Hello, @cheyingtan,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @PR,

Thank you for your response.

4. If you would like to modify the width of the menu when it is not opened (horizontally), please navigate to XStore > Theme Options > Header builder > Header Vertical > STYLE > Header Width (Px) and adjust it to your desired size.

Please refer to the image provided at the following link for further reference: https://imgur.com/UXMQvRb

5. & 6. If you would like to assign a static block (mega menu) to the menu items in the vertical header menu, we have created a video tutorial on our test site. Please watch the video in its entirety and follow the steps shown. https://www.veed.io/view/08396385-a2fe-4d63-bcf8-0b1787e34e6e?sharingWidget=true&panel=share

We hope this helps.

7. We would appreciate it if you could provide a screenshot of the menu on which you would like to add a scroll feature that pops out and provide a detailed description of your issue. This will enable us to further investigate and provide assistance.

Best Regards,
8Theme Team.

Hello, @Mr Baker,

Thank you for your response.

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm the changes. We have enabled and then disabled the Progress Bar in Sale Booster > Progress Bar, which has resolved your issue.

For further reference, please refer to the image provided at the following link in the private content area.

Best Regards,
8Theme’s Team

Hello Mr. Baker,

In order to assist you with your inquiry, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
8Theme’s Team

Hello Mr. Baker,

We suggest you visit XStore > Sales Booster > Progress Bar to edit the settings according to your needs or disable the feature if you do not wish to use it.

Best Regards,
8Theme’s Team

Hello, @PR,

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

Well, you can hide some filters using the Custom CSS code, please share the page URL and the screenshots of those filters, so that I will check and provide you the Custom CSS for it.

If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team

Hello @amiseo,

You can find all the settings related to speed and cache under XStore >> Theme Options >> Speed Optimization. We suggest that you disable each option one by one and observe the results.

Alternatively, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
8Theme’s Team

Hello, @Cr3atorf1lm,

If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.

If the issue still persists then please share the screenshot of the section you are talking about also In order to assist you with your inquiry, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
8Theme’s Team

Hello, @PR,

Thank you for contacting us and for using XStore.

If you would like to display the brand name on archive pages, please navigate to XStore > Theme Options > Woocommerce (Shop) > Shop Elements > Brands > Show On Archives and toggle it to ON, then click Publish.

For further reference, please refer to the image provided at the following link: https://imgur.com/qxzc5Px

We hope this will resolve your issue.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @PR,

Thank you for contacting us and for using XStore.

1. If you would like to add text in the vertical header section, we have recorded a video for you on our test site. Please watch it in its entirety and follow the steps shown in the video. https://www.veed.io/view/4a1d65f0-068a-49c3-8865-dcb3481813bd?sharingWidget=true&panel=share

We invite you to read our theme documentation here for further information. https://www.8theme.com/documentation/xstore/xstore-features/vertical-header/

2. Yes, you may add a logo/image for that section. To do so, please go to XStore > Theme Options > Header builder > Header Vertical > LOGO SETTINGS > Custom Logo > Select image as per your requirements and publish it.

For further reference, please refer to the image provided at the following link:
https://imgur.com/RCFQDHU

3.If you would like to change the vertical menu type, please navigate to XStore > Theme Options > Header builder > Header Vertical > MENU SETTINGS > Menu Type and select the type that best suits your needs. Once you have made your selection, please remember to publish it.

For further reference, please refer to the image provided at the following link: https://imgur.com/IwQYWup

Best regards,
8Theme’s Team.

Hello, @atahan,

Thank you for using our theme and for contacting us.

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm the changes.

We have edited the page with Elementor > edit specific image > Style > Select width & Max Width 100% and updated it, which has resolved your issue.

For further reference, please refer to the image provided at the following link: https://imgur.com/8YFKAmI

Best Regards,
8Theme’s Team

Hello, @Ani,

1. a. We have successfully debugged the issue and provided a comprehensive explanation of how to configure it or where it has been configured. If the newsletter is not displaying correctly, we recommend creating a new form as desired and then selecting it for display.

1. b. This is the menu sidebar of the My Account page, which has been generated by WooCommerce. Therefore, our theme does not have any influence on it.

If you would like to remove certain items from the menu sidebar, you will need to use custom CSS. Please let us know which items you would like to remove, and we will provide you with the necessary custom CSS.

If you would like to change the color of the items, please provide us with a screenshot so that we can provide you with the custom CSS to do so.

2. Would you be able to provide a screenshot of the strings/text which are not appearing in Loco Translate so that we can further investigate and provide assistance?

You may upload the screenshots on https://imgbb.com/ and paste the links here.

3. We have prepared a video tutorial for you to help you translate the text into the theme core plugin language files. Please watch it here and follow the steps: https://www.veed.io/view/89f1fd02-4c5c-4ff9-94c7-81c3eb1adfcd?sharingWidget=true&panel=share

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, @PR,

In order to set the menu item image for all departments, you can change or remove the menu item images from the Appearance > Menu section. Please refer to the image provided here: https://ibb.co/hYMvHrN

The dropdown menu for all departments is sourced from a Static block, which can be easily edited or changed using Elementor according to your requirements. Please refer to the images provided at the following links: https://ibb.co/WfzPC0g, https://ibb.co/MkP26wp, and https://ibb.co/Q6ds2YQ.

Note: You are welcome to use any icon image in the image box as per your needs.

Images (.png and .jpg) were used in the menu on the demo.
There is no such set anymore, but we can provide you with alternative sets where you will definitely find something for yourself –
https://www.flaticon.com/packs/devices-57?word=electronic
https://www.flaticon.com/packs/electronics-device-4?word=electronic
https://www.flaticon.com/packs/electronic-devices-98?word=battery
https://www.flaticon.com/packs/electronic-devices-55?word=electronic
https://www.flaticon.com/packs/computer-peripherals-23?word=electronic
https://www.flaticon.com/packs/computing?word=devices

Furthermore, we invite you to watch this video – https://www.youtube.com/watch?v=7QluEYxznKs – which explains how to create an All departments menu with static blocks.

We hope this information helps. If you have any further questions, please do not hesitate to reach out to us.

Kind Regards,
8Themes Team.

Hello, @KangJW,

In order to assist you with your inquiry, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

And also please share the URL of the product as well, so that we will try to check on that particular product as well.

Best Regards,
8Theme’s Team

Hello, @PR,

A cookie is an information that a website puts on a user’s computer. Cookies store limited information from a web browser session on a given website that can then be retrieved in the future. They are also sometimes referred to as browser cookies, web cookies, or internet cookies.

Please refer to our theme documentation on cookies here: https://www.8theme.com/documentation/xstore/support/cookies/

You can add cookies to your website by utilizing plugins as well, There are several popular options available in the WordPress plugin repository, such as “Cookie Notice” and “GDPR Cookie Consent.”

Note: Please use any third-party plugin on your site at your own risk, we do not provide support for any third-party plugin.

Best Regards,
8Theme’s Team