Hello, @Ilya,

Thank you for contacting us and for using XStore.

You need to install the Loco translate plugin.

Please watch this video – https://youtu.be/WYBlzdJs5PU
and read our theme documentation: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Following your request, you are required to translate the XStore theme and XStore core plugin in order to modify the specified word according to your needs and after change text you can deactivate Loco translate plugin.

Please refer to the attached video for guidance in private content area.

We trust this will resolve your issue.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Yours sincerely,
The 8Themes Team

Hello, @Ankit Khandelwal,

We are writing to express our gratitude for your prompt reply.

1/ Upon reviewing your website, we observed that the home page has been customized using Elementor. During our inspection, we noticed that the XStore products widget currently in use is deprecated.

To ensure optimal performance and to avoid any potential issues, we kindly recommend transitioning to the XStore Product Grid element. This modern alternative is designed to provide a seamless experience and is fully supported by our team.

For your convenience, we have included a reference image in the private content area to guide you through this update.

2/ Upon reviewing your website, we have observed the utilization of multiple headers. Additionally, we are pleased to inform you that the issue concerning the overlapping headers on the single product page has been successfully resolved.

Should you continue to experience any difficulties, we kindly request that you provide us with a detailed description of the problem, accompanied by relevant screenshots. This will enable us to investigate the matter further and offer the necessary assistance.

3/ We observed that your website is utilizing both Elementor and WPBakery page builders simultaneously. This combination could potentially lead to compatibility issues. To address this, we suggest using only one page builder at a time. Please consider sticking to the page builder that aligns with the plugins and elements you successfully implemented on the website.

After making these adjustments, kindly test the functionality to see if the issue persists. If you encounter any further challenges or have additional questions, please don’t hesitate to reach out to us. We are here to support you.

We trust this recommendation will be beneficial for your website.

Warm regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your site.

Additionally, we have implemented the necessary CSS code adjustments. These modifications can be found within the XStore Theme Options, under the ‘Theme Custom CSS’ section, specifically in the ‘Global CSS’ area.

For your convenience, we have provided reference images in the private content area of our correspondence.

Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Phoenixtalia,

Thank you for contacting us and for using XStore.

1/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Also, please let us know what exactly you want or your desired goal.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

2/ XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code. This means that you can set up two staging sites using a single license. Please read our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, @Carolina,

Thank you so much for purchasing our theme and contacting our support center.

1/ For seamless functionality and to prevent any potential issues, it is imperative that both the XStore theme and the XStore core plugin are maintained at their latest versions. We kindly request that you proceed with updating the XStore theme to the latest version, and Xstore core plugin, to ensure optimal performance of your site. https://xstore.8theme.com/update-history/

You can find detailed instructions for updating the theme at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

We kindly recommend that you take a complete backup of your site before proceeding.

2/ In order to address the concern you have brought to our attention, we kindly request that you proceed to the ‘Xstore Builders’ section, then select ‘Single Product Builder with Elementor’. Once there, please feel free to make the necessary modifications in accordance with your specifications and ensure to save the changes by updating it.

For your convenience, we have provided visual aids in the private content area to assist you with this process.

We hope you find these instructions beneficial. Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @Amareen,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

2/ If the issue persist, please provide a screenshot of the issue you are facing and provide your site wp-admin access in private content area so that we can take a closer look at your settings and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @ryan,

Thank you for contacting us and for using XStore.

1/ Please read our theme documentation here:

https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

2/ We have temporarily deactivated the Elementor pro plugin on your site and installed PRO Elements plugin on your site. Please check again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, @Divorah,

Thank you for contacting us and for using XStore.

To solve your issue, please add next CSS code in XStore > Theme options > Theme custom CSS > Global CSS.

.single-product .elementor-widget-woocommerce-product-etheme_price .price{
         display: none !important;
}

We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, @Mr.Auxins,

We are pleased to inform you that the issue you reported has been successfully resolved. To view the changes on your site, we kindly ask that you clear your browser’s cache before revisiting the webpage.

For your convenience, we have provided reference images in the private content area to assist you further.

We trust that this resolution will be satisfactory to your needs.

Warm regards,
The 8Theme Team

Hello, @Mr.Auxins,

Thank you for your response.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. Our team has implemented the necessary CSS code to ensure that both the header and footer are concealed exclusively on the 404 error page.

For your reference, we have provided images illustrating the adjustments in the private content area.

2/ For seamless functionality and to prevent any potential issues, it is imperative that both the XStore theme and the XStore core plugin are maintained at their latest versions. We kindly request that you proceed with updating the XStore theme to the latest version, (9.3.5) and core plugin (5.3.5) , to ensure optimal performance of your site. https://xstore.8theme.com/update-history/

You can find detailed instructions for updating the theme at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

We kindly recommend that you take a complete backup of your site before proceeding.

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @Shawn,

Thank you for contacting us and for using XStore.

We would like to inform you that the layout of the checkout form field is the default configuration provided by the WooCommerce plugin.

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page and you request additional customization.

Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

Or You can use any third-party plugin for it, which better meets your requirements but at your own risk.

We appreciate your understanding.

Should you require any further assistance or have any questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Chiche Solene,

Thank you for contacting us and for using XStore.

Elementor > Settings > Integrations > WooCommerce > Choose Enable to opt of using Elementor’s Mini Cart template https://elementor.com/help/menu-cart-widget-pro/
Clear all cache and check the result.

You can delete the XStore mini-cart under XStore > Theme Options > Header builder > delete cart widget in the header builder area and publish it. https://imgur.com/FjRdytN

We hope this information is helpful.

Kind Regards,
8theme team

Hello, @maloneweb,

Thank you for contacting us and for using XStore.

We are currently experiencing difficulties logging into your website and require valid wp-admin credentials to proceed with our support services. To facilitate a thorough examination of your settings and to provide you with the necessary assistance, we kindly request that you share the working wp-admin access details with us through a secure, private content area.

Your cooperation in this matter is greatly appreciated, and we assure you that your credentials will be handled with the utmost confidentiality and care.

Thank you for your prompt attention to this request. We look forward to resolving your access issues as swiftly as possible.

Best Regards,
The 8Theme Team

Hello, @VincentC,

Thank you for your response.

To solve your issue, please add next CSS code in XStore > Theme options > Theme custom CSS > Global CSS.

.elementor-slideshow__header {
    z-index: unset !important;
}

We hope this helps.

If the issue persist, Please provide your site wp-admin access in private content area so that we can take a closer look at your settings and help you further.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello, @Marco A Jimenez,

1/ We are reaching out regarding your recent request, which we find to be somewhat ambiguous. To assist you effectively, we kindly ask that you provide a more detailed description of the issue you are encountering or the specific outcome you are aiming to achieve.

Furthermore, for us to conduct a thorough examination and offer the necessary support, please securely share your WordPress administrative access credentials in the designated private content area.

We kindly recommend that you take a complete backup of your site before proceeding.

2/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

We appreciate your cooperation and look forward to resolving your concerns.

Best Regards,
The 8Theme Team