Hello, Catholicans,

We have tested your site on real mobile devices and it is functioning properly. We have not encountered any issues. We have included a screenshot of the results for your reference: https://postimg.cc/yJpsKQCw

We recommend that you clear your browser cache and check again.

Best Regards,
8Theme’s Team

Hello @Kostas,

We kindly request that you provide us with the URL of the page on which you are experiencing the issue, as well as temporary access to the WordPress admin of your website. This will allow us to take a closer look at your settings and provide you with a more precise and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello @Tincho,

We have recently conducted a review of your site and it appears to be functioning properly. When a product is added to the cart, the sidebar off-canvas automatically pops up and works correctly. We have also recorded a video for you to view at the following link: https://www.veed.io/view/7f6624c8-b17a-4abb-bcdd-69dbfe25f320?sharingWidget=true&panel=share.

We suggest that you clear the cache of your site and browser and check back again.

Best Regards,
8Theme’s Team

Hello Piotr,

Thank you for your suggestion. We value your input and appreciate your feedback.

We have a feature in our theme that is similar to what you have suggested, called “Frequently Bought Together”. You can find more information about this feature here: https://www.8theme.com/documentation/xstore/xstore-features/frequently-bought-together/.

If this is not what you are looking for, we suggest that you post your idea on our taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team

Hello, eshtiag,

Thank you so much for purchasing our theme and contacting our support center.

1) In order to solve your issue,Please navigate to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to Off.

Additionally, go to Elementor > Tools and click on Regenerate CSS & Data.

Clear cache and check the result.

2) We suggest that you attempt to temporarily disable any CDN caching and cache plugins, and clear the browser cache, and then check again.

If you are able to see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is working correctly in the Customizer, it should also be working on the front end.

If the issue persists afterward, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello Lorna,

We regret to inform you that it is not possible to use the XStudio feature with the Visual Composer page builder. We thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, Stelio,

You’re Most Welcome!!

Sound’s Good!! that your issue is resolved now.

Feel free to write back to us with a fresh new topic for the new issue, we are always here to help you.

Thanks for contacting us.
Have a great day ?

This Topic is now Closed.

Best Regards,
8Theme’s Team.

Hello, mch,

Thank you for letting us know that you’ve decided to stay with Bakery. we are glad to hear that it’s a good fit for your needs.

If you have any other questions or concerns in the future, please don’t hesitate to reach out to me. I’m always here to help.

Thanks for contacting us.
Have a great day ?

This Topic is now Closed.

Best Regards,
8Theme’s Team.

Hello @vasak,

We would like to explain that when the Variation Gallery is enabled on the product page, the product will only display the Variation Image Gallery and not the product video and product gallery simultaneously.

It is a default functionality of the Variation Gallery option and You can post the request to our taskboard https://www.8theme.com/taskboard/ , so our dev team can read it there.

If it receives enough votes from other customers, our development team will consider adding it to one of the upcoming updates.

Such a thing may be not implemented yet due to the complexity of the implementation process, unfortunately.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Harsha,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @It,

Unfortunately, it is not possible to add the chat icon to the bottom menu in mobile without extra customization.

However, you can use custom CSS code to change its place to just above the mobile bottom menu.

Please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and check back to your site after clearing the browser cache:

.crisp-client .cc-tlyw .cc-kxkl .cc-nsge {
    margin-bottom: 50px !important;
}

The result should look like this: https://postimg.cc/dkZQGJGM

Best Regards,
8Theme’s Team

Hello, Cristina,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

Hello, mady,

We have resolved your issue. Please clear your browser cache and revisit your site. Additionally, we have commented out the CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS. https://postimg.cc/zyVGmLS8

We have created a video for you to view on your website for further reference. https://www.veed.io/view/b4b1dbb2-58fe-47f3-a2b3-484fc9350c24?sharingWidget=true&panel=share

You can customize the background color of your site under XStore > Theme Options > Styling/Colors and save your changes.

Please refer to the image provided at the following link for further reference: https://postimg.cc/Jtk00H9n

Best regards,
8Themes Team.

Hello @lorna,

We would like to remind you that you can only import one demo on a single site at a time. Attempting to import multiple demos on the same site could cause damage to the site.

If you wish to import other demo sections on your site, you may use the XStore Studio functionality as outlined here: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/.

We hope this information is helpful.

Best regards,
8Themes Team.

Hello @mch,

If you would like to transition your website from one page builder to another, we recommend starting from the beginning to avoid any potential issues or distortions.

We invite you to review the design elements available on our Theme here: https://xstore.8theme.com/#design-elements. Please select the one that best suits your requirements for your website.

We also suggest that you watch and follow the instructions provided in this video: https://www.8theme.com/documentation/docs/elementor-live-copy-option/.

Additionally, you can view the possible designs for the image gallery element here: https://xstore.8theme.com/elementor/demos/minimal-fashion02/gallery-element/.

We hope this information is helpful.

Best regards,
8Theme’s Team