Hello, @masterpiece,

Thank you for contacting us and for using XStore.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

We hope this helps. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme’s Team

Hello, @creativesite,

Thank you for your response.

To enhance your website’s design, we kindly request that you insert the following custom CSS code. Please navigate to XStore > Theme Options > Theme Custom CSS > Global CSS and add the code provided below. This particular code will affect hover states only.

/* on hover */
.item-design-mega-menu.columns-3 .nav-sublist-dropdown .container>ul>li:hover {
    border-left: 14px solid #ffffff !important;
    border-bottom: 4px solid #ffffff !important;
    border-right: 4px solid #ffffff !important;
}

Feel free to adjust the border values according to your specific requirements. For your reference, an image has been included in the private content area of our website.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Doussia,

Thank you for contacting us and for using XStore.

We understand that you are experiencing an issue with the “Live Paste” feature.

We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether.

In the interim, we kindly request that you download the necessary files for certain elements from the following link: https://we.tl/t-C1Tfi0q6FD – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/

We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.

Warm Regards,
The 8Theme Team

Hello, @Roobinda,

Thank you for contacting us and for using XStore.

To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.2) and XStore core plugin (5.4.2). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

https://xstore.8theme.com/update-history/

Afterward, Please clear your browser cache and check again.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @king457,

Thank you for contacting us and for using XStore.

To assist you with customizing your product archive template, please follow these steps:
1. Navigate to XStore Builders.
2. Select ‘Product Archive Builder’.
3. Choose ‘Edit Template’ and make the necessary adjustments as per your requirements.
4. Ensure to save your updates.

Additionally, we have prepared a detailed video tutorial to guide you through the process. You can find the video link in the private content area.

We trust this will be helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @creatoys,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes are reflected on your end, please clear your browser’s cache and revisit your site.

For your reference, we have provided a screenshot in the private content area that illustrates the update.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @YSO,

Thank you for contacting us and for using XStore.

1/ Please temporarily activate the XStore parent theme on your website and check again. Let us know the result.

If it works correctly with XStore parent theme then it is confirmed the issue is caused by your child theme additional code customization.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @elrincondelanena.moda@gmail.com,

Thank you for granting us access to your website’s wp-admin.

Upon review, we have noticed that there are currently no products assigned to the Jerseys category. This is the reason why no products are displayed on the Jerseys category page.

For your reference, we have attached an image in the private content area of our correspondence.

To resolve this issue, we kindly ask you to assign products to the Jerseys category and verify the changes.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Juergen,

To address the issue you are experiencing, we kindly request that you follow these steps:

1. Unregister the theme.
2. Clear your browser’s cache.
3. Re-register the theme using the same purchase code.
4. Activate it on the live domain.
5. Clear your browser’s cache once more.
6. Check to see if the issue has been resolved.

We hope these steps will effectively resolve the problem.

Should the issue persist, please provide us with access to your site’s wp-admin area. You can do this securely by entering the details in the private content section of our support platform. This will enable us to review your settings and assist you further.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @Jasmine Sultana,

Thank you for contacting us and for using XStore.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8
We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @king457,

We appreciate your cooperation in providing us with the wp-admin access. We are pleased to inform you that the issue you reported has been successfully resolved.

To ensure the changes are reflected on your end, please clear your browser’s cache and revisit your site. For your reference, we have uploaded a screenshot in the private content area.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @king457,

Thank you so much for purchasing our theme and contacting our support center.

To enable us to review your settings and provide the necessary assistance, could you kindly provide the URL of the affected page along with your site’s wp-admin credentials? Please ensure that you submit these details in the private content area for security purposes.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Ricardo,

Thank you for contacting us and for using XStore.

We kindly request that you initiate a new topic on our support forum. Please include your site’s wp-admin access details in the private content area of your post. Additionally, inform us about the specific demo you wish to import to your website.

Once we have this information, we will proceed to check and import the requested demo onto your new WordPress site.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @mehranfaris,

Thank you for your response.

To ensure efficient handling of your queries and to avoid any inconvenience, we kindly request that you initiate a new topic for each distinct issue. This practice helps us provide you with prompt and accurate assistance.

Please provide a detailed description of your issue, including your specific requirements or the desired outcome. This information will enable us to understand your needs better and offer the most effective support.

Additionally, for secure access to your site’s backend, we ask that you submit your site’s wp-admin credentials through the designated private content area. This measure ensures the security and confidentiality of your information.

We appreciate your cooperation and look forward to receiving the necessary details to assist you further.

Thank you for choosing to work with us.

Best regards,
The 8Theme Team

Hello, @DashDoor,

Thank you for your patience and for reaching out to us with your concerns.

We are pleased to inform you that the issue affecting your website has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache before revisiting your site.

As part of our troubleshooting process, we have temporarily deactivated all third-party plugins on your website. This action appears to have addressed the issue effectively. We recommend that you reactivate each plugin individually to identify the specific plugin that may be causing the problem.

Furthermore, we have verified that the “Add to Cart” button and other widgets on the single product page are now functioning correctly. For your reference, we have included a screenshot in the private content area of our correspondence.

Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team