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Product image sliders not working on mobile

This topic has 10 replies, 3 voices, and was last updated 1 years ago ago by ash

ash

Participant

April 13, 2023 at 18:42

Product details page image sliders not working on mobile.
Option enabled in single product layout settings. Still not working.

Please, contact administrator
for this information.

#353232 Copied Theme version: 9.0.4 WooCommerce version: 7.1

9 Answers

ash

Participant

April 14, 2023 at 05:15

Even the same issue on the desktop as well.

#353240 Copied

Tony Rodriguez

Support staff

April 14, 2023 at 06:15

Hello @ash,

We apologize for any inconvenience. Could you please provide us with a short video clip of your issue so that we can review it and provide assistance accordingly?

You may use the https://www.loom.com/ screen recording tool to record your screen and upload it to their website. You can then share the URL with us here.

Best Regards,
8Theme’s Team

#353247 Copied

ash

Participant

April 14, 2023 at 07:42

Here you can see, both forward and backward buttons are not working, same on mobile as well

https://screenapp.io/#/shared/5b030de0-44db-4ce4-863b-fffdbf9e47bc

#353252 Copied

Tony Rodriguez

Support staff

April 14, 2023 at 08:02

Hello, ash,

Thank you for providing the video. Please once activate the Xstore parent theme and check back. If the issue was resolved then We recommend that you review the code you added to the child theme files. Please note that we are not responsible for any custom changes you make to the child theme.

If the issue does not solve by activating the parent theme then please We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#353253 Copied

ash

Participant

April 14, 2023 at 09:46

It was working fine a day back. However, after updating the theme and the core it’s behaving weirdly.

Also, I tried using a single product builder, and the issue remains the same for all the gallery stuff. Whatever gallery I choose, it’s the same behavior

Please note, I am using the parent theme only.

Please contact administrator
for this information.

#353267 Copied

Tony Rodriguez

Support staff

April 14, 2023 at 10:11

Hello Adriano,

We would like to request that you provide temporary FTP access. If you need assistance in creating FTP access, please contact your hosting provider.

Best Regards,
8Theme’s Team

#353274 Copied

ash

Participant

April 14, 2023 at 13:46

please find the details here.

Please contact administrator
for this information.

#353297 Copied

Rose Tyler

Support staff

April 14, 2023 at 14:48

Hello,

Fixed. Please clear cache and check now.

Kind Regards,
8theme team

#353313 Copied

ash

Participant

April 14, 2023 at 17:06

Thanks, its working

#353335 Copied
Tagged: image, mobile, product, sliders, themes, woocommerce, wordpress
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The issue related to '‘Product image sliders not working on mobile’' has been successfully resolved, and the topic is now closed for further responses

Product image sliders not working on mobile

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