Hello, @Ayaz,

Thank you for your response.

1/ Yes, You need to apply the patch and add this on functions.php

add_filter(‘xstore_patches_done_reset_on_update_themes’, ‘__return_false’);

2/ Please try to add the next custom CSS code in XStore > Theme Options > Theme Custom CSS > Global CSS:

ul#menu-1-7a36c903 li#menu-item-2970 span.elementor-item {
    color: red !important;
    fill: #ff0202 !important;
    font-weight: bold !important;
}

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, novagyan,

Thank you for your response.

1/ We have thoroughly reviewed your website and the “My Account” page and did not encounter any issues. Specifically, we did not find any title present. We kindly recommend clearing your browser cache and checking again.

For your convenience, we have recorded a video as a reference. You can find the video link in the private content area.

We hope this information is helpful.

2/ We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and revisit your site to verify the changes.

Additionally, we have recorded a video for your reference, which has been provided in the private content area. We encourage you to review it at your convenience.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, Incanda,

Sure, Take your time.

Best regards,
8Theme’s Team

Hello, @knight,

Thank you for your response.

To modify the font style of the product tiles on your shop and categories page and related products, please follow the steps below to add the specified CSS code:

1. Navigate to Xstore > Theme Options.
2. Click on Theme Custom CSS.
3. Select Global CSS.
4. Insert the following CSS code:

.content-product .product-title a {
    font-size: 21px !important;
    font-family: Jost, sans-serif !important;
    font-weight: 500 !important;
    text-transform: capitalize !important;
    color: #fff !important;
}

You can preview the expected result by visiting this link in private content area.

You can change the font-family in the CSS code as per your requirement.

We hope this information is helpful to you. Should you need any further assistance or have any questions, please feel free to contact us. We are here to support you.

Best Regards,
The 8Theme Team

Hello, @novagyan,

Thank you for contacting us and for using XStore.

1/ My account page is the default WooCommerce page and all the settings available for this you can find in WooCommerce > Settings > Account.

2/ Additionally, Please try this solution and check again.

Please navigate to XStore builders > MY account page builder > Edit My Account page using Elementor > delete default content > add My account element and edit settings according to your needs – https://prnt.sc/aS_8oGZ_7i9V

https://www.8theme.com/documentation/xstore/xstore-builders/xstore-my-account-page-builder-with-elementor/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @Greg,

Thank you for contacting us and for using XStore.

1/ Kindly ensure that your website is running the latest versions of the XStore theme (9.4.7) and the XStore Core plugin (5.4.7). You can refer to the following links for update history and detailed instructions on updating:

– https://www.8theme.com/downloads/
-https://xstore.8theme.com/update-history/
– https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Afterward, please clear all caches and check again.

2/ Please provide your site wp-admin access in the private content area so we can take a closer look at your settings and help you.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
8Theme’s Team

Hello, @enagnon,

Thank you for your response.

Upon reviewing your website, we noticed that you are utilizing the third-party plugin “Photo Reviews for WooCommerce.” To proceed with our investigation, we have temporarily deactivated this plugin on your website.

As part of our testing process, we created a test product, added a review with an image, and activated the “Sale Booster Customer Image Review” feature. We are pleased to inform you that everything appears to be functioning correctly without any issues.

For your reference, please find the link to the test product in the private content area.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @knight,

Thank you so much for purchasing our theme and contacting our support center.

1/ You can customize the fonts according to your preferences by navigating to **XStore > Theme Options > Typography**. For your convenience, please refer to the following images for guidance in the private content area.

2/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed.

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
2/ https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
3/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @AC,

Thank you for contacting us and for using XStore.

We have deactivated the Fake Live Viewing (Sale booster) feature on your website.

Kindly find the link to our theme documentation below for your reference:
https://www.8theme.com/documentation/xstore/xstore-features/fake-live-viewing/

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @elmou,

Thank you so much for purchasing our theme and contacting our support center.

1/ We kindly request you to navigate to the following path in your XStore settings:

**XStore Builders > Product Archive Builder > Edit Archive Template > Edit Archive Products Widget > Show Sale Label**

Once there, please turn the “Show Sale Label” option to **ON** and update the settings.

For your reference, we have provided an image in the private content area to assist you further.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

2/ Xstore > Theme Options > WooCommerce > Shop Elements > Product Badges > “Sale” label settings > Show label > Turn On and publish it.

We hope this guidance proves helpful. Should you have any additional questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Ayaz,

Thank you for your response.

1/ We kindly request you to apply all the necessary patches to ensure optimal functionality. Before proceeding, please make sure to disable any cache plugins.

Additionally, please add the following code to the functions.php file of your child theme:

add_filter('xstore_patches_done_reset_on_update_themes', '__return_false');

Once all patches have been applied, we kindly ask you to monitor the situation and let us know if the issue is resolved.

We hope this guidance proves helpful.

2/ Thank you for reaching out to us with your concern regarding the product image size on your website. We understand how important it is for the images to appear clear and properly aligned to ensure a great visual experience for your users.

Please read the next articles – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ https://docs.woocommerce.com/document/fixing-blurry-product-images/
The size of products comes not from our theme, but from WooCommerce settings in Appearance > Customize > WooCommerce > Product Images.

Please note that once you change these settings you need to regenerate thumbnails using the appropriate plugin.

Regenerate Thumbnails: After changing the image size, install and run the Regenerate Thumbnails plugin to ensure all images are resized correctly. This will help remove the blurriness caused by mismatched image dimensions.

It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery and for products. In other cases, images may have different heights on the frontend.

We hope this helps. Further assistance you can get from the WooCommerce support team – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, @Nirmalya,

Thank you for your response.

We kindly request you to download the XStore theme and the XStore Core plugin archive from the following page: https://www.8theme.com/downloads/ -Once downloaded, please proceed to install them on your website.

We hope this information is helpful. Should you have any further questions or require assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Nirmalya,

Thank you for contacting us and for using XStore.

1/ Kindly ensure that your website is running the latest versions of the XStore theme (9.4.7) and the XStore Core plugin (5.4.7). You can refer to the following links for update history and detailed instructions on updating:

– https://www.8theme.com/downloads/
-https://xstore.8theme.com/update-history/
– https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Afterward, please clear all caches and check again.

2/ If the issue persist, Please provide your site wp-admin access in the private content area so we can take a closer look at your settings and help you accordingly,

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
8Theme’s Team

Hello, @AC,

Thank you for reaching out to us with your concern regarding the product image size on your website. We understand how important it is for the images to appear clear and properly aligned to ensure a great visual experience for your users.

Please read the next articles – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ https://docs.woocommerce.com/document/fixing-blurry-product-images/
The size of products comes not from our theme, but from WooCommerce settings in Appearance > Customize > WooCommerce > Product Images.

Please note that once you change these settings you need to regenerate thumbnails using the appropriate plugin.

Regenerate Thumbnails: After changing the image size, install and run the Regenerate Thumbnails plugin to ensure all images are resized correctly. This will help remove the blurriness caused by mismatched image dimensions.

It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery and for products. In other cases, images may have different heights on the frontend.

We hope this helps. Further assistance you can get from the WooCommerce support team – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, @Md. Rasheduzzaman,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://paste.pics/SOGEQ

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache & Optimizer plugins), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/
https://www.8theme.com/documentation/xstore/theme-installation/theme-installation/

3/ Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version.

Do not import a few versions altogether, it will create a mess.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team