Hello, @Tom,

Thank you for contacting us and for using XStore.

1/ We kindly request that you adjust the Mini-Cart Products Amount to exceed 3 items. This setting can be found within the Theme Options, under the Header Builder section, specifically in the Cart area.

For your convenience, here is a screenshot illustrating the current configuration: https://prnt.sc/n3L83xWJtPIi

Should you encounter any difficulties with this adjustment, we would appreciate it if you could provide us with access to your WordPress Admin panel with an administrator role. Please share the following credentials in private content area.

– WordPress Admin Username
– WordPress Admin Password
– WordPress Login URL

Your cooperation is greatly appreciated, and we look forward to your prompt response.

Best regards,
8Theme’s Team

Hello, @khurram virk,

Unfortunately, there is no option available to apply this change universally. You will need to edit each product page individually and manually deselect the variations. Please refer to the following screenshot for guidance: https://prnt.sc/Qf3fg1LH4f6T

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @LVRB Love’s Rebel,

Thank you for your response.

We would like to inform you that the new version of the XStore theme (9.4.5) and core plugin (5.4.5) are compatible with the latest version of WooCommerce and with the most recent version of WordPress (6.7) https://xstore.8theme.com/update-history/

https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

We hope you will never face any issues.

Best Regards,
8Theme’s Team

Hello, @CAMALEAO,

Kindly provide your site’s WordPress admin access details in the private content area? This will allow us to thoroughly investigate the matter and assist you more effectively.

We appreciate your cooperation and look forward to resolving this for you.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Best regards,
The 8Theme Team

Hello, @Ark Raj,

Thank you for your response.

We kindly request that you provide us with your website’s WordPress admin access in the private content area. This will allow us to review your setup and assist you with importing the desired demo onto your site.

Additionally, please let us know which specific demo you would like to import and confirm the page builder you prefer to use (e.g., Elementor). ?

Thank you for your cooperation. Should you have any questions or require further clarification, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @CAMALEAO,

Thank you so much for purchasing our theme and contacting our support center.

Could you kindly provide the URL of the page where you are encountering the issue, along with your site’s WordPress admin access details in the private content area? This will allow us to thoroughly investigate the matter and assist you more effectively.

We appreciate your cooperation and look forward to resolving this for you.

Best regards,
The 8Theme Team

Hello, @LVRB Love’s Rebel,

Thank you for contacting us and for using XStore.

1/ To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.5) and XStore core plugin (5.4.5). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Afterward, Please clear your browser cache and check again.

2/ We would like to inform you that the new version of the theme (9.4.5) compatible with the latest version of WooCommerce and with the most recent version of WordPress (6.7) https://xstore.8theme.com/update-history/

3/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Safe Desires,

Thank you for contacting us and for using XStore.

1/ The “Additional Information” tab will only show if the product has weight, dimensions or attributes (with “Visible on the product page” checked https://prnt.sc/QZxqRU4VwF5S ).

2/ here are screenshots from our demo https://xstore.8theme.com/elementor3/electronic-mega-market/product/iphone-14/ : https://prnt.sc/I4PDnJhdZ6_j –the product description was created using Elementor.

Additionally, Please provide URL of the page on which you cannot add containers/text to Description and Additional Information so we can check and help you.

Best regards,
8Theme’s Team

Hello, @PragaCom,

Thank you for contacting us and for using XStore.

1/ We kindly request that you consult the official documentation provided by Elementor to address this issue. You can find the relevant guide by following this link: (https://elementor.com/help/elementor-widget-panel-not-loading/). This guide outlines the necessary steps to resolve the problem with the widget panel not loading.

We trust that you will find this resource valuable and that it will effectively assist you in troubleshooting the issue.

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv
We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache, server cache, or any cache mechanism and recheck again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Harish

Thank you for your response.

We are pleased to inform you that the issue has been resolved. Kindly clear your browser cache and revisit your website to verify the changes. Both header builders are now functioning correctly on your site.

Please note that you can use only one header builder at a time, either via Elementor or the Customizer.

We hope this resolves your concern. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Woolwolf,

Thank you for your response.

To remove the red text appearing to the right of the currency icons, Please add next Custom CSS code in XStore > Theme Options > Theme custom CSS > Global CSS.

a.woocs_auto_switcher_link span.woocs_add_field {
    display: none !important;
}

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @MBG,

Thank you for providing us with the wp-admin access.

We are pleased to inform you that the Games Dark demo, built with the Elementor Page Builder, has been successfully imported onto your website.

We kindly request you to clear your browser cache and review the changes on your site. For your reference, we have included images in the private content area.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Tugba,

Thank you for contacting us and for using XStore.

We kindly request you to navigate to your WordPress dashboard and follow the steps below to update the account creation settings:

1. Go to **WooCommerce** > **Settings** > **Accounts & Privacy**.
2. Locate the **Account creation options** section.
3. Uncheck the option labeled **Send password setup link (recommended)**.
4. Save the changes.

For your convenience, we have included an image in the private content area as a reference.

We hope this guidance is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @ricyx,

Thank you for reaching out to us.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

If this doesn’t help, Please create new topic on our support forum and provide us with temporary wp-admin access to your site, and we will investigate the issue more thoroughly.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, @MBG,

Thank you for your response.

We apologize for the inconvenience, but it is recommended that you run the import on a fresh WordPress installation. To do this, you can use the WordPress Reset plugin, which can be found at https://wordpress.org/plugins/wp-reset/.

This plugin can be used to remove all existing content and install a new version from scratch.

Please reset the installation and provide us with temporary WP-admin access in the private content area of this topic. We will then help you with the import, and let us know which demo you would like to import.

Thank you for your understanding.

Best Regards,
8Theme’s Team