Hello @PR,

We kindly request that you purchase the support extension from Envato. Please read and follow the instructions provided in our theme documentation here: https://www.8theme.com/documentation/documentation/troubleshooting/how-to-renew-support-period/.

Best Regards,
8Theme’s Team

Hello @eulice,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We recommend disabling all third-party plugins (including cache plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello @eulice,

Thank you for contacting us and for using XStore.

If you would like to remove the square button image, please edit the Home Page > Xstore Options > Style > Custom Background Image > remove the URL of the image and click Update.

For further reference, please refer to the image provided at the following link: https://imgur.com/193PoS1

We hope this will solve your issue.

Best Regards,
8Theme’s Team

Hello, @oranemarketing,

Thank you for choosing XStore as your WooCommerce WordPress theme.

If you would like the registration form to appear in the Login form, please navigate to the Dashboard >> WooCommerce >> Settings >> Accounts & Privacy and ensure that the option to create an account on the “My Account” page is enabled. (Please refer to the image provided: https://postimg.cc/c6fHbcWJ

We hope this will solve your issue.

Best regards,
8Theme’s Team

Hello, @Tyler,

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello @PR,

We suggest that you navigate to WP-Dashboard >> Static Blocks and create a new static block. You can then use the “Accordion or General Tabs” element and set it according to your requirements.

Once you have published it, please navigate to Xstore >> Theme Options >> WooCommerce >> Single Product Builder and use the “Custom HTML” widget. Select the particular static block to show in the desired location and publish it.

Please refer to the screenshots provided below for further guidance.

https://postimg.cc/D4QtnwLS
https://postimg.cc/23mY9s41

Best Regards,
8Theme’s Team

Hello, @PR,

Thank you for contacting us and for using XStore.

1. You can review and adjust all available settings for the cart under XStore > Theme Options > Header Builder > Cart.

2. on their popup cart, they give options on to add other products (before you go)

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

OR

You can use any third-party plugin for it, which better meets your requirements but at your own risk.

3.The bottom section near the checkout button shows safety badges.

We kindly ask that you please read and follow the instructions written in our theme documentation. https://www.8theme.com/documentation/xstore/xstore-features/xstore-sales-booster-feature-safe-secure-checkout/

you may use the next shortcode and put [etheme_sales_booster_safe_checkout] shortcode anywhere you want. It will output all the same content that you set up in the settings above.

Please refer to the image provided at the following link for further reference: https://imgur.com/IhCyuaX and https://imgur.com/65XVhhn

We hope this helps.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @PR,

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of the upcoming updates.

OR

You can use any third-party plugin for it, which better meets your requirements but at your own risk.

Best Regards,
8Theme’s Team

Hello @eulice,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We recommend disabling all third-party plugins (including cache plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello @kanompunk,

Thank you for selecting XStore as your WooCommerce WordPress theme.

We are pleased to inform you that your issue has been resolved. To ensure the changes take effect, please clear your browser cache and revisit your site. We have disabled the “Remove Query Strings From Static Resources” option under XStore > Theme Options > Speed Optimization, which has resolved your issue.

For further reference, please refer to the image provided at the link below.
https://postimg.cc/KRns6wfW

Should you have any additional questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @Marta,

We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty-Three, to ensure that the issue persists regardless of the theme.

If the issue persists, it would indicate that the issue is not related to our theme and you would need to reach out to the WordPress support for assistance.

If the issue is resolved with the default WordPress theme, it should also be resolved with our theme.

Best Regards,
8Theme’s Team

Hello @stan4o12,

We understand your concern regarding the slow speed of your WordPress website. While large file sizes can be a contributing factor to slower loading times, they are not the only factor that affects website performance. There are several other aspects to consider when diagnosing and improving the speed of your WordPress site. We have provided a few suggestions below that may help.

1. Optimize your images: Large image files can significantly slow down your website. Make sure to optimize your images by compressing them without sacrificing too much quality. You can use various image optimization plugins or online tools to achieve this.

2. Cache your website: Caching helps reduce the server load and improves page load times by storing a static version of your web pages. Consider using a caching plugin, such as WP Rocket, to improve the performance of your site.

3. Minify and combine files: Minifying your CSS and JavaScript files can reduce their size by removing unnecessary whitespace and comments. Additionally, combining multiple files into one can reduce the number of server requests and speed up your website.

4. Evaluate your hosting provider: The hosting provider plays a crucial role in website performance. Ensure you are using a reliable hosting service optimized for WordPress. Consider upgrading to a better hosting plan or switching to a hosting provider that specializes in WordPress hosting.

5. Limit the use of plugins: Excessive use of plugins can slow down your website. Evaluate your plugin usage and deactivate or remove any unnecessary plugins. Opt for lightweight and well-coded plugins that have a positive impact on performance.

We have further options in our theme related to Speed Optimization, which can help you to increase the speed of your site. You can find more information about it in our theme documentation here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ & https://www.8theme.com/documentation/documentation/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/.

Best Regards,
8Theme’s Team

Hello @Ani,

We are pleased to inform you that our XStore Studio theme functionality allows you to import different demos and sections to your website and customize them to meet your needs.

For more information, please refer to our theme documentation at the following link: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

Best Regards,
8Theme’s Team

Hello @Namaste,

Thank you for your kind words regarding our customer service. It was our pleasure to be of assistance. If there is anything else we can do for you, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Ms Morbenia Morbeck,

Thank you for your kind words and support.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

This topic is now closed.

Kind Regards,
8theme team.