Forum Replies Created

Viewing 30 posts - 10,021 through 10,050 (of 13,151 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 23, 2023 at 08:53

    Hello, @issy,

    To enable categories, brands, and attributes in the WordPress menu editor, you can follow these steps:

    1) Go to Appearance > Menus in your WordPress dashboard.

    2) Click on the Screen Options button in the top-right corner of the screen.

    3)In the Screen Options dropdown, check the boxes next to “Product Categories,” “Product Tags,” and “Product Attributes.”

    4) Click the Screen Options button again to close the dropdown.

    5) You should now see the new options for categories, tags, and attributes in the left-hand column of the menu editor.

    6) To add a category, tag, or attribute to your menu, simply check the box next to the item you want to add and click the “Add to Menu” button.

    By enabling these screen options, you should now be able to see and add categories, brands, and attributes directly from the WordPress menu editor without the need for any additional plugins or custom links.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 23, 2023 at 08:21

    Hello Mohamed Mokhtar,

    Thank you for purchasing our theme and for reaching out to our support center.

    We would like to inform you that you can use XStore Studio to import any element to your site on any page as needed. For more information, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 23, 2023 at 08:05

    Hello Namaste,

    Please check email settings in: WooCommerce > Settings > Emails > Email sender options, Dashboard > Settings > General > Administration Email Address.

    Kind Regards,
    8theme team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 23, 2023 at 07:09

    Hello Arturo,

    We have conducted another check of your website and it appears to be functioning properly. Attached are two screenshots for your reference: https://postimg.cc/685XWvMD and https://postimg.cc/HcG51dTP.

    We believe this issue may have been caused by a cache issue on your end. We recommend clearing the cache of your website and disabling any cache plugins. After doing so, please clear your browser’s cache and check your website again.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 23, 2023 at 06:47

    Hello steve.li.vt,

    Welcome! We would be grateful if you could leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for contacting us. Have a great day!

    Please note that for any new issues, you should create a new ticket on the support forum.

    Topic closed.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 23, 2023 at 06:41

    Hello @filmguerilla,

    We would like to request that you share the WordPress Admin Logins details under the private content area of the topic so that we can assist you in resolving the issue on your site.

    Please provide the following information:

    – WordPress Admin URL
    – WordPress Admin Username
    – WordPress Admin Password

    Note: We strongly recommend that you take a complete backup of your site before proceeding.

    Best Regards,
    8Theme Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 23, 2023 at 06:39

    Hello @pierre,

    We have tested your site on our personal mobile phone and it is functioning properly. We have also recorded a video of the test for your reference. Please view it here: https://www.veed.io/view/594fb4a8-f5c3-4247-9a97-9bc9d16ccaa8?sharingWidget=true&panel=share

    Are you planning to use the AMP version? If not, please keep the XStore AMP plugin disabled.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 23, 2023 at 06:19

    Hello PR,

    You’re welcome! we are glad to hear that it worked for you. If you have any other questions or concerns, feel free to ask anytime. Have a great day!

    Topic closed.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 23, 2023 at 06:17

    Hello Fahad Khalid,

    Thank you for selecting XStore as your WooCommerce WordPress theme.

    In order to address your issue, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After doing so, please clear your browser cache and check back to your site.

    .search-full-width .searching .autocomplete-suggestion .content-product .product-details>.stock {
        display: none !important;
    }

    We hope this resolves your issue.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 23, 2023 at 06:06

    Hello Luis ,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    1)We have conducted a review of your website and have not identified any issues. The Shop page of your website is functioning properly. We have recorded a video for your reference; please watch it in its entirety. https://www.veed.io/view/f3b82910-87c6-41f8-91d0-33d7703b95d5?sharingWidget=true&panel=share

    2) We have resolved your issue. Please clear your browser cache and revisit your site. We have commented out the CSS which was causing the issue. Please refer to the attached image for further reference. https://postimg.cc/z3b2XWPM and https://postimg.cc/CRms4LQk

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 23, 2023 at 05:29

    Hello PR,

    We are delighted to hear that your issue has been resolved. Thank you for reaching out to us. We wish you a wonderful day.

    This Topic is now closed.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 23, 2023 at 05:26

    Hello PR,

    We are pleased to hear that our proposed solution was able to help you with your issue. If you have any further issues in the future, please do not hesitate to create a new ticket and we will be more than happy to assist you.

    Thank you for reaching out to us. Have a great day!

    Topic closed.

    Sincerely,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 23, 2023 at 05:22

    Hello PR,

    We are delighted that your issue has been resolved. Please do not hesitate to contact us again if you have any further questions or concerns. We are always here to help.

    Thank you for reaching out to us. Have a wonderful day!

    Topic Closed.

    Sincerely,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 22, 2023 at 08:42

    Hello @filmguerilla,

    We apologize for any inconvenience this may have caused. The issue will be resolved in the next theme update. If you would like to receive the fix sooner, please refer to the Private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 22, 2023 at 08:31

    Hello Ahmad,

    We have responded to your duplicate topic here: https://www.8theme.com/topic/welcome-i-bought-a-template-today-and-i-spoke-to-you-today-and-said-that-you-can-create-a-subdomain/#post-350801 Please review our response and kindly refrain from creating multiple topics for the same issue to avoid any confusion.

    Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 22, 2023 at 08:23

    Hello @timewise,

    Xstore has a feature called “Progress Bar” which can be displayed on the mini-cart and Cart/checkout page. You can find more information about this feature in our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/ and https://www.8theme.com/documentation/docs/cart-checkout-progress-bar/.

    Unfortunately, it is not currently possible to show the progress bar on a single product page. However, you can post your request on our Taskboard at https://www.8theme.com/taskboard/.

    If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 22, 2023 at 08:22

    Hello @kaya,

    We hope this message finds you well. Could you please share the screenshot of the buttons you are referring to? Additionally, please confirm if our understanding is correct that you would like to change the button size and text settings.

    You may upload the screenshots on https://postimages.org/ and paste the links here.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 22, 2023 at 07:48

    Hello, Arturo,

    I can see that you are using an outdated version of the theme and plugins. We recommend that you update the theme and the core plugin to the latest version. You can view the changelog of the theme here: https://xstore.8theme.com/update-history/ and watch the “how to update the theme” video here: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/.

    If the issue persists, we suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 22, 2023 at 07:23

    Hello @PR,

    If you would like to proceed, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After doing so, please clear your browser cache and check back to your site.

    .brands-carousel .swiper-slide img {
        opacity: 1 !important;
    }

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 22, 2023 at 06:28

    Hello, @timewise,

    We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty-Three, to ensure that the issue is not related to our theme. If the issue persists with the default WordPress Theme, it will confirm that the issue is not due to our theme and we suggest that you reach out to Plugin support for further assistance. If the issue is resolved with the default WordPress Theme, it should also be resolved with our theme.

    If the issue does not persist with the default WordPress theme then we suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 22, 2023 at 06:08

    Hello, David,

    Thank you for purchasing our theme and for contacting our support center.

    If the changes you have made are visible in the Customizer but not on the page front, it is likely a cache issue. If it is working correctly in the Customizer, it should also be working on the front end.

    We suggest that you try temporarily disabling any CDN caching or cache plugins and clearing the browser cache and then checking again.

    If the issue still persists, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:

    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m

    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7

    – Any email address can be used for the new account, it does not have to be your personal email.

    Once you have completed these steps, please let us know and we will promptly review your account information and provide assistance as soon as possible.

    We appreciate your patience and look forward to hearing from you.

    Kind Regards,
    8theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 22, 2023 at 05:58

    Hello @Restorialifee,

    Have you tested the issue with the default WordPress Theme? Does the issue still occur when using the default WordPress Theme?

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 22, 2023 at 05:55

    Hello Aasem,

    Thank you so much for taking the time to provide us with your feedback. We are thrilled to hear that our support team was able to assist you in solving your issue and that our proposed solution worked for you.

    At 8themes, we take pride in providing exceptional customer service, and we are delighted to hear that we were able to meet your expectations. We appreciate your trust in our product and our team, and we are always here to assist you with any questions or concerns you may have in the future.

    Thank you again for choosing XStore, and we look forward to serving you in the future.

    This topic is Closed now.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 22, 2023 at 05:53

    Hello, @PR,

    We have now checked your site on my personal mobile and found no issues. The Footer section appears to be working perfectly. We have recorded a video for you on your site; please watch it in its entirety for better reference. The video URL can be found in the private content area.

    And please try to clear the cache of your mobile browser and check back again.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 22, 2023 at 05:48

    Hello Kelly,

    Thank you for purchasing our theme and for reaching out to our support center.

    We have successfully imported a demo onto your site. Please clear your browser cache and check back to your site. For a better reference, please see the image at the following link: https://nimb.ws/gkGAWl.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 22, 2023 at 05:20

    Hello Arturo,

    Thank you for purchasing our theme and for contacting our support center.

    We recommend that you navigate to XStore > Theme Options > Speed Optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources, and set them to Off.

    If the issue persists, please provide us with your site’s WP-ADMIN Login details in the private content area of this topic. The details should be provided in the following format:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Please note that we recommend taking a complete backup of your site before proceeding.

    We look forward to hearing from you.

    Best Regards,
    8Theme Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 22, 2023 at 05:09

    Hello PR,

    Thank you for letting us know that our assistance was helpful and that everything worked out perfectly. We are delighted to have been of service.

    Should you have any further questions or concerns in the future, please do not hesitate to contact us again.

    We wish you a wonderful day.

    Topic closed.

    Sincerely,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 21, 2023 at 10:01

    Hello Aasem,

    We are pleased to inform you that your issue has been resolved. To view the changes, please clear your browser cache and revisit your site. Additionally, we have added CSS code under XStore > Theme Options > Theme Custom CSS > Global. For further reference, please watch the accompanying video.https://nimb.ws/hgO7nj

    We hope this resolves your issue.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 21, 2023 at 09:39

    Hello @mirsad,

    We hope you are doing well. Could you please provide more information about your issue, including screenshots if possible, so that we can better understand the situation and provide assistance accordingly?

    You may upload the screenshots on https://postimages.org/ and paste the links here.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 21, 2023 at 07:58

    Hello Luis,

    We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to view the changes. For your reference, please see the screenshot provided at the following link: https://postimg.cc/YvY6cTnJ.

    Best regards,
    8Theme’s Team

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Viewing 30 posts - 10,021 through 10,050 (of 13,151 total)
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