Hello, @Johan,

Thank you for contacting us and for using XStore.

1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed.

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
2/ https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
3/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @nickson,

Thank you for contacting us and for using XStore.

1/ To assist you more effectively, we kindly ask you to provide a detailed description of your request, including the specific outcome you are aiming to achieve. Additionally, if applicable, please share a screenshot of the issue and mark the relevant areas to help us better understand the situation.

2/ Please provide the URL of the page on which you are facing the issue and your site wp-admin access in the private content area so we can take a closer look at your settings and help you.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Anurag,

Thank you for contacting us and for using XStore.

1/ B/ To remove the unnecessary fields on the checkout page, we kindly request you to review and implement the custom code.

To remove the City & State fields, please add the following code under functions.php file locates in your child theme:

add_filter( 'woocommerce_checkout_fields' , 'custom_override_checkout_fields' );

// Our hooked in function - $fields is passed via the filter!
function custom_override_checkout_fields( $fields ) {
    unset( $fields['billing']['billing_city'] );
    unset( $fields['billing']['billing_state'] );

    return $fields;
}

You can remove more fields from this list:

billing_first_name
billing_last_name
billing_company
billing_address_1
billing_address_2
billing_city
billing_postcode
billing_country
billing_state
billing_email
billing_phone

We trust this will assist you in achieving the desired outcome.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Mahamud Hassan,

Thank you for your response.

1/ B/ To remove the unnecessary fields on the checkout page, we kindly request you to review and implement the custom code.

To remove the City & State fields, please add the following code under functions.php file locates in your child theme:

add_filter( 'woocommerce_checkout_fields' , 'custom_override_checkout_fields' );

// Our hooked in function - $fields is passed via the filter!
function custom_override_checkout_fields( $fields ) {
    unset( $fields['billing']['billing_city'] );
    unset( $fields['billing']['billing_state'] );

    return $fields;
}

You can remove more fields from this list:

billing_first_name
billing_last_name
billing_company
billing_address_1
billing_address_2
billing_city
billing_postcode
billing_country
billing_state
billing_email
billing_phone

We trust this will assist you in achieving the desired outcome.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @gulalbyhomika@gmail.com,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://paste.pics/SOGEQ

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache & Optimizer plugins), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/
https://www.8theme.com/documentation/xstore/theme-installation/theme-installation/

3/ Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version.

Do not import a few versions altogether, it will create a mess.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @Goostaf,

Thank you for your response.

Upon reviewing your request, we have determined that the behavior you described is part of the default functionality of the hover image effect. If you would like to modify this functionality—so that the image changes on hover but reverts to the original image when the cursor is moved away—this would require additional code customization.

Alternatively, you are welcome to submit your request on our Taskboard at https://www.8theme.com/taskboard/ -If your suggestion garners sufficient votes from other customers, our development team will consider implementing it in a future update.

We appreciate your understanding and thank you for your feedback.

Best regards,
The 8Theme Team

Hello, @Ralf E,

Thank you for contacting us and for using XStore.

To achieve your desired result, we kindly request you to follow the steps outlined below:

1. Create a new static block and upload your desired image.
2. Navigate to each page you wish to update.
3. Go to **XStore Options** > **Layout** > **Use Custom Banner Above Breadcrumbs**.
4. Select the specific static block you created.
5. Save and update the changes.

For your convenience, we have provided reference images in the private content area to guide you through the process.

2/ For archive pages (Shop and Category pages), Please edit athe rchive template with Elementor> add image widget and select an image as per your requirement and update it.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Armia,

Thank you for your response.

1/ If you wish to same icon but you want to change color and size, Please add next custom CSS code in XStore > Theme Options > Theme Custom CSS > Global CSS

.etheme-elementor-nav-menu-item-icon svg {
    fill: red !important;
    font-size: 20px !important;
}

2/ If you wish to add image icons to the menu, please navigate to Dashboard > Appearance > Menus > select menu > Click on 8Theme custom link option > Menu option > there you may see the option Use img like, Choose/Select as image.

Please refer to the provided images here: https://postimg.cc/v4BdVW9q , https://ibb.co/hc74CXh and https://ibb.co/K038K1f -You are welcome to use any icon image in the image box as per your needs.

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team.

Hello, @Goostaf,

Thank you for your response.

We have reviewed your website and did not find any issues. When hovering over an image, it changes as expected, and when the cursor is moved away, it reverts to the main image.

To assist you further, we have recorded a video for your reference. Please take a moment to review it via the link provided in the private content area.

If the issue persists, we kindly ask you to record a video demonstrating the specific actions and the problem you are encountering. You can upload the video to any file-sharing service and share the link with us.

Additionally, to help us investigate the matter more thoroughly, please provide your website’s WordPress admin access in the private content area. This will allow us to review your settings and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Surya Knat,

Thank you for contacting us and for using XStore.

1/ We kindly request that you consult the official documentation provided by Elementor to address this issue. You can find the relevant guide by following this link: (https://elementor.com/help/elementor-widget-panel-not-loading/). This guide outlines the necessary steps to resolve the problem with the widget panel not loading.

We trust that you will find this resource valuable and that it will effectively assist you in troubleshooting the issue.

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://paste.pics/SOGEQ

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

3/ Please always use a one-page builder at the same time to avoid any inconvenience (Elementor)

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

Hello, @raj,

Thank you for contacting us and for using XStore.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/support/cookies/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

Hello, @pageantapp,

Thank you for contacting us and for using XStore.

To address the issue you are experiencing, we kindly recommend following these steps:

1. Navigate to **XStore Patcher**.
2. Click on **Refresh Patches**.
3. Select **Apply All Patches**.

For further guidance, please refer to our documentation here: https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

If the issue persists after completing these steps, we kindly request that you provide us with access to your site’s WordPress admin panel via the private content area. This will allow us to review your settings in detail and assist you more effectively.

Thank you for your cooperation. Should you have any further questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Abdelrahman Abdalla,

Thank you for contacting us and for using XStore.

By default, XStore provides a zoom feature and a lightbox for product images, but displaying the zoomed image beside the main product image instead of inside it requires some additional customization. Similarly, ensuring that the product gallery thumbnails open in a lightbox when clicked may require some modification or the use of a third-party plugin.

For any additional customizations beyond the default functionalities, we kindly invite you to submit a request through our Customization Panel at https://www.8theme.com/account/#etheme_customization_panel. Please note that customization services are subject to additional charges.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Mahamud Hassan,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, cloudtechltd,

Thank you for contacting us and for using XStore.

1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed.

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
2/ https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
3/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team