Hello, @Tal,

Thank you for contacting us and for using XStore.

We would like to inform you that it is not necessary to activate all options for theme speed optimization and cache plugins simultaneously. We recommend configuring the settings according to your specific requirements.

For detailed guidance, please refer to our theme documentation at the following links:

1. [How to Improve WP Rocket Settings with XStore](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/)
2. [Main Theme Options – Speed Optimization](https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/#Speed-Optimization-options-pAarP)

We trust this information will be helpful to you. Should you have any further questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Tal,

Thank you for contacting us and for using XStore.

To apply different quantity discounts to various products, please follow the steps outlined below:

1. Navigate to the product you wish to edit.
2. Click on ‘Edit Quantity Discounts’.
3. Select the ‘Custom’ option.
4. Enter the desired discount according to your requirements.
5. Ensure to publish the changes to make them effective.

For your reference, we have included a helpful image in the private content area of our website.

We trust this information will be of assistance to you. Should you require further support, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Zamgra_Legacy,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We kindly request that you update your XStore theme to the latest version (9.3.17) and the XStore core plugin to version (5.3.17). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ )

Afterward, please check again.

We trust these resources will assist you in updating your site smoothly.

Should the issue persist, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

We appreciate your cooperation and look forward to resolving your query promptly.

Best Regards,
8Theme’s Team

Hello, @Safe Desires,

Thank you for your response.

We kindly request that you update your XStore theme to the latest version (9.3.17) and the XStore core plugin to version (5.3.17). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ )

Afterward, please check again.

We trust these resources will assist you in updating your site smoothly.

Best Regards,
8Theme’s Team

Hello, @Zito9,

We kindly request that you refer to the instructions provided in our theme documentation to assist you with the header modification process. You can access the documentation via the following link: [XStore Header Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/).

Please proceed with the following steps to update your header template:

1. Access your header template.
2. Navigate to the ‘Edit shopping cart’ section.
3. Locate the ‘View cart button’.
4. Disable this feature by turning it OFF.
5. Save the changes by updating the template.

For your convenience, an illustrative image has been provided here: [View Image](https://paste.pics/RML3C).

Should you require further assistance, please do not hesitate to contact us. We are here to help.

Best Regards,
The 8Theme Team

Hello, @Stezzie@30,

1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to revisit your site after clearing your browser’s cache to see the changes.

For your reference, images have been uploaded to the private content area of our support forum.

2/ “429 Too Many Requests” errors, We kindly request your assistance in contacting your hosting provider to address these issues. Additionally, we would appreciate your help in disabling the two features shown in the following screenshot:

– https://prnt.sc/j0s4Jp6Ex2eK

To ensure efficient handling of any future issues and to avoid any inconvenience, please initiate a new topic for each distinct issue on our support forum. This will help us provide you with prompt and accurate assistance.

Best Regards,
The 8Theme Team

Hello, @bajrang,

Thank you for reaching out to us with your concern.

Thank you for providing us with the wp-admin access. Upon reviewing your site, we have identified that the shop page and the cart page are currently configured to be the same, which is causing operational issues.

To resolve this, we kindly request that you create a default archive page for the shop and a separate cart page within the WooCommerce plugin. Subsequently, please configure the cart page by navigating to: WordPress Dashboard > WooCommerce > Settings > Advanced.

For your reference, we have included relevant images in the private content area of our correspondence.

Additionally, we recommend reviewing the official WooCommerce plugin documentation to ensure optimal setup and functionality. You can access the documentation at the following link: [WooCommerce Documentation](https://woocommerce.com/document/woocommerce-pages/).

We hope this guidance proves helpful. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Elvis,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @mohammad,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We wish to inform you that we are currently unable to view the video as it appears to be missing from the designated private content area.

Could you please check and provide the necessary access or re-upload the video at your earliest convenience? Your assistance in resolving this matter would be greatly appreciated.

Additionally, Please check Theme Options > General > Site preloader https://paste.pics/R5ETN -or provide us with temporary wp-admin access.

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello, @Ivana,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that the issue you reported has been successfully resolved. Kindly revisit your site after clearing your browser’s cache to see the changes.

We have deactivated the “XStore AMP” plugin under Dashboard, proceed to the “Plugins” section.

https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @drtarekemam,

Thank you so much for purchasing our theme and contacting our support center.

We have reviewed your website using a personal mobile device and did not encounter any warnings. For your reference, we have attached a screenshot in the private content area of our correspondence.

To assist you further, could you please provide a screenshot of the warning you are experiencing? Additionally, we would appreciate it if you could inform us about the specific mobile device on which this issue occurs.

Furthermore, for a more detailed investigation, we kindly request that you provide access to your site’s wp-admin area. You may share these credentials securely in the private content area designated for this purpose.

Thank you for your cooperation. We look forward to resolving your issue promptly.

Best regards,
The 8Theme Team

Hello, @bzzxzz,

Thank you for contacting us and for using XStore.

To address the issue you are experiencing, we kindly ask you to insert the following custom CSS code into the Footer block of your website:

.et-menu-list ul a:hover {
    text-decoration: underline !important;
}

For your reference, we have included relevant image in the private content area of our support platform.

We trust this solution will be helpful. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Ameer,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes are reflected, we kindly ask you to clear your browser’s cache before revisiting your site.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Vijith,

Thank you for contacting us and for using XStore.

To solve your issue, We kindly request that you add the following custom CSS code by navigating to XStore > Theme Options > Theme Custom CSS > Global CSS:

.etheme-product-grid .sales-booster-total-sales {
    font-size: 25px !important;
    font-family: serif !important;
}

Please feel free to modify the values in the CSS code according to your specific requirements.

We trust this will assist you effectively. Should you have any further questions or require additional support, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Safe Desires,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Have you imported this product: https://safedesires.com/wp-admin/post.php?post=106339&action=edit

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
The 8Theme Team