Forum Replies Created

Viewing 30 posts - 8,761 through 8,790 (of 13,162 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 10, 2023 at 05:24

    Hello, @atahan,

    Thank you for using our theme and for contacting us.

    To change the color of the “Request a Quote” button, please go to Xstore > Theme Options > Woocommerce > Single Product Builder > Request a Quote > WCAG Color and select the desired color. Once you have made your selection, please click “Publish” to save your changes.

    Please refer to the attached image for your reference. https://imgur.com/SDBcNB9

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 8, 2023 at 16:58

    Hello @mariusz,

    We have already been in contact with you via email. Please review our response and reply accordingly.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 8, 2023 at 10:18

    Hello, @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 8, 2023 at 10:11

    Hello, @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 8, 2023 at 10:09

    Hello, @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 8, 2023 at 09:50

    Hello, @redarmy2023,

    Thank you for contacting us and for using XStore.

    General site speed depends on many factors – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ , not just on the theme.

    Google Pagespeed always scores 20-50 points for mobile performance for 99% of websites built with WordPress.

    We suggest that you follow the instructions provided by Google PageSpeed Insights, for example: https://postimg.cc/hJ76mMnj

    Eliminate render-blocking resources – you may try solutions described here https://onlinemediamasters.com/eliminate-render-blocking-resources-wordpress/

    Reduce initial server response time – contact your hosting provider, because it is server-side.

    Slow loading times can be frustrating for website visitors, especially on mobile devices. Here are some suggestions to improve the loading speed of Elementor on your website:

    1. Optimize Images: Large image sizes can significantly impact loading times. Make sure to compress and optimize your images before uploading them to your website.

    2. Minify CSS and JavaScript: Reduce the file sizes of your CSS and JavaScript files by minifying them. This removes unnecessary characters, spaces, and comments. You can use plugins like WP Rocket to handle this optimization.

    3. Content Delivery Network (CDN): Consider using a CDN service like Cloudflare or MaxCDN. A CDN stores copies of your website’s static files (CSS, JavaScript, images) on servers located in different geographic locations. This reduces the distance between the user and the server, resulting in faster loading times.

    4. Lazy Loading: Implement lazy loading for images and videos. Lazy loading defers the loading of non-visible media until the user scrolls to that section, which helps improve initial page load times.

    5. Reduce External Requests: Minimize the number of external requests your website makes, such as scripts and stylesheets from third-party sources. Each request adds to the loading time, so try to limit them only to essential elements.

    6. Evaluate Server Performance: While your server provider may have indicated no issues, it’s still worth assessing the performance of your server. Ensure that your hosting plan meets the requirements of your website’s traffic and consider upgrading if necessary.

    Implementing these optimizations should help improve the loading speed of Elementor on your website, particularly on mobile devices. Remember to monitor your site’s performance using tools like Google PageSpeed Insights or GTmetrix to measure the impact of your changes and identify any remaining issues.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 8, 2023 at 09:43

    Hello, @jabenalcazar,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    You can enable the Product Added Notification type as a popup. To do so, please navigate to Xstore > Theme Options > Woocommerce (Shop) > Shop > Shop page Layout > Product Added Notification > Select PopUp and Publish it.

    For your reference, please see the attached image.
    https://imgur.com/omu4Vh2

    Additionally, the checkout button is available by default in the PopUp. Please see the attached image. https://imgur.com/Y8nyA8T

    If you would like to modify the popup, We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

    If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

    Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 8, 2023 at 08:19

    Hello, @Ammarzo,

    We have uploaded a video to another video-sharing site. Please view the video here: https://streamable.com/qmve1g

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 8, 2023 at 07:51

    Hello, @alimrangpby,

    We appreciate your feedback and are glad to know that you are satisfied with our product and services.

    We kindly request you to consider leaving a 5-star rating for our theme and customer and technical support by visiting http://themeforest.net/downloads. Your feedback and positive review would not only help us improve our product but also encourage us to provide better support in the future. It means a lot to us and we are grateful for your support.

    If you have any further queries or concerns, please feel free to contact us anytime. We are always here to assist you.

    Thank you again for choosing our product and services.

    This topic is now closed!

    Best regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 8, 2023 at 07:20

    Hello, @alimrangpby,

    In order to solve your issue, Please copy and paste the following CSS code into Xstore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache. This should resolve your issue and the result should look like this: https://imgur.com/FfcWP75

    @media  (max-width: 767px) {
    .single-product-builder .single_add_to_cart_button.button{
         margin-top: 15px !important;
    }
    }

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 8, 2023 at 06:52

    Hello, @devine721,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    1. We have confirmed that the Live Copy/Paste Elementor option is functioning correctly on our test site.

    Please note, that “Live Paste” was activated elements from this page -https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/ Not for other demos.

    2. Further, Live Copy/Paste feature for Elementor Page Builder, you can watch this video: https://www.youtube.com/watch?v=MYei56eV7mU&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=23

    3. We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 8, 2023 at 05:59

    Hello Ms. Morbenia Morbeck,

    Thank you for using our theme and for reaching out to us.

    In order to resolve your issue, please refer to the instructions provided in the official Elementor article: https://elementor.com/help/elementor-widget-panel-not-loading/.

    We hope this will be of assistance.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 8, 2023 at 05:43

    Hello, @Krzysztof,

    Thank you for your feedback and for sharing your workaround. We understand that using a different plugin to create different prices per WordPress role has temporarily resolved your issue with Yoast SEO and Catalog Mode. We appreciate your suggestion to rethink how Catalog Mode works, and we will definitely pass it along to our development team for consideration. We’re always looking for ways to improve our products and make them more user-friendly. If you have any further questions or suggestions, please feel free to let me know.

    Kind Regards,
    8theme team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 8, 2023 at 05:37

    Hello @sint0,

    We are delighted to have you here. If you are satisfied with our Theme and Customer and Technical Support, we would greatly appreciate it if you could leave a 5-star rating for us on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would help us to continue to provide updates and dedicated support in the future.

    Thank you for reaching out to us.
    We hope you have a wonderful day.

    Sincerely,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 8, 2023 at 05:36

    Hello, @Ani,

    Thank you for your response. However, your provided login details are not site wp-admin credentials.

    I’ve created both categories with their subcategories but the skincare part doesn’t work – https://ibb.co/TgCDFqD

    In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 8, 2023 at 05:30

    Hello, Luke,

    We would like to confirm if you have translated the XStore Core plugin and WooCommerce plugin in addition to the XStore Theme.

    We kindly ask you to please try to translate the words in XStore Theme, XStore Core plugin, and WooCommerce plugin as well. For more information, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/.

    If the issue persists, please provide us with screenshots of the words that you are unable to translate, as well as your site’s WP Admin URL and credentials, in the private content area of this topic. We will then investigate the issue further and provide assistance.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 8, 2023 at 05:23

    Hello @Juergen,

    We kindly request that you copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After doing so, please clear your browser cache and check back to your site.

    .content-grid2 .meta-post-timeline {
        background-color: var(--et_active-color) !important;
        border-color: var(--et_active-color) !important;
    }

    The result should look like this: https://postimg.cc/8Fqy8ncS

    We thank you for your cooperation and look forward to your response.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 7, 2023 at 10:03

    Hello, @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 7, 2023 at 09:59

    Hello, @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 7, 2023 at 09:45

    Hello, @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 7, 2023 at 09:39

    Hello, @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 7, 2023 at 09:23

    Hello, @Ammarzo,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We have recorded a video on our test site to help you add custom images and text to the category page section. Please watch the video in its entirety and follow the steps shown. https://www.veed.io/view/8ed9e558-123a-4b4d-b165-a3657c1a8b85?sharingWidget=true&panel=share

    We hope this will resolve your issue.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 7, 2023 at 09:18

    Hello @Ammarzo,

    We are delighted to have you here. If you are willing, we would greatly appreciate it if you could leave a 5-star rating for our Theme and Customer and Technical Support on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would help us to continue to provide updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for reaching out to us. Have a wonderful day!

    This topic is now closed.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 7, 2023 at 08:51

    Hello, @Ammarzo,

    Thank you for contacting us and for using XStore.

    Please enable Product categories in Appearance > Menus > Screen options https://prnt.sc/VpH6YeIwUcVr , then you will get – https://prnt.sc/GtTwXQDu4DJG

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 7, 2023 at 08:22

    Hello, @Fantasy Prints,

    Thank you for allowing us to assist you with your issue. We are pleased to have been able to provide a resolution.

    If you have any additional questions or require further assistance, please do not hesitate to reach out. We are here to help.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 7, 2023 at 08:16

    Hello, @Ani,

    1. If you would like to change the Footer color, please navigate to WordPress dashboard > Appearance > Widget > Footer column 1 > 8theme- static block > See block name and then go to Static blocks > edit particular Footer block with page builder and select color as per your requirement and update it.

    Please refer to the image provided at the following link for further reference: https://imgur.com/cET6vid & https://imgur.com/dmj3dL6

    2. If you would like to change the text of the top header widgets, please navigate to XStore > Theme Options > Header builder > Top header > edit widget settings as per your requirements and Publish it.

    Please refer to the image provided at the following link for further reference: https://imgur.com/a082rbf & https://imgur.com/1Y6dVo8

    3. If you would like to change the text of the Copyrights section in the footer, please go to Static block > Edit footer block > There you have to change the text as per your requirements.

    Please refer to the image provided at the following link for further reference: https://imgur.com/e1YW629 & https://imgur.com/i3jYk0G

    4. If you would like the registration form to appear in the Login form, please navigate to the Dashboard >> WooCommerce >> Settings >> Accounts & Privacy and ensure that the option to create an account on the “My Account” page is enabled. (Please refer to the image provided: https://postimg.cc/c6fHbcWJ

    To enable social logins, please read and follow the instruction written in our theme documentation here: https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

    5. Yes, it is possible to create a main menu that links to the respective categories.

    I’ve created both categories with their subcategories but the skincare part doesn’t work – https://ibb.co/TgCDFqD

    Could you please share your site WP-ADMIN Login details in the below-listed format in the private content area of this topic, on which you are facing the issue so that we’ll check and assist you accordingly?

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    We kindly recommend that you take a complete backup of your site before proceeding.

    6. We have conducted a review of your website and have not identified any issues. The specified section appears to be functioning correctly. It is likely a caching issue on your end. We recommend clearing your browser cache and revisiting the website.

    Please see the attached image for reference.https://imgur.com/hixu29s

    Kind Regards,
    8theme team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 7, 2023 at 06:32

    Hello, @Fantasy Prints,

    1. We are pleased to inform you that we have resolved your issue. It was due to the Elementor plugin option “CSS Print Method”, which we have set to “Internal Embedding” and it solved the issue. Please refer to the screenshots listed below:

    https://postimg.cc/143cyWyk
    https://postimg.cc/LJLjxwV1

    2. We understand that you are inquiring about the green alert referenced in the image (https://imgur.com/IbKVVKc). To resolve this issue, please navigate to Xstore > Theme Options > Styling/Colors > Alerts and change the background color from there.

    The issue was caused by a third party plugin named “Add Expires Headers & Optimized Minify” which was overriding the theme options. We have deactivated the plugin and the issue has been resolved. Please refer to the screenshots listed below for further information:

    https://postimg.cc/p9LmbSHr
    https://postimg.cc/Wqn83KhK
    https://postimg.cc/Vd2gNj6z

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 7, 2023 at 06:03

    Hello, @brndvnrdn,

    If you would like to enable or disable the sticky add to cart feature on the single product page, please navigate to XStore > Theme Options > Woocommerce > Single product builder > Add to cart & Quantity > Sticky Cart and toggle it ON. Once you have done this, please remember to publish the changes.

    For further reference, please refer to the image provided at the following link: https://imgur.com/RyZDOps

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 7, 2023 at 05:56

    Hello, @alimrangpby,

    Thank you so much for purchasing our theme and contacting our support center.

    Do you mean that you would like to have both an “Add to Cart” and a “Buy Now” button on the same line when viewed on a mobile device?

    we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 6, 2023 at 10:04

    Hello, @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
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    Viewing 8,790 results - 8,761 through 8,790 (of 13,162 total)
Viewing 30 posts - 8,761 through 8,790 (of 13,162 total)
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