Forum Replies Created

Viewing 30 posts - 8,881 through 8,910 (of 13,162 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 27, 2023 at 05:43

    Hello, @Atip,

    Thank you for purchasing our theme and for contacting our support center.

    If you would like to change the type of the search, please navigate to XStore > Theme Options > Header builder > Search > Type > Select full-width search and publish it.

    For further reference, please refer to the image provided at the following link: https://imgur.com/y2ADO5D

    We hope this will solve your issue.

    If you have any additional questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 27, 2023 at 05:28

    Hello, @Patronela,

    We have conducted a review of your website on a mobile device and have not encountered any issues. The Wishlist icon appears to be visible only on mobile devices. Have you been able to resolve this?

    For your reference, please watch here: https://www.veed.io/view/c3667474-1d07-4b0f-a83e-708b7d16a894?sharingWidget=true&panel=share

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 27, 2023 at 05:06

    Hello, @Tyler,

    Thank you for purchasing our theme and for reaching out to our support center.

    If you would like to modify the Footer, please watch and follow the steps shown in the video at the following link: https://www.youtube.com/watch?v=gY-x4m47Duo

    If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to help.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 27, 2023 at 05:01

    Hello, @shivshahiitdepartment

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We would appreciate it if you could provide us with more details about your issue, as well as a screenshot of the issue and the URL of the page on which you are facing the issue for better reference.

    You may upload the screenshots on https://imgbb.com/ and paste the links here.

    Additionally, please share your WordPress Admin login details in the private content area of this topic, so that we can investigate the issue further. The details should be provided in the following format:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    We strongly recommend that you take a complete backup of your site before proceeding.

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 26, 2023 at 10:05

    Hello, @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 26, 2023 at 09:46

    Hello, @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 26, 2023 at 09:31

    Hello, @PR,

    We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

    If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

    Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of the upcoming updates.

    OR

    You can use any third-party plugin for it, which better meets your requirements but at your own risk.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 26, 2023 at 09:03

    Hello, @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 26, 2023 at 08:41

    Hello, @PR,

    Thank you for using our theme and for reaching out to us.

    We have created a video tutorial on our test site to help you resolve your issue. Please watch the video in its entirety and follow the steps outlined.
    https://www.veed.io/view/7153f0bc-9485-41cb-91f4-96387a6631be?sharingWidget=true&panel=share

    We hope this will be of assistance.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 26, 2023 at 08:31

    Hello, @Francois,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    If you would like to make the attribute type the same as the reference demo site, please navigate to the WordPress dashboard, select Products, Attributes, Edit Attribute, choose the type Select, and update it.

    We recommend that you clear your cache and revisit your site.

    Please refer to the image provided at the following link for further reference: https://imgur.com/tBlDbGy

    We hope this will solve your issue.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 26, 2023 at 07:05

    Hello @stefan,

    We recommend that you ensure you are using the most up-to-date version of the Theme and Core plugin. If not, please try updating the theme and core plugin and then recheck the patches.

    We hope this will resolve your issue. If not, please provide your site’s WP Admin URL and credentials in the private content area of this topic so that we can further investigate and assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 26, 2023 at 06:53

    Hello @PR,

    We have noticed that you have used a static block for a particular section and there appears to be some unusual margins set. We would like to investigate further and request that you provide us with your WordPress Admin URL and credentials via the private content area of this topic.

    We look forward to assisting you.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 26, 2023 at 06:46

    Hello PR,

    Thank you for your inquiry. Unfortunately, this is not a default functionality. However, you can leave a request for adding such functionality on the Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of the upcoming updates.

    Alternatively, you may contact our partners at Codeable for additional customization services. They will be able to quickly and efficiently perform your task with high quality – https://codeable.io/?ref=qGTdX

    We appreciate your interest in our products and services.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 26, 2023 at 06:40

    Hello @PR,

    Thank you for your inquiry. By default, web content, whether it is a static block or any other type of content, is displayed from left to right and top to bottom. There is no existing functionality to change this behavior, apart from custom coding.

    We appreciate your understanding.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 26, 2023 at 06:10

    Hello, @PR,

    Thank you for letting us know that you will look into the solution we provided.

    We appreciate your cooperation and are here to assist you further if you have any questions or need additional support.

    Have a nice day.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 26, 2023 at 05:57

    Hello @Rc Trends,

    Thank you for purchasing our theme and for reaching out to our support center.

    We kindly ask that you please read and follow the instructions regarding the Newsletter popup in our theme documentation, which can be found here. https://www.8theme.com/documentation/docs/xstore-newsletter-popup/

    We appreciate your cooperation and thank you for your support.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 26, 2023 at 05:52

    Hello, @shivshahiitdepartment,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We would appreciate it if you could provide us with more details about your issue, as well as a screenshot of the issue for better reference.

    You may upload the screenshots on https://imgbb.com/ and paste the links here.

    Additionally, please share your WordPress Admin login details in the private content area of this topic, so that we can investigate the issue further. The details should be provided in the following format:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    We strongly recommend that you take a complete backup of your site before proceeding.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 26, 2023 at 05:43

    Hello, @Patronela,

    Thank you for the update! We’re glad to hear that your developer has resolved the issue.

    If you have any further questions or need assistance with anything else, please don’t hesitate to reach out. We’re here to help!

    This topic is now closed.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 26, 2023 at 05:40

    Hello, @PR,

    You’re welcome! We’re glad to hear that it worked out for you. We appreciate your kind words and we’re always here to help you.

    If you have any more questions or need further assistance, feel free to reach out.

    This topic is now closed.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 26, 2023 at 05:34

    Hello, @eulice

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    If you would like to add a tab below the product description, please create a static block under WordPress Dashboard > Static Blocks > Add New. You can then edit/add content to it using Elementor. After that, navigate to Xstore > Theme Option > Woocommerce > Single Product Builder > Add Custom HTML Widget in the section as per your requirements. Then, edit the Custom HTML Widget settings and select the specific static block as per your requirements and publish it.

    Please refer to the image provided at the following link for further reference: https://imgur.com/t2jbGDo

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 26, 2023 at 05:22

    Hello, @amd4ever

    Thank you for using our theme and for contacting us.

    1. If you would like to change the header search bar on desktop, please navigate to XStore theme options > Header builder > Search > Type > Select as per your requirement and publish it.

    Furthermore, Our XStore theme offers users the flexibility to install a pre-built header from any of our available demos under XStore > Theme Options > Header Builder > Header Template.

    Please refer to the images provided at the following link for further reference: https://imgur.com/ynbTHER and https://imgur.com/l86RMXw

    2. If you would like to make the mobile header similar to the reference screenshot, please navigate to XStore > Theme Options > Header builder > Mobile menu > Add/set elements in a mobile header from the element bar and modify elements settings as per your requirement and publish

    For your reference, see attached image: https://imgur.com/pA4lsn9

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 24, 2023 at 17:06

    Hello, @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 24, 2023 at 10:12

    Hello @PR,

    In order to remove the date from the search result under the pages search, please copy and paste the following CSS code to Xstore >> Theme Options >> Theme Custom CSS >> Global CSS and check back to your site after clearing the browser cache. This should solve your issue.

    .et_b_header-search .post-date {
        display: none !important;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 24, 2023 at 10:03

    Hello @Kennylinno1,

    Which plugin is requesting a license code? We kindly ask that you create a new topic and provide your WordPress Admin URL and credentials in the private content area of that topic. We will then investigate the issue and provide assistance.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 24, 2023 at 10:00

    Hello, @PR,

    Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

    If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

    OR

    We recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 24, 2023 at 09:57

    Hello Adnane,

    When you deactivate the license from your site, your work will not be lost, however, you will not be able to update the theme or use the core features.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 24, 2023 at 09:55

    Hello @atahan,

    In order to rename the tabs of the single product page, please refer to the official documentation of WooCommerce at the following link: https://woocommerce.com/document/editing-product-data-tabs/#section-2.

    We hope this information is helpful.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 24, 2023 at 09:39

    Hello, @PR,

    To show the newly added attribute for a specific product on your website, you can follow these steps:

    1. Log in to your WordPress admin panel.

    2.Navigate to “Products” and click on “All Products.”

    3. Find and edit the specific product for which you want to display the attribute.

    4. Within the product editor, locate the “Product Data” section.

    5.Click on the “Attributes” tab.

    6.You should see a list of attributes that have been created. Find the attribute you added and check the box next to it to enable it for this product.

    7.Save the changes to update the product.

    Once you’ve completed these steps, the newly added attribute should be visible on the product page for the specific product you edited. Customers will be able to see and select the attribute when viewing that product

    Remember to clear any caching plugins or server-side caching if you do not see the changes immediately on the front-end of your website.

    Additionally, you can find an official Woocommerce article about product attributes here: https://woocommerce.com/document/managing-product-taxonomies/#product-attributes.

    We hope this will solve your issue.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 24, 2023 at 09:04

    Hello, @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 24, 2023 at 08:55

    Hello, @PR

    You’re welcome! We’re glad to hear that it worked for you.

    If you have any more questions or need further assistance, feel free to reach out to us.

    Have a fantastic weekend!

    Best Regards,
    8Theme’s Team.

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    Viewing 8,910 results - 8,881 through 8,910 (of 13,162 total)
Viewing 30 posts - 8,881 through 8,910 (of 13,162 total)
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