Tony Rodriguez

Hello, @EV2024,

Thank you for contacting us and for using XStore.

We appreciate your cooperation in providing the wp-admin access details. However, it appears that the credentials supplied do not have administrative privileges, which are necessary for us to proceed.

To facilitate the import of the Pet Store Demo (https://xstore.8theme.com/elementor/demos/animals01/) onto your site, could you please provide us with the administrative login details along with the cPanel access? Kindly submit these details in the private content area for security purposes.

Thank you for your attention to this matter. We look forward to receiving the required information and assisting you further.

Best Regards,
8Theme’s Team

Hello, @ravi rajput,

Thank you for providing us with the wp-admin access.

We are pleased to inform you that the issue you reported has been successfully resolved. Please revisit your site after clearing your browser’s cache to see the changes.

For your reference, we have uploaded relevant images in the private content area of your account.

Additionally, you can customize the header according to your preferences using the XStore Header Builder via Elementor. For detailed instructions on how to update your header, please visit our guide at: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/.

We hope you find this information helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Drishti,

Thank you for contacting us and for using XStore.

Should you prefer to have the first product tab (Description) open by default, kindly follow these steps:
1. Navigate to XStore Builders.
2. Select ‘Single Product Builder’ via Elementor.
3. Choose ‘Edit Template’.
4. Proceed to ‘Edit Single Products Tabs’.
5. Set the type to ‘Accordion’.
6. Enable ‘First Tab Opened’ by turning it ON.
7. Remember to update the changes.

For your reference, an illustrative image has been provided in the private content area.

We trust this guidance will be of assistance to you. Should you require further support, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

To assist you with the process of importing the front page, we have prepared a detailed instructional video. We kindly ask you to view this video and follow the steps outlined therein to facilitate a smooth setup.

You can find the video link in the private content area designated for your access.

We trust this resource will be helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @chienyi,

Thank you for contacting us and for using XStore.

1/ If you can see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is functioning correctly in the Customizer, it should also be functioning on the front end.

We recommend that you temporarily disable any caching (CDN) and cache plugins, flush the server cache completely, and clear the browser cache before checking again.

We trust that this will resolve the issue you are experiencing.

2/ Should you prefer not to display the custom tab title, kindly proceed as follows: navigate to ‘Edit Product’, select ‘Edit Custom Tab’, delete the title, and then ensure to publish the changes.

We trust this guidance will be of assistance to you.

Best regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

Thank you for contacting us and for using XStore.

Our studio feature allows you to import sections from different demos created using Elementor – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/ -It can be useful in your case.

Best Regards,
8Theme’s Team

Hello, @Cataclyps,

Thank you for your response.

To assist you more effectively with the issue you are encountering, could you please inform us of the devices and browsers you are using?

Additionally, to gain a clearer understanding of the problem, we would appreciate it if you could capture a video that demonstrates the actions you are taking and the issue as it occurs. Kindly upload the video to a file-sharing service and share the link with us.

We value your cooperation and are committed to resolving your query promptly.

Best regards,
The 8Theme Team

Hello, @anli75,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and revisit your site.

For your reference, the solution involved disabling the “Header overlap” option located under XStore Builders > Header Builder via Elementor, which has been updated accordingly.

For a visual reference, you may view the relevant image in the private content area.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

Hello, @Cataclyps,

Thank you for contacting us and for using XStore.

You can create a custom layout for each category page, Please use XStore builders > Products archive builder > Create custom template and set conditions for each category.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

2/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to revisit your site after clearing your browser’s cache to see the changes.

Please note that we have set the default page layout to ‘Elementor Full Width’ and updated it accordingly. For your reference, an image has been uploaded in the private content area of our support site.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Amit Praksh Nayak,

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask you to clear your browser’s cache and then revisit your site.

Please note that we have deactivated the Side Cart WooCommerce plugin on your website as part of the troubleshooting process.

For your reference, we have uploaded an image in the private content area of our support portal.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @essaaa,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you edit the footer using Elementor, which can be accessed through XStore Builders > Footer Builder. For detailed guidance, please refer to the following documentation: https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor.

We trust this information will be of assistance to you. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Amit Praksh Nayak,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to revisit your site after clearing your browser’s cache to see the changes.

Additionally, we have implemented a new background image in the Header Builder under Mobile > Main Header, and the update has been published.

For your reference, an image has been uploaded in the private content area of our support site.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

Hello, @devansh,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8
We kindly request that you, Please use PHP version 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site and then Import the demo on your site again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @LVRB Love’s Rebel,

Thank you for reaching out to us with your concern.

We are pleased to inform you that the issue you reported has been successfully resolved. To view the changes, please clear your browser’s cache and revisit your site.

For your reference, we have provided an image in the private content area.

Thank you for your patience and understanding.

Best Regards,
The 8Theme Team

Hello, @gabrielet,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we are pleased to inform you that we did not identify any issues from our end. It appears that the problem may be related to a cache issue on your side. We kindly suggest clearing your browser cache to see if this resolves the issue.

For your reference, we have included a screenshot in the private content area of our correspondence.

We hope this information is helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team