Hello, @Bagwani,

Thank you for contacting us and for using XStore.

We are pleased to inform you that we have successfully updated the XStore theme and core plugin on your website. For your reference, we have prepared a video that outlines the changes and improvements made. You can view this video in the private content area of your site.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Stezzie@30,

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Javito,

1/ Thank you for your cooperation and understanding.

2/ It appears that the issue you are experiencing may be related to cache settings on your end. We kindly request that you always clear all cache in your system.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Upphaar,

Thank you so much for purchasing our theme and contacting our support center.

We have reviewed the product URL you provided and encountered a 404 error. To assist you more effectively, could you please provide a valid URL for the product in question? This will enable us to better understand the issue you are facing.

Additionally, we kindly request that you provide your site’s wp-admin access credentials in the private content area. This will allow us to closely examine your settings and offer the necessary support.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Aishik,

Thank you so much for purchasing our theme and contacting our support center.

To modify the color of the Rating Stars, please follow the steps outlined below:

1. Navigate to XStore > Theme Options.
2. Proceed to WooCommerce > Shop > Product Design.
3. Click on Rating Stars Color.
4. Choose the desired color and click ‘Publish’ to apply the changes.

For your reference, an image has been provided in the private content area of our website.

We trust this information will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @markzz.

Thank you for your response.

1/ We would like to inform you that you have the option to change the title style on the homepage. Please follow the steps below to make the necessary adjustments:

1. Navigate to the homepage and open it in Elementor.
2. Click on ‘Edit Widget’.
3. Go to the ‘Style’ tab.
4. Select ‘Title’.
5. Choose the desired option as per your requirement.
6. Update the changes to save them.

For your reference, an image has been provided in the private content area of our website.

2/ To customize your archive pages, please follow the steps outlined below:

1. Navigate to XStore Builders.
2. Select ‘Product Archive Builder’.
3. Click on ‘Edit Template’.
4. Proceed to ‘Edit Archive Widget’.
5. Go to ‘Style’ and then ‘Title’.
6. Adjust the settings as per your requirements and ensure to update it.

For your reference, an image has been provided in the private content area.

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
The 8Theme Team

Hello, @markzz,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Safe Desires,

Thank you for reaching out to us with your concern.

You can access the settings via this link: https://gyazo.com/772dc60cc86f9b103cd0ebdd55ee3f64

We recommend that you upload the .json file from WordPress media and subsequently utilize it in the element settings as a Lottie Icon.

For your convenience, Lottie Icons can also be found on Google and via this link: https://iconscout.com/

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Kind Regards,
8theme team

Hello, @TSpinde,

Thank you for contacting us and for using XStore.

It appears that the issue you are experiencing may be related to cache settings in your browser. We kindly ask that you clear your browser cache and then attempt to reinstall the XStore Plugin.

Please ensure that you are installing the latest version of the XStore Core Plugin, which is currently version 5.3.16.

Alternatively, you may download the latest version of the XStore Core Plugin archive directly from our website using the following link: (https://www.8theme.com/downloads/). Once downloaded, please proceed with a manual installation on your site.

We hope this resolves the issue you are facing. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @coffeedog,

We are writing to inform you that your recent request was not entirely clear to us. To ensure that we provide you with the most accurate and efficient assistance, could you please provide a more detailed description of your specific needs or the goal you wish to achieve? This will enable us to better understand and address your request.

Additionally, it would be greatly helpful if you could include screenshots related to your query. These visuals will aid in our comprehension and allow us to offer more targeted support.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @IT-Spectrum,

To assist you more efficiently, we kindly request that you provide a detailed description of your needs or the specific goals you wish to achieve. This will enable us to understand and address your request more accurately.

Additionally, for us to proceed effectively, please upload screenshots and provide wp-admin access credentials in the designated private content area.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Ziad Hussein,

Thank you for contacting us and for using XStore.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Alpha111,

To adjust the icon size within your XStore theme, kindly follow the steps below to add the necessary custom CSS code:

1. Navigate to XStore > Theme Options.
2. Click on Theme Custom CSS.
3. Proceed to Global CSS and insert the following code:

.etheme-elementor-nav-menu .type-img[class*=position-] .elementor-item:has(img,picture)>img, .etheme-elementor-nav-menu .elementor-item:has(i,svg)>img {
    max-width: 40px !important;
}

We trust this adjustment will meet your requirements. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Alpha111,

Thank you for your prompt response.

We would like to inform you that we have successfully reverted the changes previously made to your website.

We have resolved the issue you reported. For your reference, the adjustment was made by editing the menu settings under Appearance > Menus. We selected the appropriate background position and saved the settings. Please see the attached image for further clarification.

We hope this resolves the matter to your satisfaction. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Alpha111,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request that you clear your browser’s cache and revisit your site to see the changes.

Regarding your concern about the menu icon appearing before the text and not being larger, we have taken note of it. For your reference, we have provided an image in the private content area of our support platform.

We hope this resolves your concerns. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team