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Forum Replies Created

Viewing 30 posts - 2,731 through 2,760 (of 13,143 total)

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Tony Rodriguez

Support staff

October 7, 2024 at 05:20

Hello, @king457,

Thank you so much for purchasing our theme and contacting our support center.

To change the background color, please follow these steps:
1. Navigate to XStore Builders.
2. Select ‘Single Product Builder via Elementor’.
3. Click on ‘Edit Template’.
4. Choose the ‘Edit Product Title Widget’.
5. Explore all available options and adjust the background color according to your preferences.
6. Ensure to save your changes by clicking ‘Update’.

For detailed instructions, we encourage you to consult our theme documentation available at:
(https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/)

We trust this information will be helpful to you. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#417469 Copied In reply to: How to change the color of the product tittle(its not working)

Tony Rodriguez

Support staff

October 7, 2024 at 05:14

Hello, @elrincondelanena.moda@gmail.com,

Thank you for sharing the video illustrating the issue you are encountering. We appreciate your effort in helping us understand the problem more clearly.

To resolve this issue, we kindly ask you to delete the existing menu and create a new one. Please navigate to Appearance > Menus, select “Create Menu,” and ensure to save your changes. Afterward, please verify if the issue has been resolved.

For your reference, we have included a screenshot in the private content area that guides you through these steps.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#417468 Copied In reply to: No salen los productos en las categorías elegidas.

Tony Rodriguez

Support staff

October 7, 2024 at 05:03

Hello, @maybendeler,

Thank you for contacting us and for using XStore.

We understand that you are experiencing an issue and we are here to assist you. To rectify this problem, please follow the steps below:

1. Navigate to the ‘Edit Page with Elementor’.
2. Proceed to ‘Settings of Element’.
3. Click on ‘Advanced’.
4. Select ‘XStore ajaxify’.
5. Find ‘Lazy loading’ and turn it ‘Off’.
6. Finally, update the settings.

Please refer to the attached image for a visual guide on how to perform these steps. https://imgur.com/Zh7ZmGw

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#417467 Copied In reply to: Xtheme elementor element takes long to load

Tony Rodriguez

Support staff

October 5, 2024 at 13:52

Hello, @mehranfaris,

There are two methods to create and show the Footer on your site. You can use one method at a time only.

A/ We kindly suggest editing the Footer block using page builder (Elementor or Wp-bakery) under WP-dashboard > Static blocks. Please adjust the settings according to your requirements and ensure to update it upon completion. After that navigate to WP-dashboard > Widgets > Footer column 1 > add static block widget there and select footer block in it and save settings. https://imgur.com/e4KatiI

Additionally, you may want to explore further customization options by navigating to XStore > Theme Options > Footer > Footer Styling. Adjust the settings as needed and publish the changes.

B/ Please read our theme documentation here: https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor

We trust this guidance will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#417337 Copied In reply to: costomize demo theme and put somthing like…

Tony Rodriguez

Support staff

October 5, 2024 at 13:40

Hello, @DashDoor,

Upon reviewing your website, we have noticed that the issue persists. As part of our troubleshooting process, we kindly request that you temporarily deactivate the CDN/server cache and all third-party plugins on your website. Please review the site’s functionality once these changes have been implemented.

Kindly inform us of the outcome once these adjustments have been made.

Should the issue continue, please ensure that all third-party plugins remain deactivated. Additionally, we would appreciate it if you could grant us permission to conduct a thorough debug of your site. This process will involve deactivating all third-party plugins and any on-site customizations to better understand and resolve the issue.

Please ensure that you have a complete backup of your site before proceeding with these steps.

Thank you for your cooperation and understanding.

Best Regards,
8Theme’s Team

#417334 Copied In reply to: Request for Customizations on WordPress E-commerce Website

Tony Rodriguez

Support staff

October 5, 2024 at 13:12

Hello, @elrincondelanena.moda@gmail.com,

Thank you for your response.

To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

We appreciate your cooperation and look forward to resolving your query promptly.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#417331 Copied In reply to: No salen los productos en las categorías elegidas.

Tony Rodriguez

Support staff

October 5, 2024 at 12:15

Hello, @Drishti,

Thank you for contacting us and for using XStore.

1/ To achieve the desired outcome using the XStore theme, we recommend utilizing the product added notification feature, which includes a mini-cart and a “view checkout” button.

For your reference, we have included relevant images in the private content area.

2/ We would like to inform you that the cart page functionality is derived from the WooCommerce plugin. For further assistance and detailed support, we kindly recommend contacting the WooCommerce plugin support team directly.

You can reach out to them via the following link: (https://wordpress.org/support/plugin/woocommerce).

Thank you for your understanding.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#417319 Copied In reply to: Disabling Cart Page and Using Only Mini Cart + Checkout Page

Tony Rodriguez

Support staff

October 5, 2024 at 11:59

Hello, @belen,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we are pleased to inform you that we have not identified any issues. We kindly ask that you clear your browser’s cache and verify the functionality again. We have confirmed that the product image zoom feature is operating correctly on your site.

Regarding the images that appear cropped in the gallery, we recommend using images of uniform size. Please re-upload these images under the media section and utilize them accordingly.

We trust that these recommendations will be beneficial. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#417318 Copied In reply to: Problema con la galeria de un producto solo

Tony Rodriguez

Support staff

October 5, 2024 at 11:42

Hello, @erleben,

Thank you so much for purchasing our theme and contacting our support center.

1/ We have completed a thorough review of your website and are pleased to inform you that we did not identify any issues. To ensure optimal performance on your end, we kindly ask that you clear your browser’s cache and revisit the site.

For your reference, we have included a screenshot in the private content area.

2/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

We appreciate your cooperation and look forward to resolving your query promptly.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#417317 Copied In reply to: Very Slow Checkout-Process with endless loading circles

Tony Rodriguez

Support staff

October 5, 2024 at 11:33

Hello, @DashDoor,

Thank you for contacting us and for using XStore.

We are pleased to inform you that you can create a new custom layout or modify the existing layout of your single product page using the XStore Builders. This can be accomplished through the Single Product Builder available in Elementor, allowing you to tailor the design according to your specific requirements.

For detailed instructions and further assistance, please refer to our theme documentation at the following links:

– [XStore Single Product Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/)
– [Request a Quote Feature](https://www.8theme.com/documentation/xstore/xstore-features/request-a-quote/)

We trust that this information will be helpful to you. Should you have any further inquiries, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

#417314 Copied In reply to: Request for Customizations on WordPress E-commerce Website

Tony Rodriguez

Support staff

October 5, 2024 at 09:33

Hello, @mehranfaris,

We appreciate your request and are here to assist you. To achieve the desired functionality, please follow these steps:

1. Open the page with Elementor and add the “Add to Cart” widget.
2. Adjust the settings of the widget as necessary and then update the page.

Following that, please proceed with these additional steps:

1. Edit the header using Elementor.
2. Disable the “View Cart” button in the mini cart and update your changes.

To further aid you in this process, we have prepared a detailed video tutorial. You can find the link to this video in the private content area of our correspondence.

We hope you find this information helpful. Should you have any further questions, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#417302 Copied In reply to: costomize demo theme and put somthing like…

Tony Rodriguez

Support staff

October 5, 2024 at 09:11

Hello, @elrincondelanena.moda@gmail.com,

Thank you for contacting us and for using XStore.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to revisit your site after clearing your browser’s cache to see the changes.

Additionally, we have configured the menu under “Appearance > Menus.” For your reference, an image has been uploaded in the private content area of our support platform.

2/ Regarding the translation issue, we request that you initiate a new topic on our support forum. This will help us address your concerns more efficiently and avoid any inconvenience.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#417295 Copied In reply to: No salen los productos en las categorías elegidas.

Tony Rodriguez

Support staff

October 5, 2024 at 08:21

Hello, @Drishti,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Should you desire to extend the appearance of your home page header to encompass both the cart page and the checkout page, we kindly ask that you proceed as follows:

1. Access the ‘XStore’ section within your administrative dashboard.
2. Proceed to ‘Theme Options’ and select ‘WooCommerce’.
3. Navigate to ‘Cart/Checkout Layout’.
4. Locate the ‘Use Header Builder’ option and activate it by switching it to ‘ON’.
5. Ensure to save your changes by clicking ‘Publish’.

For your convenience, we have provided an image below to serve as a visual guide throughout this process.

https://imgur.com/qYDGlQF

We hope these instructions will effectively address your concern. Should you require further assistance or have any additional questions, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

#417281 Copied In reply to: Mobile-Friendliness of Header on Checkout Page

Tony Rodriguez

Support staff

October 5, 2024 at 08:14

Hello, @mehranfaris,

Thank you for contacting us and for using XStore.

To assist you effectively with the integration of a shopping cart and mini-cart on your website, we kindly request that you provide us with detailed information regarding your specific needs.

Please specify the exact page(s) on which you would like to add the shopping cart (add to cart button) and mini-cart. Additionally, for us to better understand your settings and provide tailored support, we would appreciate it if you could provide the URL of the relevant page.

Furthermore, for secure access to your site’s backend, please provide your site’s wp-admin credentials in the private content area designated for this purpose.

Thank you for your cooperation. We look forward to receiving the requested information and assisting you promptly.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#417278 Copied In reply to: costomize demo theme and put somthing like…

Tony Rodriguez

Support staff

October 5, 2024 at 08:08

Hello, @Mario :),

Thank you for contacting us and for using XStore.

1/ Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

2/Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the tests.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#417276 Copied In reply to: Getting fatal error on out of stock products
Tony Rodriguez

Support staff

October 5, 2024 at 07:54
Hello, @creativesite,

We would like to guide you through the process of adding custom CSS to your theme. Please follow the steps outlined below:

1. Navigate to XStore > Theme Options.
2. Click on ‘Theme Custom CSS’.
3. Select ‘Global CSS’.
4. Insert the following CSS code:

.item-design-mega-menu.columns-3 .nav-sublist-dropdown .container>ul>li:hover { border-left: 4px solid #f13636 !important; border-bottom: 4px solid #f13636 !important; }

Please note that the color code #f13636 can be modified to meet your specific requirements.

We trust this will assist you effectively. Should you have any further questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team
Please contact administrator
for this information.
#417273 Copied In reply to: Decreasing distance between menu image and menu text
Tony Rodriguez

Support staff

October 5, 2024 at 06:02

Hello, @DashDoor,

Thank you for contacting us and for using XStore.

To get blocks from different demos, please use XStore Studio – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#417267 Copied In reply to: Implement Search Bar Element from Attached Screenshot

Tony Rodriguez

Support staff

October 5, 2024 at 05:47

Hello, @Ray Sash,

Thank you so much for purchasing our theme and contacting our support center.

You can add a banner at the top of each category page and sub-category. Please go to Products > Categories > edit category > add content into Description area.

it can be a static block shortcode.

We have recorded a video for you, please watch it and follow the steps shown in the video under the private content area.

Additionally, If you wish to display the Image/text from the description of the category, You need to integrated an archive description widget into the product archive page layout.

We sincerely hope that this assistance proves beneficial to you.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#417266 Copied In reply to: I would like to use a different header slide for each product category

Tony Rodriguez

Support staff

October 5, 2024 at 05:19

Hello, @Namekusei,

Thank you for your response.

We would like to inform you that the LiteSpeed Cache plugin is a third-party plugin and is not included in the list of recommended plugins by XStore. For your reference, please find the list of recommended plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/

We advise you to ensure that the settings of the LiteSpeed Cache plugin are configured correctly. Should you continue to experience issues, we recommend reaching out to the plugin author or support team for further assistance.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#417265 Copied In reply to: Update plugins to latest version critical error on website

Tony Rodriguez

Support staff

October 5, 2024 at 05:14

Hello, @Ray,

Thank you for your response.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8
We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#417264 Copied In reply to: Unable to install and use any Xstore theme

Tony Rodriguez

Support staff

October 4, 2024 at 12:56

Hello, @creativesite,

Thank you for your prompt response.

We are pleased to inform you that the issue you reported has been successfully resolved. Please revisit your site after clearing your browser’s cache to see the changes.

For your reference, we have uploaded an image in the private content area that illustrates the resolution.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#417156 Copied In reply to: Decreasing distance between menu image and menu text

Tony Rodriguez

Support staff

October 4, 2024 at 12:46

Hello, @Daniel,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8
We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#417148 Copied In reply to: If I disable the Xstore core plugin, I can access the website, but the interface does not display

Tony Rodriguez

Support staff

October 4, 2024 at 12:36

Hello, @khurram virk,

Thank you for contacting us and for using XStore.

We understand that you are experiencing an issue with the “Live Paste” feature.

We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether.

In the interim, we kindly request that you download the necessary files for certain elements from the following link: https://we.tl/t-C1Tfi0q6FD – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/

We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.

Warm Regards,
The 8Theme Team

#417144 Copied In reply to: live copy paste is not working from xstore copy and pasting in elementor

Tony Rodriguez

Support staff

October 4, 2024 at 12:31

Hello, @creativesite,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes are reflected on your end, we kindly ask you to clear your browser’s cache and revisit your site.

For your reference, we have provided a screenshot in the private content area of our support platform.

We hope this resolves your concern. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#417141 Copied In reply to: Decreasing distance between menu image and menu text

Tony Rodriguez

Support staff

October 4, 2024 at 11:44

Hello, @Ray,

Thank you so much for purchasing our theme and contacting our support center.

We would like to inform you that the Architecture Studio demo can only be imported using the Elementor page builder. Unfortunately, it is not available with the WPBakery plugin.

https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

You can view all available demos at the following link:

https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546?_ga=2.252867017.1153971887.1728015548-98188080.1716440250&_gac=1.119920122.1727411841.Cj0KCQjwjNS3BhChARIsAOxBM6rmltZXvCas8ZeMSQn4NNrgUHC7SFAudfMtvlKi2hk2Ixt2oZLUEM8aAsRrEALw_wcB

If you are currently using the Elementor plugin and experiencing any issues, please provide your site’s WP-admin access in the private content area. This will enable us to review your settings and offer the necessary assistance.

Thank you for your attention to this matter. We look forward to assisting you.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#417121 Copied In reply to: Unable to install and use any Xstore theme

Tony Rodriguez

Support staff

October 4, 2024 at 11:32

Hello, @Tommy,

Thank you for contacting us and for using XStore.

We understand that you are experiencing an issue and we are here to assist you. To rectify this problem, please follow the steps below:

1. Navigate to the ‘Edit Page with Elementor’.
2. Proceed to ‘Settings of Element’.
3. Click on ‘Advanced’.
4. Select ‘XStore ajaxify’.
5. Find ‘Lazy loading’ and turn it ‘Off’.
6. Finally, update the settings.

Please refer to the attached image for a visual guide on how to perform these steps. https://imgur.com/Zh7ZmGw

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#417113 Copied In reply to: Disable loading animation for each element

Tony Rodriguez

Support staff

October 4, 2024 at 11:21

Hello, @Monique,

We are currently experiencing difficulties accessing your website and require valid WP-admin credentials to investigate the issue further. Kindly provide these details in the private content area at your earliest convenience.

Your cooperation will enable us to review your settings and offer the necessary assistance promptly.

Thank you for your attention to this matter.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#417111 Copied In reply to: Single product – view cart / checkout shortcut

Tony Rodriguez

Support staff

October 4, 2024 at 09:17

Hello, @Mohamed,

You are welcome.

Best Regards,
8Theme’s Team

#417072 Copied In reply to: Email builder custom images not displaying

Tony Rodriguez

Support staff

October 4, 2024 at 07:29

Hello, @Monique,

Thank you for contacting us and for using XStore.

1/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

2/ Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

We appreciate your cooperation and look forward to resolving your query promptly.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#417041 Copied In reply to: Single product – view cart / checkout shortcut

Tony Rodriguez

Support staff

October 4, 2024 at 06:51

Hello, @Drishti,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask you to clear your browser’s cache before revisiting your site. The sidebar filters and Price filter are working correctly on your website.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#417028 Copied In reply to: Issues with Sidebar Filters and Price Slicer on Category/Shop Page
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