Tony Rodriguez

Hello, @Elvis,

Thank you so much for purchasing our theme and contacting our support center.

Upon reviewing your website, it appears that Hostinger CDN is currently being utilized. We kindly recommend that you clear the cache from the CDN and access your site using a fresh browser to see the updates. For your reference, please view the image provided in the private content area at the following link: (https://paste.pics/edit/R4YG9).

Additionally, it has been observed that changes are not being reflected on the frontend of your website. This issue seems to be related to caching. We suggest deactivating any cache plugins and clearing the cache from the CDN to resolve this problem.

Should the issue persist, we respectfully request that you provide your site’s wp-admin access credentials in the designated private content area. This will allow us to review your settings thoroughly and provide you with the most effective support.

We kindly recommend that you take a complete backup of your site before proceeding.

We hope you find this information useful. Should you have any further questions or require additional assistance, please feel free to contact us.

Best regards,
The 8Theme Team

Hello, @Makerpax,

Thank you for contacting us and for using XStore.

Should you prefer to edit your site using the Customizer instead of Elementor, please follow these steps:

1. Navigate to Xstore Builders.
2. Select ‘Product Archive Builder via Elementor’.
3. Remove the existing condition.
4. Then, proceed to Xstore > Theme Options > WooCommerce > Shop.
5. Make the necessary edits as per your requirements and publish the changes.

For your reference, we have included relevant images in the private content area of our support site.

We trust this guidance will be of assistance to you. Should you require further help, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Makerpax,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We would like to inform you that the header on your second site has been constructed using Elementor, which is why the XStore editing panel is not available through the customizer for this particular header.

To edit your header, please proceed to XStore Builders > Header Builder via Elementor. Here, you can make the necessary modifications as per your requirements and update accordingly.

For detailed guidance, we encourage you to consult our theme documentation, which can be accessed here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

We hope this information is helpful to you. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @heljohns,

You are welcome.

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

Hello, @mohammad,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. The resolution involved deactivating the Litespeed Cache Plugin on your website.

Following this adjustment, it appears that the problem was related to caching. After deactivating the Cache Plugin, the categories on your site are now functioning correctly. We recommend that you clear your browser’s cache and access your site using a fresh browser session to ensure that everything is working as expected.

Should you require any further assistance or have additional questions, please do not hesitate to contact us. We are committed to providing you with the support you need.

Best regards,
The 8Theme Team

Hello, @lycbr,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

2/ Could you kindly provide a detailed description of your request or specify the goal you wish to achieve? Additionally, for us to assist you effectively, please provide your site’s wp-admin access credentials in the designated private content area.

We kindly recommend that you take a complete backup of your site before proceeding.

We look forward to addressing your needs promptly.

Best regards,
The 8Theme Team

Hello, @lyana,

Thank you for your response.

1/ We are pleased to inform you that we have successfully tested the Motion Effects Sticky Option using a FlexBox Container on our test site, and it is functioning correctly. For your reference, a demonstration video has been provided in the private content area of our website.

This resource will guide you on how to configure motion effects sticky options for Flexbox Containers effectively.

2/ Please note, currently, the XStore Sticky Content option is not available for Flexbox Containers. However, you can utilize the motion effect feature for sticky content within a Flexbox Container.

We hope you find this information helpful. Should you need any further assistance or have additional questions, please feel free to contact us. We are here to support you.

Best Regards,
The 8Theme Team

Hello, @Aaron,

Thank you for contacting us and for using XStore.

We are pleased to inform you that upon reviewing your website, we have found it to be functioning correctly. For your reference, we have recorded a video demonstrating the functionality, which you can view in the private content area.

It appears that the issue you encountered may be related to browser caching. We kindly suggest clearing your browser’s cache or accessing your site using a new instance of Google Chrome to see if this resolves the issue.

Should you require further assistance, we encourage you to initiate a new topic on our support forum at [XStore WordPress Support Forum](https://www.8theme.com/forums/xstore-wordpress-support-forum/). This will ensure a streamlined support process and prevent any inconvenience.

Thank you for your understanding and cooperation.

Best Regards,
The 8Theme Team

Hello, @lyana,

Thank you so much for purchasing our theme and contacting our support center.

We are currently reviewing your request and require further details to proceed effectively. Could you please provide a more detailed description of your issue or clarify your specific requirements and objectives? This information will enable us to understand your situation better and provide the appropriate assistance.

Additionally, for a more comprehensive analysis, kindly provide the URL of the page where you are experiencing the issue, along with screenshots highlighting the relevant areas. This will greatly aid in our understanding and expedite the resolution process.

We also request that you share your site’s wp-admin access credentials in the designated private content area of our support portal. This will allow us to review your settings thoroughly and ensure our support is tailored to your needs.

Thank you for your cooperation. We appreciate your prompt response and look forward to resolving your concerns.

Best regards,
The 8Theme’s Team

Hello, @opppisme,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request your assistance in updating the top banner section of your website. Please follow the outlined steps below to make the necessary changes:

1. Navigate to the Dashboard and select ‘Pages’.
2. Go to the Home Page and choose ‘Edit with Elementor’.
3. Scroll to the Banner Section under the General Tab.
4. In the Banner Image Area, please change the image as per your requirements.
5. Click “Update” to save the changes.

For your reference, an image has been provided in the private content area

We trust this information will be helpful to you. Should you require any further assistance, please do not hesitate to contact us. We are here to support you.

Best regards,
The 8Theme Team

Hello, @pinkpeony123,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Deep,

We are pleased to assist you with the customization of your theme settings. To change the background color of active swatches and modify the background color of the “Add to Cart” button, please follow the steps outlined below and insert the provided CSS code into your theme settings.

**Instructions:**
1. Navigate to Xstore > Theme Options > Theme Custom CSS > Global CSS.

**CSS Code:**

1. **Active Variation Background Color:**

   .subtype-square.selected {
     background: red !important;
     color: white !important;
   }

2. **Add to Cart Background Color:**

   .content-product .product-details .button {
     background: orange !important;
     color: white !important;
   }

You can preview the expected results here: [View Sample](https://paste.pics/edit/R4D7J)

Please adjust the color values according to your preferences.

We trust this information will be useful to you. Should you need any further assistance or have additional queries, please feel free to contact us. We are here to support you.

Best Regards,
The 8Theme Team

Hello, @Deep,

Thank you for contacting us and for using XStore.

We are delighted to assist you with the customization of your product swatches. To adjust the size of the swatches, please insert the following CSS code into your theme settings by navigating to Xstore > Theme Options > Theme Custom CSS > Global CSS.

**Product Archive Swatches:**

*For Desktop Devices:*

ul.st-swatch-size-normal li.type-label span {
    font-size: 14px !important;
}

*For Mobile Devices:*

@media only screen and (max-width: 767px) {
    ul.st-swatch-size-normal li.type-label span {
        font-size: 12px !important;
    }
}

**Single Product Page Swatches:**

*For Desktop Devices:*

ul.st-swatch-size-large li.type-label a, ul.st-swatch-size-large li.type-label span { 
    font-size: 15px !important;
}

*For Mobile Devices:*

@media only screen and (max-width: 767px) {
    ul.st-swatch-size-large li.type- label a, ul.st-swatch-size-large li.type-label span { 
        font-size: 13px !important;
    }
}

Please adjust the font-size values in pixels as per your requirements.

We hope this guidance proves helpful. Should you require further assistance or have any questions, please do not hesitate to contact us. We are here to support you.

Best Regards,
The 8Theme Team

Hello, @Alfi,

Thank you for your response.

We would like to guide you through the process of enabling a sticky cart on your website without the need to scroll. Please follow the steps below to add the necessary CSS code:

1. Navigate to the XStore panel.
2. Go to Theme Options > Theme Custom CSS > Global CSS.
3. Insert the following CSS code:

.etheme-sticky-cart.etheme-sticky-panel.flex.align-items-center.container-width-inherit.outside {
    opacity: 1;
    visibility: visible;
    transform: translateY(0);
}

You can preview the expected result by visiting this link: (https://paste.pics/R4C1H)

We trust this will assist you in enhancing your site’s functionality. Should you need any further assistance or have any questions, please feel free to contact us. We are here to support you.

Best regards,
The 8Theme Team

Hello, @Rhett,

Thank you for contacting us and for using XStore.

1/ Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set Php version 8.0 or 8.1 and the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and check again.

2/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team