Hello, @Alpha111,

Please submit a request to our development team at https://www.8theme.com/taskboard/. If your suggestion gains enough support from other customers, we will consider including it in future updates.

If you have any more questions or need additional support, please don’t hesitate to ask.

Kind Regards,
8theme team

Hello, @Alpha111,

1/ the first issue reappeared again duplicated/shop

Let me explain to you,
We have checked your site and found no issue, on the shop page of your website: https://maxf.neykomedia.com/boutique/ the (shop or boutique) appears one time only. please see the image for reference here: https://paste.pics/R421C

2/ We are writing to inform you that we have successfully implemented a custom permalink structure. The structure is configured as follows: /shop/category(current category)/subcategory(current subcategory)/product permalink.

For your reference and review, please visit the following link to view a product example that utilizes this new structure:
(https://maxf.neykomedia.com/boutique/product/ordinateur-portable-lenovo-ideapad-slim-3-15iah8-83er0085fe/)

Additionally, We have attached an image that further illustrates the permalink configuration. You can view the image here: (https://paste.pics/R421X)

We would appreciate it if you could take a moment to review the setup and provide any feedback you may have.

Thank you for your attention to this matter.

3/ If the issue persists, we kindly request that you capture a video demonstrating the problem. This will enable us to gain a better understanding and assist you more effectively.

Please upload the video to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the URL with us.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @slw250@hotmail.com,

Thank you for providing the wp-admin login details.

Upon reviewing your website, we identified that the WP Rocket Cache Plugin was causing the issue you reported. We have temporarily deactivated the plugin, and We are pleased to inform you that the issue has been successfully resolved.

For your reference, please review the images provided in the private content area.

We hope this resolution meets your satisfaction. Should you require further assistance or have any additional questions, please feel free to contact us.

Best regards,
The 8Theme Team

Hello, @Jennifer,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that the issue you reported has been successfully resolved. We have disabled the catalog mode by navigating to XStore > Theme Options > WooCommerce > Shop > Catalog Mode, which has addressed the concern.

Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Alpha111,

We are writing to inform you that your recent request was not entirely clear to us. To assist you more effectively, could you please provide a detailed description of your specific needs or the desired outcome? This will enable us to better understand and address your request.

Additionally, it would be helpful if you could include a marked screenshot or an example that illustrates exactly what you are looking for. This will ensure that we have all the necessary information to provide you with the best possible support.

Thank you for your cooperation and understanding.

Best Regards,
The 8Theme Team

Hello, @Alpha111,

Thank you for your response.

To modify the ‘Shop’ to ‘Boutique’ in the breadcrumbs on your website, we kindly ask you to install the Loco Translate plugin. This tool is essential for making the desired changes effectively.

Please refer to our theme documentation for detailed guidance on installation and usage:
[Base Theme Translation Documentation](https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/)

Once the plugin is installed, you can make the changes by navigating to:
Loco > Themes > XStore

After updating the text, you can deactivate the Loco Translate plugin on your site.

For visual assistance, images are available in the private content area of our support platform.

We trust this information will be helpful to you. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @dev_tec,

Thank you so much for purchasing our theme and contacting our support center.

We are reaching out to provide some important information regarding the specifications for sub-header icons.

1. The current size of the sub-header icon (image) can be reviewed at the following link: (https://paste.pics/edit/R3U4Y).

2. We would like to advise that the standard format for icons is SVG. Utilizing SVG for icons is highly recommended as they are vector graphics, ensuring they remain crisp and clear at any size without pixelation or resolution loss.

We trust this information will be useful to you. Should you need any further assistance or have additional questions, please feel free to contact us at your convenience.

Best regards,
The 8Theme Team

Hello, @Fabricehty,

We are pleased to inform you that the issue you reported has been successfully resolved. We have implemented a limit of one title line as part of the solution.

Please clear your mobile browser cache and check again.

For your reference, please review the images provided in the private content area of our website.

Should you require further assistance or have any questions, please feel free to contact us at your convenience.

Best regards,
The 8Theme Team

Hello, @Eddie,

Thank you for your response.

1/ Please test how it works when Storefront (default WooCommerce theme) is activated on the site. Let us know the result or even record a video of your actions and issues.

We kindly recommend that you take a complete backup of your site before proceeding.

If the issue persists with the (Storefront) theme, We would recommend that you, Please contact WooCommerce plugin Support – https://wordpress.org/support/plugin/woocommerce/

Once the issue is resolved with the WooCommerce default theme – Storefront then It will auto work correctly with the XStore theme.

2/ The checkout page comes from WooCommerce. We would recommend you contact support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/

3/ If the issue is only with the XStore theme, Please provide us your site wp-admin access in the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Fabricehty,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we have noticed that you are currently utilizing the latest version of the XStore Core plugin. However, it appears that the XStore theme itself has not been updated to the latest version.

We kindly request that you update the XStore theme on your website to ensure optimal performance and compatibility with the Core plugin.

Additionally, once the theme update is complete, please proceed with the following adjustments:
1. Navigate to the page editing section using Elementor.
2. Select the specific widget you wish to edit.
3. Set the title limit to one line.
4. Ensure to save the updates.

We believe that these steps will effectively address your current issue. Should you require any further assistance or have questions, please do not hesitate to contact us.

Thank you for your attention to this matter.

Best regards,
8Theme’s Team

Hello, @Pkhouma1,

Thank you so much for purchasing our theme and contacting our support center.

To assist us in understanding the issue you are experiencing more clearly, could you please provide a screenshot or a video capture of the problem? You may upload the file to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the URL with us.

Additionally, we would be grateful if you could create temporary wp-admin access for us. Please share the access details through the private content area. This will enable us to review your settings thoroughly and provide more targeted assistance.

We also kindly recommend that you perform a complete backup of your site before proceeding with these steps.

Thank you for your cooperation and understanding.

Best Regards,
8Theme’s Team

Hello, @Alpha111,

Thank you for contacting us and for using XStore.

We are delighted to assist you in customizing the related products on your single product page. Please follow the outlined steps below:

1. Navigate to Xstore > Xstore Builders.
2. Select ‘Single Product Page’ and edit it using Elementor.
3. Proceed to the ‘Related Products Section’.
4. Customize according to your requirements.
5. Click “Update” to save the changes.

For your reference, please check out the images provided in the private content area.

Additionally, Elementor offers a variety of widgets that can be utilized to meet your specific needs, such as hiding the brand name and limiting lines.

We hope you find this information useful. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Fareed Fares,

Thank you for reaching out to us with your concern.

We kindly request that you remove the “Ship to a different address” checkbox from your website. To accomplish this, please insert the following CSS code into the designated section within your site’s theme settings:

Navigate to: Xstore > Theme Options > Theme Custom CSS > Global CSS

Then, add the following code:

.shipping_address_wrapper {
    display: none !important;
}

You can review the expected outcome by visiting this link: (https://paste.pics/edit/R3QFS)

We trust this information will be of assistance to you. Should you need any further help, please feel free to contact us at any time.

Best regards,
The 8Theme Team

Hello, @Allen,

You are welcome!

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

Hello, @Jari de Boer,

We are pleased to inform you that the issue you reported has been successfully resolved by deactivating the preloader from the site settings.

For your reference, please review the images provided in the private content area.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team