Hello, @Rodrigo Carlos,

Thank you for your response.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Ameer,

Thank you for your response.

1/ Please contact your hosting provider and ask to downgrade the PHP version to 8.0 or 8.1

2/ Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set Php version 8.0 or 8.1 and the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

3/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @vuvuvu,

We are writing to seek your approval to proceed with a specific customization on your website. Specifically, we would like to make the homepage header transparent and ensure it overlaps in the same manner as depicted in the images you have provided.

By receiving your consent, we will be able to implement this change on your site promptly and address your requirements effectively.

We look forward to your response at your earliest convenience.

Best regards,
The 8Theme Team

Hello, @Cataclyps,

Thank you for reaching out to us with your concern.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are properly reflected, we kindly ask you to clear your browser’s cache before revisiting your site.

For your reference, the resolution involved the application of a patch, which you can review in detail here: [https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/](https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/).

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @belen,

Thank you for contacting us and for using XStore.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. We have deactivated the Robin image optimizer plugin on your website, which has addressed the problem.

Please clear your browser’s cache and revisit your site to confirm that the homepage banner is now displaying correctly.

2/ To prevent images from redirecting to links on your website, please insert the following CSS code into the designated path: Navigate to Xstore > Theme Options > Theme Custom CSS > Global CSS.

.single-product .woocommerce-product-gallery a {
    pointer-events: none;
}

We trust this adjustment will meet your requirements.

Best Regards,
8Theme’s Team

Hello, @Lightstyle,

Thank you for contacting us and for using XStore.

We are currently reviewing the translation setup on your website and would like to confirm whether you are utilizing the Loco Translate plugin for this purpose. Could you kindly provide the URL of the page where the text in question appears? Additionally, for us to assist you more effectively, please share your site’s wp-admin credentials in a secure manner.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation. We look forward to your prompt response.

Best regards,
The 8Theme Team

Hello, @Liza,

Thank you for reaching out to us with your concern.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

3/ We kindly request that you furnish us with FTP access credentials to facilitate a more thorough investigation of the issue at hand.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Javito,

Thank you for providing the wp-admin access.

Should you need to adjust the size of the breadcrumbs on the single product page, please follow these steps:

1. Navigate to the XStore Builder.
2. Select ‘Single Product Builder’ via Elementor.
3. Choose ‘Edit Custom Layout’.
4. Click on ‘Edit Breadcrumbs’.
5. Adjust the padding settings as required.

For your reference, we have attached an image that illustrates these steps.

We trust this information will be of assistance to you. Should you require further support, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Zaryab Imran,

You are welcome.

Best Regards,
The 8Theme Team

Hello, @KING IT SOLUTIONS,

Thank you for your response.

1/ Sorry for the inconvenience but We have conducted a review by creating a test variable product on your website and are pleased to report that there were no issues identified. The design for “Out of Stock” variations appears to be functioning correctly.

We kindly ask you to review the test product by visiting the URL and viewing the screenshot provided in the Private Content area of our correspondence.

However, we have noticed that the issue persists with the following specific product:
(https://babyandmummy.com/product/t-shirt/)

Could you please inform us whether this product was created manually or imported? Additionally, we request that you temporarily activate the Storefront theme by navigating to Appearance > Themes in your dashboard. This will help us determine how the product behaves with the default WooCommerce theme. For comparison, please check the results for both the problematic product and the test product at the following URLs:

(https://babyandmummy.com/product/t-shirt/)
and
(https://babyandmummy.com/product/01-test-variable-product/)

We strongly recommend taking a complete backup of your site before making these changes.

Once you have completed these steps, please share the results with us either through video or screenshots.

Alternatively, if you prefer, you may grant us permission to debug your site directly. This process would involve deactivating all third-party plugins and any on-site customizations temporarily. Such access will enable us to investigate the issue more thoroughly and assist you more effectively.

Thank you for your cooperation and understanding. We look forward to your prompt response.

Best Regards,
8Theme’s Team

Hello, @Zaryab Imran,

Thank you so much for purchasing our theme and contacting our support center.

To address the issue you are experiencing, we kindly ask you to follow these steps:

1. Navigate to the homepage in Elementor.
2. Edit the product grid widget.
3. Locate the ‘Hover Effect’ settings.
4. Choose ‘Buttons on Hover Bottom’ from the options available.
5. Ensure to save the changes by updating it.

For your reference, we have included a helpful image in the private content area of our support site.

We trust this guidance will be beneficial. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @KING IT SOLUTIONS,

Thank you for providing the wp-admin login details.

Upon reviewing your website, we successfully created a new test variable product and encountered no issues. For your reference, images have been uploaded in the private content area.

It appears that the problem lies with the configuration of your variable product variations. To resolve this, we kindly ask you to edit your variable product and ensure that the variations are set correctly. For detailed guidance, please watch the instructional video available at the following link: https://www.youtube.com/watch?v=LgzC4iK-j6A

We hope this information is helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Pritam Bala,

Thank you so much for purchasing our theme and contacting our support center.

1/ In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

2/ For shipping class problems, please ensure to create a new topic for each issue on our support forum. This helps us provide you with timely and organized support.

Thank you for your attention.

Best Regards,
The 8Theme Team

Hello, @shopsangam,

Thank you for contacting us and for using XStore.

To assist you with adding text above the header, we have prepared a detailed video tutorial for your convenience. Please take a moment to watch the video and follow the steps outlined therein to ensure proper implementation.

You can access the video via the link located in the private content area.

We trust this will be helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

https://www.8theme.com/topic/error-establishing-a-database-connection-2/#post-405499