browser’s cache and attempt to access the website once again.

Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#415914 Copied In reply to: Problem with editing in Theme Options

Tony Rodriguez

Support staff

September 26, 2024 at 09:49

Hello, @Daniel,

I would like to draw your attention to the video proof that was included in my previous correspondence. I kindly request that you review it once more for your reference.

Furthermore, to initiate a backup of your site, please reach out to your service provider and request their assistance in resolving the issue.

Thank you for your attention to these matters.

Best regards,
The 8Theme Team

#415913 Copied In reply to: Trying to include a plugin in single-product page without success

Tony Rodriguez

Support staff

September 26, 2024 at 09:38

Hello, @Daniel,

Thank you for your response.

We would like to clarify that we have not removed any existing brands from your products. We have only added the Apple brand image, as demonstrated in the video provided in my previous correspondence.

Please be assured that no other changes have been made to your site. Should you encounter any issues, We kindly suggest contacting your service provider for assistance.

Thank you for your understanding.

Best regards,
8Theme’s Team

#415910 Copied In reply to: Trying to include a plugin in single-product page without success

Tony Rodriguez

Support staff

September 26, 2024 at 09:10

Hello, @Daniel,

Thank you for contacting us and for using XStore.

To assist you in resolving your issue, we have prepared a detailed video guide. We kindly ask you to view it in its entirety for comprehensive guidance. You can access the video via the link located in the private content area of our website.

We trust this will be helpful to you. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#415906 Copied In reply to: Trying to include a plugin in single-product page without success
Tony Rodriguez

Support staff

September 26, 2024 at 05:30
Hello, @Cor,

Thank you for contacting us and for using XStore.

1/ We have identified an issue with the Loco Translate plugin concerning the translation of certain text strings. To resolve this, we kindly request that you insert the following code snippet into the functions.php file located within your child theme’s directory:

function n2t_text_strings( $translated_text, $text, $domain ) { switch ( $translated_text ) { case 'Clear shopping cart': $translated_text = 'Your Text 1'; break; case 'Coupon code': $translated_text = 'Your Text 2'; break; } return $translated_text; } add_filter( 'gettext', 'n2t_text_strings', 20, 3 );

We trust that this adjustment will address the translation discrepancies you have encountered.

Best regards,
The 8Theme Team
#415882 Copied In reply to: I have problems translating parts of the text with Loco Translate
Tony Rodriguez

Support staff

September 26, 2024 at 05:19

Hello, @nebcreative,

Thank you for contacting us and for using XStore.

1/ Please follow this article – https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

2/ Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Check fatal error info in WooCommerce > Status > Logs.

3/ Provide us with URL, temporary wp-admin, and FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

#415881 Copied In reply to: Fatal Error with Xstore Core plugin and patcher

Tony Rodriguez

Support staff

September 26, 2024 at 05:12

Hello, @Elitelegante,

We are pleased to inform you that the issue you reported has been successfully resolved. We appreciate your cooperation in providing the necessary wp-admin access, which facilitated a prompt resolution.

To ensure that the changes are reflected on your end, please clear your browser’s cache before checking your site again. Additionally, for your reference, we have uploaded relevant images in the private content area.

Should you require any further assistance or have additional queries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#415880 Copied In reply to: I edited the secondary menu and changed category to a custom link, now the icon won’t appear

Tony Rodriguez

Support staff

September 25, 2024 at 14:12

Hello, @Elitelegante,

We have re-evaluated the situation and unfortunately, the issue with the WP-admin login details persists. Could you please verify the credentials on your end once more?

We appreciate your prompt attention to this matter.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#415837 Copied In reply to: I edited the secondary menu and changed category to a custom link, now the icon won’t appear

Tony Rodriguez

Support staff

September 25, 2024 at 14:09

Hello, @Peter,

Thank you for contacting us and for using XStore.

1/ We are currently unable to access the backend of your website in its entirety. To assist you effectively, we kindly request that you provide us with the administrative login details for the WordPress admin panel.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation. We look forward to resolving this matter promptly.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#415835 Copied In reply to: Problem with editing in Theme Options

Tony Rodriguez

Support staff

September 25, 2024 at 14:06

Hello, @webdevcat,

Thank you so much for purchasing our theme and contacting our support center.

Upon reviewing your website, we have noticed that the current system specifications do not meet our theme’s requirements. We believe this is the root cause of the issues you are experiencing.

Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8
We kindly request that you, Please use PHP version 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site and then Import demo on your site again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#415833 Copied In reply to: Import demo “not installed” errors and breaks website
← 1 2 3 … 93 94 95 … 437 438 439 →

Viewing 2,820 results - 2,791 through 2,820 (of 13,144 total)

Viewing 30 posts - 2,791 through 2,820 (of 13,144 total)

← 1 2 3 … 93 94 95 … 437 438 439 →

Forum Replies Created

Explore our best WordPress WooCommerce Themes collection