Hello, buscape,

Thank you for using our theme and for contacting us.

In order to better understand your issue and provide you with a proper solution, could you please provide a screenshot of the issue?

You may upload the screenshots on https://postimages.org/ and paste the links here.

Additionally, please share your site WP-ADMIN login details in the private content area in the following format: WP Admin URL, WP Admin Username, WP Admin Password, and Page URL in which the issue appears.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello Adriano,

We would like to request that you provide temporary FTP access. If you need assistance in creating FTP access, please contact your hosting provider.

Best Regards,
8Theme’s Team

Hello, danial,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly. Please note that you should take a complete backup of your site before proceeding.

We thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, ash,

We have just removed the section margin and padding, which should have resolved your issue. Please check back to your site after clearing the browser cache.

Additionally, for a better reference, please watch the following video: https://www.veed.io/view/e37d7547-3089-48b1-a09b-5f4b7396ecc1?sharingWidget=true&panel=share.

Best Regards,
8Theme’s Team

Hello, MAHDAR,

Thank you for using our theme and for contacting us.

We are pleased to inform you that your issue has been resolved. To ensure that the changes appear correctly on the frontend, please flush the CDN, temporarily disable any CDN or cache plugins, and clear the browser cache on your site. The changes should appear correctly in the customizer. https://prnt.sc/R1Kbofn7YB-V

If you are able to observe the modifications in the Customizer but not on the page front, it is likely a cache issue. If it is functioning properly in the Customizer, it should also be functioning on the front end.

We have disabled the Dropdown Opening Action option under Xstore > Theme Options > Header Builder > Mobile menu in all of your multiple headers. This should have resolved your issue. Please refer to the attached image for further reference. https://postimg.cc/T5h8Wgpw

Best Regards,
8Theme’s Team

Hello @adriano,

Thank you for providing the login details. We have reviewed your website and determined that the issues you are experiencing are due to the additional code you added to the child theme. When we activated the parent theme, the issues were resolved.

We recommend that you review the code you added to the child theme files. Please note that we are not responsible for any custom changes you make to the child theme.

Thanks for your understanding.

Best Regards,
8Theme’s Team

Hello, teambryan,

Thank you for purchasing our theme and for contacting our support center.

To resolve your issue, please enable the “Classic Widgets Panel” in Theme Options > General and save your changes. https://postimg.cc/vx4NPXYR

After that, please go to Appearance > Widgets > Shop sidebar and set the desired widgets. Once you have completed these steps, please check the sidebar.

If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to help.

Best regards,
8Themes Team

Hello, vuvuvu,

In order to solve your issue, please copy and paste the below given CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and check back to your site after clearing the browser cache.

.xstore-wishlist[data-action=remove] .et-icon {
    color: red !important;
}

 .xstore-wishlist-animated-heart{
fill: red !important;
}

Note: You can change the value of the color from the given code as per your requirements.

We hope this helps.

Best Regards,
8Theme’s Team

Hello, Catholicans,

We apologize for not being able to view the image stuck at the top of the container on your website’s home page.

Could you please provide us with a complete screenshot of the section containing the product image, as well as the page URL? This will allow us to investigate the issue and provide assistance accordingly.

Best Regards,
8Theme’s Team

Hello Adriano,

We apologize for any inconvenience caused, but we kindly ask that you do not enable the Disable Theme Swiper Js Library option in Xstore >Theme Options > Speed optimization. Please clear your browser cache and check your slider again.

If the issue persists, we would like to request that you provide us with the URL and temporary access to the WordPress admin of your website. This will allow us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Once you have completed these steps, please let us know and we will promptly review your account information and provide assistance as soon as possible.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello Pit,

We apologize for any inconvenience caused. We have edited the specific static block using Elementor and do not observe the issue in Customizer mode. We have recorded a video of your site for your reference. Please watch it in its entirety for a better understanding. The link to the video is provided below:

https://www.veed.io/view/3990cf3f-32b2-40e1-9a7e-f26b60ea7767?sharingWidget=true&panel=share

We suggest that you try temporarily disabling any CDN caching and cache plugins, and clearing the browser cache, and then checking again. To disable the CDN, please contact your service provider and ask them.

We hope this resolves your issue.

Best Regards,
8Theme’s Team

Hello, Pit,

We have reviewed your website and determined that the issue is caused by the CDN being activated. Please refer to the image at the following link for reference: https://postimg.cc/bdxLrSJQ

If the changes you have made in the Customizer are not visible on the front page, it is likely a cache issue. If the changes are visible in the Customizer, they should also be visible on the front end. https://postimg.cc/sMhkg9B3

We recommend that you try temporarily disabling any CDN caching and cache plugins, and clearing the browser cache, and then checking again.

We hope this resolves your issue.

Best Regards,
8Theme’s Team

Hello @Juliana,

We have logged into your site and have determined that you are using the most recent version of the theme, 9.1. We have also tested the page on your site with the Elementor page builder and it appears to be working correctly. We believe this may be a caching issue on your end. We suggest clearing the cache and testing again.

Alternatively, if you could provide us with a video clip demonstrating the issue, it would help us to better understand the problem.

https://postimg.cc/N9LS4HtL
https://postimg.cc/jwNQtxQZ

Best Regards,
8Theme’s Team

Hello, @nataliyag2,

Thank you for taking the time to reach out to us. We appreciate your understanding and are glad to be of assistance.

If you have any further questions or concerns, please don’t hesitate to let us know. We are always here to help.

Thank you once again for your inquiry.

This topic is closed now.

Best Regards,
8Theme’s Team

Hello, Marie,

We have conducted a review of your website and have not identified any issues. The newsletter popup appears to be functioning correctly. It is likely a caching issue on your end. We recommend clearing your browser cache and revisiting the website. For further information, please refer to the following link: https://www.veed.io/view/7826ce34-345e-4f2c-a1e4-e87aa7670788?sharingWidget=true&panel=share

Best Regards,
8Theme’s Team